CRM Executive/Manager – International Export Sales

Saddlery House

About Us:

Saddlery House is a fast-growing export company specializing in delivering high-quality products to customers across the USA, Canada, Europe, and the UK. We are seeking a results-driven CRM Executive/Manager to handle our customer relationship management system, engage with potential customers through multiple platforms, and drive sales growth.

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✨ Role Overview:

As a CRM Executive/Manager, you will be responsible for managing and optimizing our CRM system while actively connecting with new potential and existing customers through phone calls, emails, social media, Google platforms, and other digital channels and others. Your goal is to generate leads, nurture relationships, and convert them into successful export sales.

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🔑 Key Responsibilities:

✅ Manage and maintain the CRM system with accurate customer data (leads, contacts, and follow-ups).

✅ Actively connect with potential customers via phone, email, social media (LinkedIn, Facebook, Instagram), and Google platforms (Google My Business, Ads, etc.) for business enrichment and development

✅ Generate new leads through research, outreach, and engagement on different online platforms.

✅ Track and follow up on inquiries, quotes, and export-related requirements.

✅ Create and send proposals, introduction and impressive emails and connect to the customers by phone to get business from them.

✅ Collaborate with the sales and marketing teams to develop strategies for international markets.

✅ Monitor customer interactions, sales pipelines, and campaign performance in the CRM.

✅ Ensure timely responses to customer queries and maintain excellent client relationships.

✅ Prepare regular reports on CRM activities, lead status, and sales growth every week.

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🧑‍💻 Required Skills & Qualifications:

✔ Proven experience as a CRM Executive, CRM Manager, Sales Coordinator, or similar role.

✔ Familiarity with CRM software (Zoho, HubSpot, Salesforce, or similar).

✔ Strong communication skills (verbal & written) in English for international clients.

✔ Experience with outreach through phone, email, and social media platforms.

✔ Knowledge of Google tools (Gmail, Google Sheets, Google My Business, etc.) and online research.

✔ Ability to handle international clients and time zones.

✔ Proactive attitude, result-oriented, and strong organizational skills.

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🎯 Preferred Qualifications:

⭐ Experience in an export or international sales environment.

⭐ Understanding of export documentation and basic trade terms.

⭐ Familiarity with lead generation tools and digital marketing basics.

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📈 What We Offer:

✨ Opportunity to work in a dynamic international business environment.

✨ Attractive salary package plus performance-based incentives.

✨ Hands-on experience with global markets (USA, Canada, Europe, UK).

✨ Growth opportunities within our expanding export company.

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• Experience

  2 - 4 Years

• No. of Openings

  1

• Education

  B.C.A, B.B.A, M.C.A, M.B.A/PGDM

• Role

  CRM Executive

• Industry Type

  Export - Import / Trading

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  84/113, Plot number 14, Near Keshav Bhawan, Karwalo Nagar, Afim khoti, Kanpur, U.P. 208003