Array ( [0] => passengers-service-accociate [1] => kolkata ) Passenger Service Associate 10th Pass Jobs in Kolkata
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Passenger Service Associate 10th Pass Jobs in Kolkata

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Freshers & Experience || Full Time || Airport Passenger Service Associate

Fly Careers

  • 0 - 1 yrs
  • 7.5 Lac/Yr
  • Kolkata
Airline Operations Airport Cargo Airport Operation Ground Management Aviation Ground Staff Activities Ground Handling Cargo Handling Airport Ground Handling Ground Operation Airport Ramp
As an Airport Passenger Service Associate based in Kolkata, you will play a vital role in ensuring a smooth and pleasant experience for travelers. This is a full-time office role suitable for candidates with minimal experience.**Key Responsibilities:**- **Customer Assistance:** Greet and assist passengers at various airport points, addressing their inquiries or concerns to ensure they feel welcomed and supported.- **Check-in Support:** Help passengers with the check-in process, including verifying documents and issuing boarding passes, to facilitate an efficient boarding experience.- **Luggage Handling:** Assist with luggage check-in and delivery, ensuring that passengers' baggage is properly tagged and safely transported.- **Flight Information:** Provide up-to-date information about flight schedules, delays, and boarding gates, helping passengers stay informed.- **Problem Resolution:** Address and resolve passenger issues or complaints promptly and professionally, enhancing overall customer satisfaction.- **Safety Procedures:** Adhere to all safety and security protocols, ensuring a secure environment for both passengers and staff.To succeed in this role, candidates should possess strong communication skills to interact with diverse individuals and display a friendly demeanor at all times. Basic problem-solving skills are essential for addressing passenger concerns effectively. A cooperative attitude is also important, as teamwork is crucial in a busy airport setting. Candidates must have completed at least the 10th grade and should be comfortable working in a fast-paced environment while being responsible and reliable.
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Freshers & Experience || Full Time || Airport Passenger Service Associate

Aviindia Institute of Aviation and Hospitality Management

  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Kolkata
Aircraft Maintenance Airport Operation Aviation Hospitality Aviation Security Cabin Crew Activities Ground Staff Activities Airline Operations Airport Ground Handling Ground Operation Ground Management Interpersonal Skills Cargo Handling Ground Handling Passenger Handling Air Traffic Control Airport Cargo
As an Airport Passenger Service Associate in Kolkata, you will play a vital role in ensuring passengers have a smooth and pleasant experience during their time at the airport. This full-time position is ideal for individuals with a passion for customer service and a desire to work in a dynamic environment.**Key Responsibilities:**- **Customer Assistance:** Welcome passengers, assist them with check-in procedures, and provide information about flight schedules and airport facilities.- **Check-In Support:** Help passengers complete check-in processes, including baggage handling and issuing boarding passes, ensuring a seamless travel experience.- **Problem-Solving:** Address and resolve any passenger queries or issues, offering solutions to enhance customer satisfaction during their airport journey.- **Coordination with Departments:** Work closely with airline teams and other airport staff to communicate passenger needs and ensure smooth operations.- **Maintaining Cleanliness:** Ensure that check-in areas and waiting lounges are clean and organized, creating a welcoming atmosphere for passengers.**Required Skills and Expectations:**- Excellent communication skills are essential for interacting effectively with passengers and team members.- A friendly and approachable demeanor will help create a positive environment for travelers.- Basic computer skills are necessary to handle reservation systems and check-in processes.- Flexibility in working hours, as shifts may include weekends and holidays.- A high school diploma is required, showing your readiness to begin a career in aviation services. This role is a great entry point for anyone looking to start a career in the aviation industry, providing valuable experience and skills.
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10th Pass Freshers For Airport Passenger Service Associate

Flyhie Aviation

  • 0 - 1 yrs
  • 5.5 Lac/Yr
  • Kolkata
Aviation Ground Staff Activities
We are looking for an enthusiastic Airport Passenger Service Associate to join our team in Kolkata. This is an entry-level position ideal for candidates with a passion for customer service and an interest in the aviation industry.**Key Responsibilities:**- **Greeting Passengers:** Welcome passengers at arrival and departure points, ensuring they feel comfortable and valued as they start or finish their journey.- **Check-in Assistance:** Help passengers with the check-in process, including issuing boarding passes and tagging luggage, to ensure a smooth travel experience.- **Providing Information:** Offer accurate information about flight schedules, airport facilities, and services available, assisting passengers with any inquiries they may have.- **Handling Baggage:** Assist in managing checked baggage and address lost or damaged luggage issues promptly and professionally.- **Customer Support:** Address passenger concerns and complaints efficiently, ensuring they feel heard and their issues are resolved quickly.- **Safety Compliance:** Follow airport security and safety protocols diligently to maintain a safe environment for all passengers and staff.**Required Skills and Expectations:**Candidates should have a minimum educational qualification of a 10th pass. Strong communication skills are essential, as the job involves interacting with diverse passengers. Patience and a customer-friendly attitude are crucial for resolving issues effectively. Applicants should be willing to work flexible hours, including weekends and holidays, to meet the operational needs of the airport. A basic understanding of computers and ticketing systems will be beneficial.
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Hiring Freshers || Airport Passenger Service Associate

Aerodrome

  • 0 - 1 yrs
  • 5.5 Lac/Yr
  • Kolkata
Aviation Ground Staff Activities
As an Airport Passenger Service Associate in Kolkata, you will play a vital role in ensuring passengers have a smooth and pleasant experience at the airport. This position is ideal for recent school graduates looking to start their career in the aviation industry.Key Responsibilities:- **Check-in Assistance**: You will help passengers with the check-in process, ensuring they receive their boarding passes and any necessary information for their flights.- **Baggage Handling**: Workers in this role will assist passengers with their luggage, making sure they are tagged correctly and directed to the right areas for boarding.- **Customer Support**: You will address passenger inquiries and concerns, providing them with clear and helpful information about flights, airport facilities, and other travel-related services.- **Coordination with Team Members**: You will work closely with other airport staff, ensuring efficient operations and smooth service delivery to passengers.Required Skills and Expectations:Candidates should possess strong communication skills to interact effectively with passengers from diverse backgrounds. Attention to detail is crucial for managing check-in processes and baggage correctly. A friendly and approachable demeanor is essential, as you will be the face of the airports customer service. Basic computer skills are expected, as you will be using airport systems to assist passengers. A willingness to work in a fast-paced environment and flexibility with shifts is important for success in this role.
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Hiring Fresher / Airport Passenger Service Associate / 12th Pass

Alpha Aviation Marine Academy

Ground Staff Activities Aviation
- Greeting passengers: Welcome passengers as they enter the airport terminal, providing a positive first impression and helping them feel comfortable.- Assisting with check-in procedures: Aid passengers with check-in processes, including luggage check-in, issuing boarding passes, and guiding them to the security checkpoint.- Providing information: Offer assistance and answer any questions passengers may have regarding flight schedules, gate locations, airport facilities, and amenities.- Handling passenger inquiries: Address passenger concerns, complaints, or special requests promptly and professionally to ensure a pleasant travel experience.- Ensuring passenger safety: Follow security protocols and procedures to maintain a safe and secure environment for all passengers and airport staff.- Liaising with other airport departments: Collaborate with airline staff, security personnel, and other airport employees to ensure smooth operations and efficient passenger services.Skills and Expectations:1. Strong communication skills to interact effectively with passengers from diverse backgrounds.2. Ability to multitask and prioritize tasks in a fast-paced and dynamic airport environment.3. Customer service-oriented mindset to provide exceptional assistance and support to passengers.4. Basic computer proficiency to operate check-in systems and access flight information.5. Adherence to safety and security protocols to uphold airport regulations and standards.
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Freshers & Experience || Full Time || Airport Passenger Service Associate

Air Aviation

Aviation Ground Staff Activities
Responsibilities:1. Greet and welcome passengers as they arrive at the airport terminal2. Assist passengers with check-in, boarding, and retrieving luggage3. Provide information on flight schedules, boarding procedures, and airport facilities4. Handle passenger inquiries, complaints, and requests in a professional and courteous manner5. Ensure the safety and security of passengers throughout their travel experience6. Communicate effectively with airline personnel, security staff, and other airport associates
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Hiring Fresher - Airport Passenger Service Associate - Jharkhand/Jamui/Patna

air aviation

Aviation Ground Staff Activities
Hiring for 36 Airport Passenger Service Associate Jobs in Burdwan, Kolkata, jharkhand, Biharsharif, Nalanda, Jamui, Patna, Malda, Uttar Dinajpur, Nandgram, Ghaziabad, Haldia, Sonarpur, Kolkata, for Freshers,Required Educational Qualification is : Higher Secondary, B.A with Good knowledge in Aviation, Ground Staff Activities etc.
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Openings For Customer Service Associate || Freshers & Experienced

Flysky Job Solutions

Customer Management Customer Support Passenger Handling Airport Passenger Service Associate Passenger Service Executive Guest Handling Guest Service Manager Help Desk Operations Help Desk Engineer Help Desk Coordinator IT Help Desk Coordinator
We have vacant of 35 Urgent Hiring For Customer Service Associate Jobs in Bangalore, Coimbatore, Guntur, Trivandrum/Thiruvananthapuram, Nagpur, Jamnagar, Kolkata, Jaipur, Guwahati, Bhubaneswar, for Freshers Educational Qualification : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, BDS Skill Customer Management, Customer Support, Passenger Handling, Airport Passenger Service Associate, Passenger Service Executive, Guest Handling, Guest Service Manager, Help Desk Operations, Help Desk Engineer, Help Desk Coordinator, IT Help Desk Coordinator etc.
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Jobs by Popular Location

Airport Customer Service Associate (Freshers) Kurnool/Visakhapatnam/Guwahati

DPSR Consultancy Solutions

Customer Management Airport Representative Airport Ticketing Airport Operation Airport Executive Passenger Service Associate Guest Handling BPO Sales Ground Staff Air Ticketing Cabin Crew Aircraft Maintenance
Hiring for 76 Airport Customer Service Associate Jobs in Madurai, Visakhapatnam, Kolkata, Kurnool, Hubli, Nagpur, Indore, Bhubaneswar, Surat, Guwahati, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, I.T.I., B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management with Good knowledge in Customer Management, Airport Representative, Airport Ticketing, Airport Operation, Airport Executive, Passenger Service Associate, Guest Handling, BPO Sales, Ground Staff, Air Ticketing, Cabin Crew, Aircraft Maintenance etc.
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Airport Passenger Service Associate 2025

Skytech

Ground Staff Cabin Crew
We have vacant of 58 Airport Passenger Service Associate 2025 Jobs in Kolkata,Kolkata South, Kolkata,Behala, Kolkata,Bhubaneswar,Ranchi,Ramgarh,Nadia,Hooghly,Patna,Asansol, for Freshers Educational Qualification : Higher Secondary, Secondary School, Diploma, Bachelor of Hotel Management, Other Bachelor Degree Skill Ground Staff,Cabin Crew etc.
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Looking For Airport Passenger Service Associate

Flybee

Good Communication Passenger Service
Hiring for 21 Airport Passenger Service Associate Jobs in Kolkata, Kalyani, Barrackpore, Kolkata,Nadia, Purba Medinipur, good communication, for Freshers,Required Educational Qualification is : Higher Secondary with Good knowledge in good communication etc.
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Airport Passenger Service Associate

fly are aviation

English Hindi Bengali Passenger Service Associate Cabin Attendant
Skills and Responsibility Taking care of the safety and security of the passengers on flights. Need to Serve Meals on Board to the Customers with a Hospitality Attitude. The person should have an unblemished complexion and good body language. Excellent verbal and written communication skills in both Hindi and English. Pleasing personality with strong interpersonal skills.BenefitsFree / Concessional Air Passages The Employee will be entitled to Concessional air passages/free air passages, for self and his/her declared family on Alliance Air network. The applicable taxes, levy, charges, etc. shall be paid by the employee.Its a great opportunity to fulfill your dreams in the aviation sector come to apply now. Visit for more Air India Jobs Link and other links.Location: Kolkata, West BengalAddress: Jessore Rd, Dum Dum, Kolkata, West Bengal 700052Pin code: 700052Role: Passenger Service Associate, Cabin AttendantCompany Name: Air IndiaSalary: Rs. 35,000 to...
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Airport Passenger Service Associate

TajAir Ltd.

  • 0 - 1 yrs
  • 3.8 Lac/Yr
  • Kolkata
Excellent Communication Skills. The Ability to Work Well With Others Passenger Service Associate
greeting passengers and checking their tickets and passports against the passenger list using computerised systems. asking security questions, allocating seats and giving out boarding cards and luggage labels. weighing luggage and charging the passenger extra if the luggage is overweight.
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Airport Passenger Service Associate

Take Off Aviation

Good Personality God Communication Passenger Service Walk in
2022 Airlines Recruitment- Air-ticketing Officer & Airport Cargo Supervisor Hiring for Kolkata Airport in Domestic Airlines.Urgently Require:-Air-ticketing Officer, Passport Checking OfficerGuest Service Officers/GRE/F & B Service/Front Office for Airport LoungesRESPONSIBILITIES:-Checking passengers in for flights.Re-routing or re-booking passengers whose flights have been cancelled or delayed.Assisting disabled passenger or those travelling with young children.Giving passengers up-to-date information of flights.***Required Experience, Skills and Qualifications:->Fresher Candidates can also apply if they are interested to make career in this Industry.>Educational Qualification: H.S. (10+2) or Equivalent and above.Perks:1. PF + ESI2. 2. Over Time with Accommodation3. 4.Good Communication Skills & pleasing personality4. 5.Educational Qualification : 12th pass or above can apply5. 6.Salary : 18700/- to 26400/- Per Month6. 7.Benefits : OT + PF + E.S.I + MEDICLAIM + CAB + BONUS + And other allowances as per company norms
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Passenger Service Associate

Skylarlk pvt ltd

  • 0 - 1 yrs
  • 2.8 Lac/Yr
  • Around Kolkata
Airport Ground Staff
We Are Hiring Fresher Candidate for Airport Ground StaffJob role : Air ticketing executive salary : 18000/- 28000/-Benefits : PF +ESI+Food On Duty +Pick & DropJob location : Kolkata & Other AirportsEligibility Criteria : Qualification : 12 pass & aboveAge : 18 years -30 years Key skill : Good Communication Skill, Well Groomed
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Airport Passenger Service Associate

Sunshine Solution

  • 0 - 1 yrs
  • 4.3 Lac/Yr
  • Kolkata
Good Communication Skill Passenger Service Associate Ground Staff Cabin Crew Airline Executive
NEW VACANCY FOR FRESHERS IN AIRPORTDesignation: Ground StaffRole: Passenger Service AssociateSalary:22,000/- to 35,000/- per monthQualification: Minimum 12th passAge: Under 30 yearsLocation: Kolkata & other airportsCONTACT MS ADITI AT FOR MORE INFORMATIONBenefits: PF+ Health Insurance +Pick n drop+ Food allowanceKey Skills: Good Verbal Communication Skill in English and Must Be Well GroomedSchedule: Day shift Night shiftSupplemental Pay: Joining bonusPerformance bonusJob Type :Full timeFresher can apply
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Airport Passenger Service Associate

TakeOff Service

Good Communication Passenger Service Associate Ground Staff Executive Cabin Crew
Job ProfileProvide efficient guest service and optimize revenue.Perform various customer service functions at the airport (check- in / boarding gate and ramp)Perform allocation assigned as per the roster.Check status of all flights including catering uplift and adjust as required.Handle special situations and conditions. eg. Flight disruption / cancellation / overbooking.Carry-out the upgrades according to the guidelines in respect of overbooking.Personally deal with denied boarded and off-loaded guests, irate guests on exceptional basis.Ensure safe / efficient operation of all activities at the Airport.Ensure all ground handling activities are conducted as per Airline standards and policies.Eligiblity Age: 18 to 38 yrsMale and Female both can apply Candidate must have know basic computer knowledgeGood communication skill and Well Groomed
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Passenger Support Associate (PSA)

Sfts Educature Pvt.Ltd

  • 0 - 1 yrs
  • 2.5 Lac/Yr
  • Dum Dum Kolkata
Good Communication Skill Passenger Support Associate Aviation Ground Staff Activities Ticketing Customer Service Customer Care Passenger Service Executive Front Office Reservation Executive Flight Supervisor Passenger Service Associate
We are looking for energetic Ground Staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets.Designation: Passenger Service AssociateSalary: 15,000/- to 23,000/-Allowance: PF, Pick & Drop, Food on DutyLocation: KolkataJob Type: Full-timeResponsibilities: Handling the passenger / issuing boarding pass/ check on security gates and ramp/ handling baggage Greeting and welcoming passengers, and responding to questions Checking in baggage Making reservations Selling airline tickets Stocking aircraft with refreshments Cleaning aircraft after flights Assisting disabled passengers and those with small children Providing information to passengersDesired Candidate Profile 12th pass can apply Freshers are most welcome Age - females: - 18-28 years and males: - 18-33 years Candidate should have good communication and pleasing personality Well-groomed.
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Customer Service Associate (CSA)

TAS PVT LTD

Communication Advisor Passenger Handling Passenger Service Associate Customer Care Executive Customer Support Executive Telecaller Telesales Telemarketer Telemarketing Executive Telemarketing Customer Care Associate Lead Generation Executive Business Development Executive
Customer Service Associate Responsibilities:1.Attending training sessions to grow knowledge of products and to develop customer service skills.2.Resolving phone, walk-in, mail, fax, and email customer inquiries.3.Processing and logging incoming calls into the CRM system.4.Identifying customer needs.5.Forwarding and escalating inquiries to relevant individuals and departments.6.Contacting customers to give them accurate feedback on the progress of their inquiries.7.Providing outstanding customer service.8.Updating customer information as required.9.Maintaining confidentiality of information.10.Performing other duties as the need arises
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Airport Passenger Service Associate

3stape Aviation Services pvt ltd

  • 2 - 3 yrs
  • 3.3 Lac/Yr
  • Dum Dum Kolkata
Good English Communication Passenger Service Associate Ground Staff Cabin Crew Airline Executive Walk in
Airport Passenger Service Associate, Location - Kolkata / Delhi Types of Job Roles Ground StaffAirline Operations Agent.Avionics Technicians.Airline Ticket Agent.Airline Station Agent.Crew Schedule Coordinator.Sales Representative.Reservation Sales Agent.Ramp Planner.
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Urgent Requirement For Airport Passenger Service Assistant-Kolkata 2025

Skytech

Ground Staff Customer Relationship Airport Passenger Service Associate
Job Openings for 58 Airport Passenger Service Assistant-Kolkata 2025 Jobs for Freshers in Kolkata,Bhubaneswar,Ranchi,Guwahati,Dumka,Patna,Jashpur, Chhattisgarh,Raipur, Chhattisgarh,Asansol,Durgapur, having Educational qualification of : Higher Secondary, Secondary School with Good knowledge in Ground Staff,Customer Relationship etc.
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12th Pass Freshers For Airport Passenger Service Associate

Aerodrome

Aviation Ground Staff Activities
We are looking for 30 Airport Passenger Service Associate Posts in Kolkata, Darjeeling, Kalimpong, Siliguri, Jhargram, Jharsuguda, Alipurduar, West Tripura, North Sikkim, Guwahati, with deep knowledge in Aviation, Ground Staff Activities and Required Educational Qualification is : 12th Pass, 10th Pass, Other Bachelor Degree
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Airport Passenger Service Associate Jobs For Higher Secondary Freshers

Aerodrome

Aviation Ground Staff Activities
We have vacant of 25 Airport Passenger Service Associate Jobs in Kolkata, Around Kolkata, Howrah, Hooghly, Nadia, Haldia, Bardhaman, Durgapur, Asansol, Bhubaneswar, for Freshers Educational Qualification : Higher Secondary, Secondary School, Other Bachelor Degree Skill Aviation, Ground Staff Activities etc.
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Hiring For Higher Secondary Freshers - Airport Passenger Service Associate

Aerodrome

Aviation Ground Staff Activities
Hiring for 40 Airport Passenger Service Associate Jobs in Kolkata, Howrah, Hooghly, Nadia, Haldia, Malda, Bardhaman, Durgapur, Jhargram, jhasugra, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree with Good knowledge in Aviation, Ground Staff Activities etc.
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Airport Passenger Service Associate (Freshers) Kolkata

Fly Careers

  • 0 - 1 yrs
  • 6.5 Lac/Yr
  • Kolkata
Aviation Ground Staff Activities
We are looking for an enthusiastic Airport Passenger Service Associate to join our team in Kolkata. This entry-level position is perfect for individuals eager to provide excellent customer service and assist passengers at the airport. Key Responsibilities: - Assist passengers with check-in procedures: Help travelers complete their check-in and provide necessary information for their flights. - Provide information and support: Answer queries related to flights, baggage, and airport facilities, ensuring passengers feel informed and cared for. - Manage boarding processes: Facilitate smooth boarding by guiding passengers to their gates and ensuring timely departures. - Handle baggage claims: Assist passengers with lost or damaged baggage claims, ensuring that all issues are resolved quickly and courteously. - Maintain a tidy and organized workspace: Keep the check-in area and passenger waiting areas clean and presentable for travelers. Required Skills and Expectations: Candidates should have at least completed their 10th grade and have a willingness to learn. Strong communication skills are essential, as you will interact with passengers from diverse backgrounds. A friendly and positive attitude is crucial to create a welcoming atmosphere. Candidates should be able to work in a team and handle stressful situations calmly. Being punctual and reliable is important to ensure smooth operations. This is a full-time office-based role, and we welcome applicants with less than one year of experience.
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Hiring Freshers || Passenger Service Associate

Fly Careers

  • 0 - 1 yrs
  • 7.5 Lac/Yr
  • Kolkata
Calm Under Pressure Critical Thinking Efficient Empathy Knowledge Of Airport Procedures Language Proficiency Multitasking Problem-solving Teamwork Time Management Customer Service Interpersonal Skills Conflict Management Conflict Resolution Computer Skills Attention to Detail Communication Skills Patience Adaptability Organizational Skills
As a Passenger Service Associate in Kolkata, you will play a vital role in ensuring that passengers have a pleasant experience. Your main responsibilities will include:- **Greeting Passengers:** Welcoming passengers with a friendly smile and assisting them with any inquiries or needs.- **Checking In Passengers:** Helping passengers with the check-in process by verifying their information and issuing boarding passes.- **Assisting with Luggage:** Helping passengers with their luggage, ensuring that it is handled properly and safely.- **Providing Information:** Offering accurate information about flight schedules, gate numbers, and any travel-related queries to help passengers navigate the airport terminal.- **Resolving Issues:** Addressing passenger concerns or complaints promptly and professionally, ensuring they feel valued and heard.- **Collaborating with Team Members:** Working closely with other staff members to maintain smooth operations and ensure that passengers receive the best service possible.To succeed in this role, you should possess the following skills and expectations:- Excellent communication skills to interact effectively with passengers and team members.- Strong problem-solving abilities to quickly address passenger concerns and provide solutions.- A friendly and approachable attitude to create a welcoming atmosphere for all passengers.- Basic computer skills to manage check-in systems and assist with documentation.- Ability to work in a fast-paced environment and handle stress while maintaining a positive demeanor.Candidates should have completed at least their 10th grade education and have a passion for customer service. Prior experience is not necessary, making this role suitable for freshers looking to start their careers in the aviation industry.
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Passenger Service Associate (Freshers) Kolkata

Fly Careers

  • 0 - 1 yrs
  • 7.0 Lac/Yr
  • Kolkata
Calm Under Pressure Critical Thinking Efficient Empathy Knowledge Of Airport Procedures Language Proficiency Multitasking Problem-solving Teamwork Time Management Customer Service Interpersonal Skills Conflict Management Conflict Resolution Computer Skills Attention to Detail Communication Skills Patience Adaptability Organizational Skills
As a Passenger Service Associate in Kolkata, you will be responsible for providing excellent service to passengers. Your role will involve assisting travelers at the airport or transportation facilities to ensure their journey is smooth and enjoyable.**Key Responsibilities:**- **Greeting Passengers:** Welcome passengers with a friendly smile and assist them in understanding the services available.- **Check-In Assistance:** Help passengers with the check-in process, including issuing boarding passes and checking luggage.- **Information Desk Services:** Provide accurate information regarding flight schedules, gate numbers, and other travel-related inquiries.- **Handling Complaints:** Address any passenger concerns or issues in a calm and tactful manner, ensuring customer satisfaction.- **Coordination with Teams:** Work closely with other airport staff to ensure seamless service delivery and support during busy periods.**Required Skills and Expectations:**You should possess strong communication skills in both English and Bengali to interact effectively with passengers. A friendly and approachable personality is essential, along with the ability to work in a fast-paced environment. Organizational skills are important for managing multiple tasks efficiently. Candidates should be willing to learn and adapt, as customer needs may vary. While prior experience is not necessary, a commitment to excellent customer service is vital. Flexibility in working hours, including weekends and holidays, is expected as part of this full-time role.
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Interview For Airport Passenger Service Associate || 12th Pass - Freshers

Aviindia Institute of Aviation and Hospitality Management

  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • Kolkata
Customer Relationship Air Ticketing Ticket Booking Ticket Checking Staff Ticket Support Executive Relationship Development
As an Airport Passenger Service Associate in Kolkata, you will play a vital role in ensuring a smooth and pleasant experience for travelers. You will be responsible for various tasks that help support passengers from check-in to boarding.Key Responsibilities:- **Check-In Assistance**: Help passengers with the check-in process, ensuring they know what documents are needed and guiding them through the procedures.- **Luggage Handling**: Assist passengers with their luggage, providing information about weight limits and helping them with baggage drop-off.- **Provide Information**: Answer questions from travelers regarding flight details, gate information, and airport services to ensure they have the assistance they need.- **Customer Support**: Address and resolve any concerns or complaints from passengers by providing them with the necessary support and guidance.- **Boarding Facilitation**: Help manage the boarding process by checking boarding passes and guiding passengers to their designated gates.- **Emergency Preparedness**: Stay aware of safety protocols and assist in emergencies, ensuring passenger safety at all times.Required Skills and Expectations:- Strong communication skills are crucial for interacting with passengers and addressing their needs effectively.- A friendly and positive attitude will help create a welcoming environment for travelers.- Basic computer skills are required to manage check-in systems and access flight information.- Ability to work in a fast-paced environment while maintaining attention to detail is important to ensure smooth operations.- Willingness to work flexible hours, including weekends and holidays, is essential to accommodate flight schedules and passenger needs.
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