We are hiring a Full-time Customer Support Representative to work in Day shift or in Night shift. Key responsibilities areas:- Ensure clients are serviced correctly and professionally- Handling inbound calls, Whatsapp and emails in a professional manner.- Resolving customer inquiries and requests and ensuring strong customer satisfaction.- Handle customer complaints, provide appropriate solutions and alternatives quickly and proactively.- Escalating customer feedback as required.- Working with various internal teams to ensure prompt and accurate processing.Skills & Abilities required:- Minimum 1 year of relevant experience in a customer service role.- You possess excellent interpersonal as well as written and verbal communication skills.- Excellent at excel / Google spreadsheet - Ability to multi-task, prioritize, and manage time effectively- Coordinate with teams to make sure that we provide accurate information to the customerWorking days : 6 working days with 1 day-off which may be during weekExperience : 1-6 yearsMandatory Language Fluency : English, HindiDay Shift (non changing): 9 am - 7 pmNight Shift (non changing): 7pm - 7amSalary: INR 12000.00 - INR 18000.00 per monthEmail: info [@] goicar [.] in Call: Nine 8 Six 0 Two 4times9 Zero