Key Responsibilities-Guest Services:Ensure exceptional experiences from check-in to check-out and table dining.Resolve guest or diner complaints quickly and professionally.Department Oversight:Supervise front desk, housekeeping, maintenance, kitchen, and waitstaff.Conduct daily floor walks and pre-shift huddles to check service quality and cleanliness.Financial & Inventory Control:Monitor daily sales, control food and labor costs, and track operating budgets.Oversee stock counts, inventory ordering, and supplier relationships for both hotel and kitchen supplies.Staff Management:Handle staff scheduling, performance tracking, training, and weekly payroll tasks.Safety & Compliance:Enforce local health codes, food safety regulations, and building fire/safety protocols.