Key Responsibilities
Manage customer interactions through calls, emails, WhatsApp, and other communication channels.
Maintain and update customer records in the CRM system.
Conduct regular follow-ups with prospective and existing customers.
Handle customer queries, complaints, and service requests efficiently.
Coordinate with sales, marketing, and operations teams for customer support and issue resolution.
Monitor customer feedback and identify opportunities to improve customer satisfaction.
Generate customer engagement and retention initiatives.
Prepare daily, weekly, and monthly CRM reports.
Ensure accurate documentation of customer communications and transactions.
Support lead management and conversion activities.
Experience
0 - 2 Years
No. of Openings
1
Education
Graduate
Role
CRM Executive
Industry Type
Jewelry / Gems / Precious Stones
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face Interview Location
Impact HR and KM Solutions Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery, Nashik