Service Manager Fresher Jobs in Guwahati

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 20,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

An Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & BookingBook domestic and international flight tickets.Assist customers in selecting suitable flights and fare options.Provide accurate fare quotations and travel itineraries.Process ticket reservations through airline reservation systems.Issue, reissue, and cancel airline tickets.Handle ticket modifications and upgrades.Passenger AssistanceGuide passengers regarding flight schedules.Assist with seat selection and special meal requests.Provide information about baggage allowance.Explain airline policies regarding refunds and cancellations.Assist passengers with travel insurance information.Help elderly passengers and passengers requiring special assistance.Handle customer complaints professionally.Airport Counter OperationsAssist passengers at airline ticket counters.Verify passenger identity documents.Coordinate with check-in staff.Resolve ticketing-related issues before departure.Process standby passengers.Manage last-minute ticket changes.Reservation ManagementUpdate reservation records.Confirm flight bookings.Monitor waitlisted bookings.Handle group reservations.Coordinate with travel agencies.Process online and offline reservations.DocumentationVerify passports and visas for international travel.Ensure travel documents meet airline requirements.Prepare passenger manifests when required.Maintain booking records.Generate reservation reports.Payment HandlingAccept ticket payments.Process credit/debit card transactions.Handle cash payments.Generate invoices and receipts.Maintain daily cash records.Process ticket refunds.Customer ServiceRespond to customer inquiries.Handle phone, email, and walk-in customers.Provide accurate travel information.Resolve ticketing issues promptly.Maintain customer satisfaction.CoordinationCoordinate with airline operations.Work closely with check-in staff.Communicate with airport authorities.Coordinate with travel agencies.Support baggage service teams when required.ComplianceFollow airline ticketing policies.Adhere to DGCA and airport regulations.Maintain confidentiality of passenger information.Ensure compliance with aviation security procedures.Required Qualifications10+2 (Higher Secondary) - Minimum qualification.Graduate in any discipline preferred.Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.Freshers and experienced candidates may apply.Required SkillsTechnical SkillsAirline reservation systems (Amadeus, Galileo, Sabre, Worldspan)Flight booking proceduresFare calculationTicket issuanceTicket revalidation and reissueRefund processingKnowledge of domestic and international routesBasic computer proficiency (MS Office, email)Soft SkillsExcellent communication skillsCustomer service orientationProfessional appearance and groomingProblem-solving abilityAttention to detailTime managementMultitaskingTeamworkPositive attitudePatience and empathyKnowledge RequirementsAirline fare rulesAirport proceduresReservation systemsIATA ticketing standardsBaggage policiesVisa and passport requirementsTravel insurance basicsAviation terminologyCustomer service standardsDaily DutiesProcess ticket bookings.Assist passengers with reservations.Issue and modify airline tickets.Handle cancellations and refunds.Answer customer calls and emails.Verify travel documents.Coordinate with airport operations.Resolve ticketing issues.Update reservation records.Maintain transaction reports.Working ConditionsAirport terminalsAirline reservation officesTravel agency officesRotational shiftsEarly morning, evening, night, weekends, and public holidaysStanding and desk-based workFast-paced, customer-facing environmentPhysical RequirementsAbility to work in shifts.Professional grooming and appearance.Ability to sit or stand for extended periods.Good verbal communication.Basic computer typing skills.Ability to work under pressure.Career ProgressionAir Ticketing ExecutiveSenior Ticketing ExecutiveReservation ExecutivePassenger Service ExecutiveAirport Customer Service ExecutiveTicketing SupervisorReservation SupervisorDuty OfficerAirport Operations ExecutiveAirport Operations ManagerPreferred CertificationsIATA Foundation in Travel & TourismIATA Airline Cabin Crew (optional for broader aviation knowledge)Amadeus CertificationGalileo CertificationSabre Reservation System CertificationDiploma in Aviation, Hospitality & Travel ManagementSalary (India)Fresher: 18,000-28,000 per month1-3 years: 25,000-40,000 per month3-5 years: 35,000-55,000 per monthSenior/Lead Executive: 50,000-75,000+ per monthSalary varies depending on the airline, airport, city, and experience.

We are seeking a dedicated Airport Supervisor to join our team in Guwahati. This role is perfect for individuals with a passion for aviation and strong organizational skills. nnKey Responsibilities:n- Overseeing daily airport operations: You will ensure that all processes run smoothly and efficiently within the airport, coordinating with various teams to maintain high standards of service.n- Assisting passengers: You'll provide support to travelers, addressing inquiries and resolving any issues to enhance customer satisfaction at the airport.n- Managing staff: You will supervise airport personnel, ensuring that all staff adhere to company policies and provide excellent service.nnRequired Skills and Expectations:nCandidates should have completed at least the 10th grade. Although prior experience in airport operations is not necessary, any background in customer service or management will be beneficial. Strong communication skills are crucial, as you will interact with passengers, staff, and management. A proactive attitude and the ability to handle stress in a fast-paced environment are essential, as is attention to detail. You must be a team player, willing to collaborate with others to achieve a seamless travel experience for all. Availability for full-time work is required. This position offers an exciting opportunity to kickstart your career in the aviation industry.

We are looking for 150 Airport Cargo Loader Posts in Aurangabad, Agartala, meghalaya, Nadia, Haldia, Uttar Bagdogra, Ranchi, Darjeeling, North Sikkim, Guwahati, with deep knowledge in Airport Supervisor, Airline Operations, Airport Operation, Problem Solving, Customer Manager, Staff Management, Passenger Support, Ground Operation, Airline Customer Service, Ground Manager, Good Communication Skills, Aviation and Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree

- Oversee day-to-day office operations, ensuring smooth workflow and efficiency.- Coordinate office supplies, equipment, and vendor management.- Assist senior management in coordinating team activities, schedules, and deadlines.- Provide administrative support to various departments, including sales, legal, and property management.- Schedule, organize, and prepare materials for meetings, conferences, and client events.- Assist with the preparation and filing of real estate contracts, lease agreements, and transaction documents.- Act as a liaison between executives, clients, contractors, and other external parties.- Organize and maintain records of real estate transactions, property listings, and client information.- Organize and maintain records of real estate transactions, property listings, and client information.- Manage the schedules of senior managers or department heads, ensuring that meetings, appointments, and deadlines are met.- Maintain and update the companys CRM system with accurate client and property information.- Assist with tracking expenses and managing budgets related to office operations or real estate projects.- Assist in ensuring that all activities and documentation comply with real estate laws and regulations.- Assist in coordinating employee schedules, leave requests, and onboarding processes for new hires.- Address operational issues, troubleshooting concerns related to office equipment, systems, or processes.- Assist with marketing campaigns, creating flyers, brochures, and promotional materials for real estate listings or events.- Ensure the office environment is comfortable, well-maintained, and equipped for daily operations.

1. Product Knowledge: Maintain in-depth knowledge of the companys range of spices and food products, including ingredients, benefits, usage, and sourcing, to provide accurate and helpful information to customers.2. Order Management: Oversee the order process from initial inquiry to final delivery, ensuring that customers receive their products on time and in accordance with their expectations. Follow up on delivery statuses and handle any discrepancies.3. Customer Feedback Collection: Gather customer feedback on products and services, including preferences, product quality, and any improvement suggestions. Use this feedback to collaborate with other teams to enhance product offerings and customer satisfaction.4. Promotions & Offers Communication: Inform customers about ongoing promotions, discounts, new product launches, and special offers related to spices and food products to encourage sales and customer engagement.5. Market Insights & Trends: Stay updated on market trends, consumer behavior, and competitive products in the spice and food industry to provide insights to the sales and marketing teams and help the company stay competitive.6. Customer Retention & Loyalty Programs: Develop and implement strategies to retain existing customers, including loyalty programs, regular follow-ups, and personalized offerings to enhance customer satisfaction and repeat business.7. Sales Support: Assist the sales team by providing customer insights and helping with upselling or cross-selling related products, particularly when customers are looking to explore new spice blends or food items.8. Customer Training & Education: Organize training sessions or provide resources to educate customers on how to best use the companys spices and food products, including recipe suggestions, cooking tips, or health benefits.

1. Processing Sales Transactions: Handle the documentation and processing of sales orders, ensuring accuracy and completeness of all forms and agreements.2. Customer Data Management: Maintain and update customer records in the bank's CRM systems, ensuring that all data is accurate, up-to-date, and compliant with privacy regulations.3. Sales Support: Provide administrative support to the front-line sales team, including generating reports, preparing sales presentations, and managing communication with clients.4. Product Knowledge: Stay up to date with the banks products and services to provide accurate information and assist in the sales process.5. Coordination Between Teams: Liaise with other departments such as compliance, operations, and finance to ensure smooth execution of sales processes and resolve any issues promptly.6. Sales Reporting: Prepare and analyze sales performance reports, track key performance indicators (KPIs), and assist in setting sales targets and strategies.7. Documentation Compliance: Ensure all sales-related documentation, including contracts and agreements, are compliant with legal and regulatory requirements.8. Client Onboarding Support: Assist in the onboarding process for new clients, ensuring that all required paperwork and KYC (Know Your Customer) documentation is completed.9. Issue Resolution: Address and resolve post-sale queries, including discrepancies in orders, billing issues, and client complaints, escalating to the relevant departments when necessary.10. Performance Monitoring: Monitor sales activities and customer satisfaction levels, providing insights and feedback to the sales team to optimize future performance.11. Cross-Selling: Identify opportunities for cross-selling or upselling bank products to existing customers based on their profiles and needs.12. Data Analysis: Analyze sales trends, market conditions, and competitor offerings to support strategic decision-making in sales planning.

We are looking for a motivated and detail-oriented Airline Manager to oversee the daily operations of our airline services in Guwahati, India. This position is ideal for individuals with a passion for the aviation industry and keen to grow professionally.Key Responsibilities:1. Manage Operations: Oversee daily airline operations to ensure safety, efficiency, and customer satisfaction.2. Staff Coordination: Work closely with staff to schedule shifts, assign duties, and ensure effective communication among team members.3. Customer Service: Address passenger inquiries, feedback, and complaints to maintain a positive travel experience.4. Compliance: Ensure adherence to airline regulations and safety standards, staying updated on industry practices.5. Performance Reports: Prepare and analyze operational reports to monitor performance and identify areas for improvement.Required Skills and Expectations:The ideal candidate should have excellent communication and interpersonal skills to interact effectively with customers and staff. Strong organizational abilities are essential for managing multiple tasks and deadlines. A basic understanding of airline operations is preferred. Candidates must be detail-oriented and able to solve problems quickly. Since this role requires working from the office, a commitment to teamwork and collaboration is important. A willingness to learn and adapt in a fast-paced environment is essential for success in this position.