Chat Support Executive

Key Performance Indicators: Handle all queries in a polite, professional manner

Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution

Educate customers on services and processes

Escalate any issues to the Team Leader

Achieve agreed KPIs and Objectives

Adhere strictly to shift schedules

Adhere to laid down internal policies, procedures and processes

Work collaboratively with the team

Qualifications

A Bachelor’s degree from any stream if a Fresher

Minimum HSC with a minimum of 1 year of relevant experience

Passionate about customer care

Good typing skill

Fluent in written and spoken English

Able to work well under pressure and under minimum supervision

A fast learner who is able to work with set targets

Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

• Experience

  0 - 1 Years

• No. of Openings

  4

• Education

  Graduate (Certificate/Diploma/Others)

• Role

  Chat Support Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office