1) Customer service: Welcoming guests, ensuring timely service, and providing a friendly farewell Reservations: Managing reservations and seating plans, and ensuring tables have adequate furniture and utensils 2) Menu knowledge: Having a good knowledge of the menu and presentation standards, and being able to answer questions about the menu 3) Communication: Communicating with the kitchen about menu questions, wait times, and product availability 4) Team management: Handling daily team member relations, and encouraging problem solving by team members 5) Safety and sanitation: Maintaining a safe and sanitary work environment, and ensuring only the highest quality products are being served 6) Inventory: Managing inventory and cost control 7) Training: Training and empowering team members Menu planning: Introducing innovative ideas for generating targeted sales
Hotel Manager Hotel SupervisorHotel General Manager
1. Retention of manpower and Motivating the team to ensure the sales target is met.2. Scheduling shifts and assigning tables to waitstaff.3. Appointing, inducting, and mentoring new staff members.4. Resolving customers questions and grievances in a professional manner.5. Conducting payroll activities in an accurate, timely manner.6. Ensuring that the restaurant adheres to pertinent health and safety regulations7. Recording all income and expenses and ensuring that cash registers are balanced8. Excellent conflict resolution abilities.9. Ability to work evenings, weekends, and holidays.10. Sales forecasting and apportioning targets across teams.11. Wastage control measures.
we're hiring for team members for QSR restaurant, Their role will be making tea, cold coffee, burgers and chats. we also hire for shift managers and managers, they need of minimum one year of experience.
As a restaurant captain, you are responsible to promote and ensure guest satisfaction, maintaining a safe and sanitary work environment, and ensuring only the highest quality products are being served.