As a Restaurant Captain, you will play a crucial role in providing excellent customer service and ensuring smooth restaurant operations. Your main responsibilities will include:
- **Customer Service**: Greet and welcome guests, providing an exceptional dining experience by addressing their needs and preferences.
- **Order Management**: Take and process customer orders accurately and efficiently, ensuring that all requests are communicated to the kitchen staff.
- **Team Coordination**: Work closely with the kitchen and serving staff to maintain a smooth workflow and timely service during busy periods.
- **Menu Knowledge**: Familiarize yourself with the menu items, including ingredients and preparation methods, to answer any customer questions confidently.
- **Table Management**: Oversee and manage tables to ensure they are clean, set up correctly, and ready for new guests.
- **Feedback Collection**: Proactively seek feedback from customers to assess their dining experience and address any concerns promptly.
To qualify for this part-time position, you should possess the following skills and expectations:
- Strong communication skills to interact effectively with customers and team members.
- A friendly and positive attitude, able to work in a fast-paced environment.
- Basic math skills for processing bills and handling cash.
- A willingness to learn and adapt to changes in menu or restaurant policies.
- Ability to work flexible hours, including evenings and weekends as needed.
You must have completed at least the 10th grade and have some experience in customer service or a restaurant environment, although this is not mandatory.