Hotel Staff 12th Pass Fresher Jobs in Kolkata

As an Airport Passenger Service Associate in Kolkata, you will play a vital role in ensuring a smooth and pleasant experience for passengers traveling through the airport. This position is suitable for individuals who are committed to providing exceptional customer service.nnKey Responsibilities:nn1. Passenger Assistance: You will greet passengers and assist them with check-in procedures, baggage handling, and other travel-related inquiries, ensuring a friendly and helpful atmosphere.nn2. Information Management: You will provide accurate information about flight schedules, airport services, and other relevant details to help passengers navigate their travel experience.nn3. Handling Complaints: Address any passenger complaints or concerns promptly and professionally, striving to resolve issues to enhance their travel experience.nn4. Coordination: Coordinate with various airport departments to ensure passengers receive necessary services, including boarding assistance and special needs accommodations.nn5. Monitoring Operations: Keep an eye on flight status updates and relay important information to passengers, ensuring they are informed about any changes.nnRequired Skills and Expectations:nnCandidates must have completed their 12th grade education and possess excellent communication and interpersonal skills. You should be friendly, patient, and able to work in a fast-paced environment. A customer-focused attitude is essential, along with the capability to handle stressful situations with a calm demeanor. Prior experience in customer service is a plus, although not mandatory, as training will be provided.

As a Ground Staff Executive, you will play a crucial role in ensuring that airport operations run smoothly and efficiently. Your primary responsibilities will include:- Customer Service: Greet and assist passengers at the airport, providing them with important information regarding flights, baggage, and services.- Check-in Assistance: Help passengers during the check-in process, ensuring they have the required documents and that their luggage is processed correctly.- Baggage Handling: Manage and organize luggage to ensure it is safely loaded and unloaded from flights, minimizing delays and lost items.- Conflict Resolution: Address any issues or complaints from passengers, working to resolve them in a calm and effective manner to maintain high service standards.- Security Protocols: Follow all airport security guidelines and procedures, ensuring safety for both passengers and staff.To be considered for this position, you should have:- Education: Minimum of 10th grade completion, showcasing foundational learning.- Communication Skills: Strong verbal and written communication abilities to interact effectively with passengers and team members.- Team Player Attitude: Willingness to work collaboratively within a team, respecting different roles and responsibilities.- Attention to Detail: Ability to manage tasks carefully and precisely, especially when handling luggage and customer queries.- Adaptability: Willingness to work in a dynamic environment that may involve shift work and the need to quickly adjust to changing situations. Freshers or individuals with limited experience are encouraged to apply.