Salesforce CRM Jobs

We are looking for a motivated and skilled Malayalam Telecaller to join our team in Rajkot. The ideal candidate will have 1 to 3 years of experience in a telecalling role and be fluent in Malayalam. This position requires a female candidate who is ready to work full-time from the office. **Key Responsibilities:**- **Making Outbound Calls:** Contact potential and existing customers via phone to promote services or products, ensuring effective communication and professionalism. - **Answering Incoming Calls:** Respond to customer inquiries and provide accurate information regarding services, helping to resolve issues or concerns efficiently. - **Maintaining Customer Records:** Keep detailed records of customer interactions and transactions, ensuring information is up to date and easily accessible for future reference. - **Gathering Feedback:** Collect feedback from customers about their experiences and suggestions to help improve service quality and customer satisfaction. - **Meeting Sales Targets:** Work towards achieving individual and team sales targets, contributing to the overall success of the company.**Required Skills and Expectations:**The candidate should possess excellent communication skills in Malayalam and basic proficiency in English, enabling clear interactions. A strong customer service orientation is essential, along with effective listening skills to understand and address customer needs. Proficiency in using telecommunication systems and basic computer skills is expected. The ideal candidate should be self-motivated, have good time management skills, and be able to work well in a team environment. Previous experience in sales or customer support will be an advantage.

Job Description - Customer Support ExecutiveCompany: Sharas Venture Private Limited (Graciss Menstrual Care)Location: Coimbatore, Tamil NaduDepartment: Customer SupportReports To: Customer Support Manager / Operations ManagerAbout the RoleWe are looking for a customer-focused and enthusiastic Customer Support Executive to deliver exceptional service to our customers across phone, email, WhatsApp, website, and e-commerce platforms. The ideal candidate will handle customer inquiries, resolve complaints, process orders, and ensure a seamless customer experience while maintaining high service standards.Key ResponsibilitiesCustomer SupportRespond to customer inquiries through phone, email, WhatsApp, website chat, and social media.Provide accurate product information and usage guidance.Resolve customer complaints promptly and professionally.Escalate complex issues to the appropriate department.Maintain high customer satisfaction through timely support.Order ManagementProcess customer orders received through the website, WhatsApp, and marketplaces.Track shipments and provide delivery updates.Coordinate with logistics partners for dispatch and delivery.Handle order modifications, cancellations, returns, exchanges, and refunds.E-commerce SupportSupport customers purchasing through Shopify, Amazon, Flipkart, Meesho, and other online platforms.Monitor order status and ensure timely fulfillment.Coordinate with warehouse and dispatch teams to resolve order-related issues.Customer Relationship ManagementMaintain accurate customer records in the CRM system.Follow up with customers to ensure issue resolution.Build long-term customer relationships and encourage repeat purchases.Collect customer feedback and share improvement suggestions with management.Sales SupportAssist customers in selecting suitable products.Promote ongoing offers, subscriptions, and combo packs.Support upselling and cross-selling opportunities.Coordinate with the sales team for bulk and distributor inquiries.Documentation & ReportingMaintain records of customer interactions and complaints.Prepare daily and monthly customer support reports.Track complaint resolution time and customer satisfaction metrics.Ensure all customer information is accurately updated.QualificationsBachelor's Degree in any discipline (BBA, B.Com, BA, B.Sc, BCA, or equivalent).1-3 years of experience in Customer Support, Customer Service, Call Centre, E-commerce Support, or FMCG.Fresh graduates with excellent communication skills may also apply.Required SkillsTechnical SkillsCustomer Relationship Management (CRM)Shopify Order ManagementE-commerce SupportMicrosoft ExcelMicrosoft WordGoogle WorkspaceData Entry & DocumentationWhatsApp BusinessEmail ManagementSoft SkillsExcellent Communication SkillsActive ListeningCustomer-Centric ApproachProblem SolvingComplaint ResolutionPatience & EmpathyTime ManagementMultitaskingAttention to DetailTeamwork & CoordinationKey Performance Indicators (KPIs)Customer Satisfaction (CSAT) ScoreFirst Response Time (FRT)Average Resolution Time (ART)Number of Customer Queries ResolvedOrder Processing AccuracyReturn & Refund Resolution TimeCustomer Retention RatePositive Customer FeedbackCRM Data AccuracyUpselling & Cross-selling PerformanceSalary18,000 - 25,000 per month (Based on experience and qualifications)Employment DetailsEmployment Type: Full-TimeExperience: 1-3 YearsIndustry: FMCG / Manufacturing / Consumer Goods / E-commerceWork Location: Coimbatore, Tamil Nadu

Candidates should have good flair skills for selling fire safety products and smart and elegant with pleasing personality to promote the products and achieve sales targets on time and promote the business in a structured way

Join our team as a Back Office Coordinator in Chandigarh office. As a Back Office Coordinator, you will be responsible for coordinating administrative tasks, managing data entry, and organizing office procedures to ensure smooth operations. You will assist in maintaining records, managing communications, and supporting office staff.Key Responsibilities:1. Manage and organize office documents, files, and records to ensure easy access and retrieval.2. Handle data entry tasks accurately and efficiently to maintain up-to-date records.3. Assist in coordinating office activities, schedules, and appointments to ensure timely completion.4. Communicate effectively with office staff, clients, and vendors to facilitate smooth operations.5. Support office management in various administrative tasks as required.Required Skills and Expectations:- 12th pass with 0-6 years of experience in back-office coordination.- Strong organizational skills with an eye for detail.- Excellent communication skills, both written and verbal.- Proficiency in MS Office and data entry tools.- Ability to multitask and prioritize tasks effectively.- Self-motivated, reliable, and able to work independently.- Female candidates preferred for this role.If you are a detail-oriented individual with excellent organizational and communication skills, we invite you to apply for the Back Office Coordinator position.

Mandatory Criteria (Can't be neglected during screening) : Need Only Male candidates. Candidate must have atleast 10 years experience in Real Estate industry. Candidate should have real estate Experience across PAN India. Candidate should have exposure of handling New Projects of various location / Sites Candidate should be good in Team Handling In education qualification - MBA will be preferred not mandatory. Candidate having good connections with Brokers will be an added advantage.DescriptionRequired Experience:15 to 20 years (10 years in Real Estate industry)KRA :1. Manage sales operations across multiple project sites. Lead, guide, and evaluate multiple on-site sales teams. Conduct weekly performance reviews.2. Responsible for generating sales with existing customers and developing opportunities with new customers with in assigned territory.3. Translate business unit sales strategy into actionable targets for team members.4. Constant review with the marketing team for lead support. Knowledge of projects in Market.5. Drive CP onboarding and expansion strategies across all managed sites. Resolve escalations across sites in coordination with city leadership.6. Work closely with developer stakeholders to ensure alignment and accountability. Optimize resource deployment across teams.7. Compiling and analysing sales figures, sharing the DSR on the daily basis with the senior management.Required Skills:Team handling,Performance Monitoring & Coaching,Selling skills for high-ticket residential projects,Deep knowledge of the local real estate market and customer behaviour,Relationship-building skills.

As a Kannada Telecaller in Rajkot, you will be responsible for effectively communicating with customers, promoting services, and providing support. **Key Responsibilities:**- **Customer Outreach:** You will reach out to potential customers to introduce and promote our services, guiding them through the offerings.- **Lead Generation:** Identify and qualify potential leads through calls, effectively discussing their needs and how our services can help meet those needs.- **Customer Support:** Handle inquiries and provide necessary information to customers, ensuring they have a positive experience while interacting with us.- **Database Management:** Maintain and update customer records in the database, ensuring all communications are logged accurately.- **Feedback Collection:** Gather customer feedback and report it to the management team to help improve services and address any concerns.**Required Skills and Expectations:**- **Language Proficiency:** Fluency in Kannada is essential, as you will be communicating with Kannada-speaking customers. Proficiency in English or Hindi is a plus.- **Communication Skills:** Strong verbal communication skills are necessary to clearly convey information and provide assistance to customers.- **Persuasive Abilities:** You should be able to persuade and encourage customers to engage with our services effectively.- **Experience:** A minimum of 1-3 years of experience in telecalling or customer service is required to ensure familiarity with the role's demands.- **Team Player:** Ability to work well in a team environment while meeting individual targets. This role is a full-time office position, and we are looking for an enthusiastic female candidate ready to contribute to our team.

To market multiple products individually in property, Chemicals, and Solar products, Executives and Engineers will be preferred