Customer Operation Manager (property Management)

Jyoti Placements Service

6 - 8 Years
1 Openings
6.0 - 8.0 Lac/Yr
Posted 45 days ago
Face-to-Face interview
Whitefield, Bangalore

Key Skills

Real Estate Manager

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Job Description

Team Management &Operations :

Lead and mentor a team of customer care agents managing end-to-end tenant operations.

Monitor SLAs, task closures, escalations, and ensure quality service across calls, chats, and emails.

Conduct training, performance reviews, and support team growth.

Escalations & Issue Resolution : Handle critical tenant escalations and unresolved issues by collaborating with property, finance, and accounts teams for fast resolutions. Log issues, analyze root causes, and implement preventive actions.

Tenant Lifecycle Management :Oversee onboarding (KYC, contracts, data entry), in-stay support (service requests, check-ins), and deboarding (flat inspection, deposit coordination).

Service Delivery & Process Improvements :Track service trends, close tickets within timelines, and update SOPs regularly for training and efficiency &Ensure consistent customer satisfaction.

Reporting &Communication :Maintain dashboards, generate weekly performance and escalation reports & Bridge communication between tenants and internal departments.

Experience
6 - 8 Years
No. of Openings
1
Education
B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com
Role
Manager Customer Service Operation
Industry Type
Real Estate / Property / Construction
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Whitefield, Bangalore

About Jyoti Placements Service

Jyoti Placements is a placement agency with its registered office in BASANTPUR (SIWAN,BIHAR India). Our company is engaged in providing placement services like placement consultancy, business field consultancy, HR consultancy, recruitment consultancy, security services, training & development services, and cash management supporting services to various organizations. Apart from this, we provide reliable career consultancy to the job seekers.