Will be primarily responsible for all documentation and transactional processesResponsible for MIS, monitoring all documentation, agreements and registrations as well as monitoring/ follow-up for payments and collections in the regionEnsure proper filing of customer documents at regular intervals.Timely customer query resolution Completeness and comprehensiveness of data and documentationTimely preparation of Agreement and other documents related to paymentTimely dispatch of documentsPrepare & submit MIS to the management, with regards to customer complaints, queries & requests resolved/answered.Coordination with customers for registrations, collections and bank disbursementFollow set processes for generation of demands, reminders for the milestone raisedTo ensure complete and comprehensive documentation of all customer related recordsFollow up with customers for timely collections & recoveriesTimely escalation of cancellation cases ensuring customer retention, of issues/cases where management's approvals are requiredTo ensure adequate support to customers for assistance in bank loans, registration of property