IT Job Vacancies in Mysore

I T HARDWARE AND NETWORKING

General Responsibilities1. Network Monitoring: Continuously monitor network performance and integrity.2. Troubleshooting: Identify and resolve network issues, including outages and performance bottlenecks.3. Maintenance: Perform regular maintenance tasks to ensure network stability and efficiency.4. Documentation: Maintain comprehensive documentation of network configurations, changes, and incidents.5. Security: Implement and monitor network security measures to protect against unauthorized access and threats.6. Collaboration: Work with other teams to resolve complex issues and improve network performance.7. Upgrades: Plan and execute network upgrades and improvements.8. Emergency Response: Respond to network emergencies and outages promptly to minimize downtimeL1 Support Responsibilities1. Basic Troubleshooting: Handle initial troubleshooting of network issues.2. Ticket Management: Create and manage support tickets, escalating issues as necessary.3. Customer Interaction: Communicate with customers to gather information and provide updates.4. Monitoring: Monitor network systems and alert higher-level support of potential issues

I require a person to assist us with a Java Developer Udemy Course. If the person has the training videos ready, it's the best. If not, the person should be willing to create a course. The person has to create the full course.To Apply please go to GerardYadGG LinkedIn's Page, you will find the website link there, you can apply there. Please apply there to be considered.100% worldwide remote.ID: PL301Thank You.

General Responsibilities1. Network Monitoring: Continuously monitor network performance and integrity.2. Troubleshooting: Identify and resolve network issues, including outages and performance bottlenecks.3. Maintenance: Perform regular maintenance tasks to ensure network stability and efficiency.4. Documentation: Maintain comprehensive documentation of network configurations, changes, and incidents.5. Security: Implement and monitor network security measures to protect against unauthorized access and threats.6. Collaboration: Work with other teams to resolve complex issues and improve network performance.7. Upgrades: Plan and execute network upgrades and improvements.8. Emergency Response: Respond to network emergencies and outages promptly to minimize downtimeL2 Support Responsibilities1. Advanced Troubleshooting: Address more complex network issues that L1 support cannot resolve.2. Configuration Changes: Implement configuration changes and updates to network devices.3. Incident Analysis: Analyse incidents to identify root causes and prevent recurrence.4. Technical Guidance: Provide technical guidance and support to L1 technicians

Roles and Responsibilities1. Managing Inquiries: Handling incoming calls, emails, and chat inquiries from customers regarding internet services.2. Technical Support: Assisting customers with troubleshooting internet connectivity issues, modem/router setup, and other technical problems.3. Billing and Payments: Addressing billing inquiries, processing payments, and resolving any payment-related issues.4. Service Upgrades and Sales: Informing customers about service upgrades, new plans, and promotions, and assisting with plan changes.5. Complaint Resolution: Handling customer complaints, providing solutions, and ensuring customer satisfaction.6. Account Management: Managing customer accounts, updating information, and ensuring data accuracy.7. Feedback Collection: Gathering customer feedback to improve service quality and customer experience.8. Documentation: Maintaining records of customer interactions, transactions, and issues for future reference