Hiring: Salesforce Service Cloud Consultant
📍 Location: Chennai
💼 Experience: 9-12 Years
Job Summary:
We are looking for an experienced Salesforce Service Cloud Consultant to design, configure, and implement Salesforce CRM solutions that improve customer service operations and support business requirements.
Key Responsibilities:
Configure and customize Salesforce Service Cloud features based on business needs.
Implement Case Management, Omni-Channel, Knowledge Management, and Service Console.
Gather requirements and translate them into scalable CRM solutions.
Work on Salesforce integrations, workflows, Flows, and automation.
Collaborate with business stakeholders and technical teams.
Troubleshoot issues and optimize Service Cloud performance.
Key Skills: Salesforce Service Cloud, Salesforce CRM, Case Management, Omni-Channel, Service Console, Salesforce Flows, CRM Customization, Salesforce Integration
Qualification: Bachelor’s degree in Computer Science, IT, or a related field.