Property Manager Job Vacancies in Whitefield

Property Accountability :- Ensure property safety, compliance, and upkeep by supervising maintenance, inspections, and timely repairs.- Manage on-site staff and address tenant concerns professionally.- Maintain accurate records of maintenance, visitors, staff, and incidents.- Safeguard company assets and report any misuse, financial irregularities, or compliance issues to Kots management.Property Maintenance :- Flat Readiness: Oversee post-checkout tasks like cleaning, painting, and repairs. Document with photos/videos.- Preventive/Reactive Maintenance: Execute scheduled activities (e.g. water tank cleaning, plant care, DG/GYM/LIFT AMC servicing). Resolve tenant and staff complaints related to common areas and building issues.- Inventory & Registries: Maintain accurate stock and logs for attendance, visitors, deliveries, and utilities.Tenant Relations :Check-IN/OUT: Handle flat handovers, inspections, and formalities. Address tenant service requests and build strong tenant relations.

Team Management &Operations :Lead and mentor a team of customer care agents managing end-to-end tenant operations.Monitor SLAs, task closures, escalations, and ensure quality service across calls, chats, and emails.Conduct training, performance reviews, and support team growth.Escalations & Issue Resolution : Handle critical tenant escalations and unresolved issues by collaborating with property, finance, and accounts teams for fast resolutions. Log issues, analyze root causes, and implement preventive actions.Tenant Lifecycle Management :Oversee onboarding (KYC, contracts, data entry), in-stay support (service requests, check-ins), and deboarding (flat inspection, deposit coordination).Service Delivery & Process Improvements :Track service trends, close tickets within timelines, and update SOPs regularly for training and efficiency &Ensure consistent customer satisfaction.Reporting &Communication :Maintain dashboards, generate weekly performance and escalation reports & Bridge communication between tenants and internal departments.

Vendor Management Responsibilities Onboard, Deboard, and supervise third-party service providers.Monitor adherence to Service Level Agreements.Handle delays in service & escalations and ensure issue resolution within defined timelines.Procurement ResponsibilitiesVendor Sourcing & Negotiation: Source vendors for consumables, cleaning supplies, electrical/plumbing materials, etc. Negotiate pricing and contracts for cost efficiency.Inventory Management: Maintain stock levels at cluster/property level. Implement reorder processes to avoid shortages.Purchase Order Management: Raise, track, and close POs in line with budget approvals. Ensure timely delivery and verification of goods received.Budget Tracking & Cost Control: Work with accounts to monitor spend. Identify opportunities for cost reduction or bulk purchasing.Cross-Functional CoordinationCollaborate with operations, accounts, and property cluster managers to align service quality and material availability.Support onboarding of new properties with initial procurement setup and vendor allocation.Billing & Accounting OperationsHandle billing, invoicing, and expense recording in accounting software like Tally, QuickBooks, or Zoho Books.Digitize bills, verify TDS deductibles, and reconcile bank statements.Manage vendor KYC, onboarding/deboarding, and deposit cheques for utility payments.Track vendor payments and follow up for bill submissions.Create, verify, and track POs against invoices and ensure timely closures.Lead the team and ensure all financial and procurement activities follow SOPs.