Customer Support Coordinator

Niftel Communications Pvt. Ltd.

Roles and Responsibilities

Responsible for making outbound calls (UK) and regular follow up on leads assigned.

Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

Understand the Customer requirements, encourage them to upgrade /renew the packages.

Need to be flexible with UK time zone.

Strictly adhere to the process requirements

Able to achieve deadlines and target as assigned

Responsible for generating Leads and interacting with customers

Desired Candidate Profile

Excellent communication both written and Verbal English

Good interpersonal skills

Ability to think independently and make decisions

Capable of working under pressure

Should be a good Team player.

Eager to learn new things and implement innovative ideas

Persistent and Problem solving abilities

Good skills in computer, especially MS Excel

Organizational and time-management skills

Perks and Benefits

Days- 5 days working

Alternate Saturday & Sunday Fixed Off

Huge Incentives Up to 45k

Team Lunch every quarter

Rewards & Recognition

One side drop Facility Available

Experience : 0 - 3 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Customer Support Coordinator

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India