Hardware Support Job Vacancies in Nashik

Key ResponsibilitiesDesign, develop, and test hardware systems and components.Install, configure, and maintain computer hardware and peripheral devices.Diagnose and troubleshoot hardware-related issues.Conduct performance testing and quality assurance of hardware products.Collaborate with software, production, and engineering teams for system integration.Prepare technical documentation, specifications, and test reports.Perform preventive maintenance and hardware upgrades.Ensure compliance with industry standards and safety regulations.Support manufacturing and production teams in resolving hardware concerns.Evaluate and recommend hardware improvements and new technologies.

Key Responsibility Hardware Desktop, Laptop Part Replacement & troubleshooting. Experience with Windows Installation & troubleshooting. knowledge of office peripherals, like printers, and scanners. Identification of problems and providing technical solutions. Should be up to date with the upgrades and maintain the systems updated. Crimping, Punching & LAN Testing Anti-Virus, setting-up Meeting Application & Ticketing Tool. Basic Knowledge in networking, ADSL routing, and switching. Troubleshoot network and wireless connectivity of end users. Monitoring of CCTV IP Camera and ISP Links.

Computer Hardware & Networking Engineer for Onsite as well as remote support.Through Knowledge of Server, Laptops, Desktop assembling, fitting, OS Installation & Windows, Networking Setting & configuring troubleshooting is a must.Through Knowledge of Configuring & troubleshooting of Microsoft Outlook & Windows 10 Networking, File Sharing is required.

We are looking for 1 Desktop Post in Nashik with deep knowledge in Networking,Computer Hardware,Windows and Required Educational Qualification is : Diploma

Various O.S. Win-7, 10 Server 12,16 Installation As well Application Level support & Troubleshooting.Desktop Assembling, Maintenance Troubleshooting Hardware Problems.Laptop Service Part Replacement, Maintenance Troubleshooting Hardware Problems.LAN setup, Cabling, Crimping Punching & Troubleshooting LAN Connectivity issuesInstalling Modem, switches, Routers & Firewall & Good Knowledge of Operations.Installation and configuration of regular Softwares Antivirus and Management.Managing Local Data Partition, & Volumes. Backup & Restorations Process.Configuring User profile and Outlook 10,16 Office 365 Installation And Recovering users outlook profile and Emails.Installation and Configuration and troubleshooting of Network Printers and Local Printers.CCTV Camera NVR, DVR IP-PBX, VOIP, IP Telephony Configuration & Troubleshooting.Handling Users by remote management tool like RDP, Net Meet, TV, AA & AD. And VPN Support.Handling Active Directory for ID Creation, Deletion, Enable Disable Password reset & OU manage.Expertise with various Helpdesk Ticketing tool - Service Desk Plus, E-Helpline etc.

Key ResponsibilitiesProvide first-level and second-level technical support to end users.Install, configure, and maintain desktops, laptops, printers, scanners, and peripheral devices.Troubleshoot hardware, software, network connectivity, and operating system issues.Diagnose and resolve incidents related to Windows, Microsoft 365, email, and business applications.Configure and support user accounts, passwords, and access permissions.Manage IT asset inventory and maintain accurate equipment records.Install software updates, patches, and security applications.Support onboarding and offboarding activities for employees.Escalate complex technical issues to higher-level support teams when required.Maintain helpdesk tickets and document resolutions in accordance with IT procedures.Assist with network troubleshooting, VPN connectivity, and remote user support.Ensure compliance with IT security policies and best practices.

Customer Support & Troubleshooting:Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.Diagnose and resolve software-related issues, including functionality problems, error messages, login issues, and usability challenges.Guide users step-by-step through problem-solving processes or feature usage.Prioritize and manage multiple support requests simultaneously, ensuring timely responses and resolutions according to Service Level Agreements (SLAs).Issue Escalation & Follow-up:Escalate complex or unresolved issues to higher-level support teams, development teams, or relevant departments.Collaborate with internal teams (e.g., development, QA, product management) to provide feedback, facilitate bug fixes, or suggest feature enhancements.Follow up with users to ensure their issues are fully resolved and they are satisfied with the solution provided.Documentation & Knowledge Management:Accurately log and document all customer interactions, technical issues, troubleshooting steps, and resolutions in the ticketing or CRM system.Contribute to and maintain a comprehensive knowledge base, FAQs, and self-help articles to empower users and reduce support volume.Identify recurring issues and suggest proactive solutions, training materials, or system improvements.Product Knowledge & Training:Maintain a deep and up-to-date understanding of the software product(s) being supported, including their functionalities, updates, and integrations.Educate users on product features, best practices, and new releases.Continuously learn and stay updated on industry trends, software advancements, and relevant technologies.System Monitoring & Maintenance (if applicable):Assist in monitoring software performance and system health to proactively identify potential issues.Participate in testing new software versions, patches, and updates before deployment.Customer Satisfaction:Ensure a positive and professional customer experience by being empathetic, patient, and efficient in all interactions.Gather customer feedback and contribute to improving support processes and product usability.