Client Operations Manager

Anlage Infotech

responsibilities

• ensuring smooth implementation, execution of projects and immediate support to users of product

• training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to sla compliance

• collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product

• maintaining the data sanctity on crm and keeping all the stakeholders updated

• single-handed responsibility of nps, product adoption, change management and certification of users

• communicating relevant business information, providing structured feedback to senior management and making product suggestions internally

• monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently

requirements

• bachelor’s or master’s degree in computer science, information technology, business management, statistics or related field

• 4 to 6 years of experience in client operations with working knowledge of enterprise saas products

• expert in using cloud softwares such as google analytics, ticketing management. crm and system integration softwares (postman) and api standards

• hands on experience with ms office (especially powerpoint, word and excel)

• flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure

• excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments

• be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing

• confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus

• willingness to travel around 100% of the time within the city and between cities.

• Experience

  4 - 7 Years

• No. of Openings

  5

• Education

  B.A, B.B.A, B.C.A, B.Com, BDS, B.E, B.Sc, Higher Secondary, LLB

• Role

  Client Operations Manager

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office