Service Manager

Ivoomi Innovation Pvt Ltd

job description: service manager – electric vehicle (ev) department

position: service manager – electric vehicle (ev) department

location: pune

experience: 5+ years in automotive service management, with at least 2 years in ev service or related technologies

key responsibilities:

service operations management:

oversee and manage the entire ev service department, ensuring smooth and efficient operations, from routine maintenance to complex diagnostics and repairs.

team leadership:

lead, train, and develop a team of service engineers and technicians. ensure all staff are well-versed in ev technology, safety standards, and repair protocols.

customer support:

act as the primary point of contact for escalated service issues, ensuring customer satisfaction through quick resolution of technical problems, warranty claims, and service inquiries.

service quality control:

implement and monitor standard operating procedures (sops) for ev maintenance and repairs.

ev diagnostics and troubleshooting:

utilize advanced diagnostic tools and software to identify and resolve issues related to electric powertrains, battery systems, charging infrastructure, and other ev-specific components.

warranty and claims management: oversee warranty claims and ensure compliance with manufacturer guidelines. handle disputes related to service or product failures.

vendor and manufacturer coordination: coordinate with ev manufacturers and parts suppliers for warranty repairs, part replacements, and technical updates.

inventory management: ensure that spare parts and equipment specific to evs are adequately stocked, reducing downtime and improving service efficiency.

continuous improvement:

keep up-to-date with the latest ev technology advancements, participate in training sessions, and implement innovative solutions to improve the service processes.

customer feedback and service reporting:

monitor customer feedback to identify areas for improvement, and prepare regular reports on se

• Experience

  3 - 8 Years

• No. of Openings

  1

• Education

  B.E, B.Tech

• Role

  Service Manager

• Industry Type

  Electricals / Switchgears

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office