Receptionist 12th Pass Experience Jobs in Guwahati

Key Responsibilities Guest Relations: Welcome guests upon arrival, verify booking details, and assign rooms efficiently. Check-In/Check-Out: Process guest arrivals and departures, issue room keys, and collect payments or credit authorizations. Reservations Management: Handle walk-in, telephonic, and online bookings using the hotels Property Management System (PMS). Inquiry Resolution: Provide accurate information regarding hotel amenities, local attractions, dining, and transport options. Billing & Cash Handling: Maintain accurate guest folios, process cash/card transactions, and resolve billing discrepancies. Communication Hub: Answer incoming calls, route messages to appropriate departments, and coordinate housekeeping/maintenance requests. Administrative Duties: Maintain a clean front desk area, complete daily shift reports, and manage key card inventory.Requirements & Qualifications Education: High school diploma or equivalent; a degree in Hospitality Management is a plus. Experience: Minimum 1-2 years of experience in a front desk, customer service, or hospitality role. Tech Skills: Proficiency in Hotel Management Software (e.g., Opera, Cloudbeds) and MS Office Suite. Soft Skills: Outstanding communication, multitasking capabilities, and a calm demeanor under pressure. Languages: Fluency in English is required; knowledge of additional languages is highly preferred. Flexibility: Ability to work in shifts, including weekends, holidays, and night hours.What We Offer Competitive salary and performance-based incentives. Health, dental, and vision insurance options. Employee discounts on hotel stays and dining. Clear pathways for career advancement within the hospitality group.

We are seeking a Front Office Executive to manage our reception area and create a welcoming environment for visitors in Guwahati. The ideal candidate will have 1 to 5 years of experience and should have completed at least 12th grade.Key Responsibilities:1. Greeting Visitors: Welcome guests, clients, and employees with a friendly demeanor, ensuring everyone feels comfortable and valued.2. Managing Phone Calls: Answer, screen, and direct phone calls efficiently, taking messages when necessary and ensuring all inquiries are addressed promptly.3. Handling Mail and Packages: Receive, sort, and distribute incoming mail and packages, as well as prepare outgoing mail for dispatch.4. Maintaining the Reception Area: Keep the front office organized and tidy, including managing supplies and ensuring a professional appearance.5. Scheduling Appointments: Coordinate and schedule meetings and appointments, managing calendars, and ensuring all participants are informed.Required Skills and Expectations:Candidates should possess strong communication abilities, both verbal and written, to interact effectively with diverse individuals. Proficiency in basic computer skills is essential for handling administrative tasks. The candidate must demonstrate organizational skills, ensuring that priorities are managed efficiently in a fast-paced environment. Adaptability and a positive attitude are vital when facing challenges. A keen attention to detail and a customer-focused approach will lead to success in this role.

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