Freshers & Experience || Full Time || Airport Passenger Service Associate

0 - 1 Years
30 Openings
2.8 - 7.5 Lac/Yr
Posted 1 days ago
Face-to-Face interview
Kolkata

Key Skills

Airline Operations Airport Cargo Airport Operation Ground Management Aviation Ground Staff Activities Ground Handling Cargo Handling Airport Ground Handling Ground Operation Airport Ramp

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Job Description

As an Airport Passenger Service Associate based in Kolkata, you will play a vital role in ensuring a smooth and pleasant experience for travelers. This is a full-time office role suitable for candidates with minimal experience.

**Key Responsibilities:**

- **Customer Assistance:** Greet and assist passengers at various airport points, addressing their inquiries or concerns to ensure they feel welcomed and supported.

- **Check-in Support:** Help passengers with the check-in process, including verifying documents and issuing boarding passes, to facilitate an efficient boarding experience.

- **Luggage Handling:** Assist with luggage check-in and delivery, ensuring that passengers' baggage is properly tagged and safely transported.

- **Flight Information:** Provide up-to-date information about flight schedules, delays, and boarding gates, helping passengers stay informed.

- **Problem Resolution:** Address and resolve passenger issues or complaints promptly and professionally, enhancing overall customer satisfaction.

- **Safety Procedures:** Adhere to all safety and security protocols, ensuring a secure environment for both passengers and staff.

To succeed in this role, candidates should possess strong communication skills to interact with diverse individuals and display a friendly demeanor at all times. Basic problem-solving skills are essential for addressing passenger concerns effectively. A cooperative attitude is also important, as teamwork is crucial in a busy airport setting. Candidates must have completed at least the 10th grade and should be comfortable working in a fast-paced environment while being responsible and reliable.