Support Coordinator Female Jobs in Lucknow

We are seeking a dedicated and skilled Call Center Executive to join our team in Ansal API. This role is ideal for individuals with 3 to 7 years of experience in customer service, particularly in a call center environment. **Key Responsibilities:**- **Customer Support:** Assist customers by answering their inquiries, addressing concerns, and providing information on products and services in a professional manner.- **Call Management:** Handle a high volume of inbound and outbound calls efficiently while maintaining a positive attitude and ensuring customer satisfaction.- **Issue Resolution:** Identify and resolve customer issues promptly, escalating when necessary to maintain service quality.- **Documentation:** Accurately document customer interactions and transactions in the system to maintain up-to-date records and follow-up details.- **Collaboration:** Work closely with team members and other departments to improve service delivery and participate in team meetings to discuss challenges and solutions.Required skills and expectations include:- Strong communication skills, both verbal and written, with the ability to convey information clearly and effectively.- Excellent listening skills, enabling the identification of customer needs and concerns.- Proficiency in using call center software and other computer applications relevant to the role.- A customer-first mindset with the commitment to achieving high levels of customer satisfaction.- Strong problem-solving skills and the ability to work under pressure while managing multiple tasks.Candidates should possess a vocational course or professional degree and be available for full-time, in-office work. Female candidates are preferred for this role.

Key Responsibilities:Coordinate daily with Sales Team & Franchisee Partners regarding their requirements.Prepare and provide sales data, reports, and MIS on time.Handle Visual Aids, Reminder Cards, Visiting Cards, and other marketing support materials.Maintain documentation, records, and follow-up with team members.Communicate effectively between office and field sales team.Support routine office tasks and ensure smooth operations.Required Skills:Good hands-on MS Excel with knowledge of basic formulas (SUM, FILTER, VLOOKUP, IF, etc.)Good communication & coordination skills.Basic knowledge of MS Word, email drafting, and documentation.Ability to manage work independently with attention to detail.Eligibility:Female candidate onlyFresher or max 6 months experience

Roles and ResponsibilitiesResponsible for making outbound calls (UK) and regular follow up on leads assigned.Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.Understand the Customer requirements, encourage them to upgrade /renew the packages.Need to be flexible with UK time zone.Strictly adhere to the process requirementsAble to achieve deadlines and target as assignedResponsible for generating Leads and interacting with customersDesired Candidate ProfileExcellent communication both written and Verbal EnglishGood interpersonal skillsAbility to think independently and make decisionsCapable of working under pressureShould be a good Team player.Eager to learn new things and implement innovative ideasPersistent and Problem solving abilitiesGood skills in computer, especially MS ExcelOrganizational and time-management skillsPerks and BenefitsDays- 5 days workingAlternate Saturday & Sunday Fixed OffHuge Incentives Up to 45kTeam Lunch every quarterRewards & RecognitionOne side drop Facility Available

Contacting potential or existing customers to inform them about our services using scripts. Answering questions about services or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the companys reputation Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Contribute to the team performance by sharing and implementing Best Practice Ideas. Identify opportunities, produce leads and book appointments for the sales force with the emphasis on high quality leads.