Customer Retention Female Jobs in Kolkata

As a CRM Executive, you will play a crucial role in enhancing customer relationships and ensuring high levels of satisfaction. Key Responsibilities:- Customer Interaction: Engage with customers through various communication channels to address inquiries and resolve issues, ensuring a positive experience for every client.- Data Management: Maintain up-to-date customer databases, ensuring all information is accurate and complete, which helps in better understanding customer needs and preferences.- Reporting Analysis: Analyze CRM data and prepare reports to identify trends and opportunities, assisting in decision-making to improve customer retention and acquisition strategies.- Collaboration with Teams: Work closely with sales and marketing teams to align strategies that enhance the customer experience and drive business growth.- Feedback Collection: Gather and document customer feedback to inform product and service improvements, ensuring the company meets customer expectations.Required skills include:- Communication Skills: Excellent verbal and written communication skills are essential to effectively interact with customers and team members.- Analytical Skills: Strong analytical abilities to interpret data and generate insights that drive improvements in customer relationship management.- Technical Proficiency: Familiarity with CRM software and MS Office applications is required to manage customer information and create reports.- Problem-Solving Skills: Ability to address and resolve customer issues promptly and effectively, demonstrating a commitment to customer satisfaction.- Team Collaboration: A strong team player who can collaborate effectively with others to achieve common goals while maintaining an independent work ethic. Candidates should have 2 to 8 years of relevant experience and a demonstrable ability to handle challenging situations with a positive attitude.

Urgent Hiring Female Relationships Manager for Direct Channel -Life Insurances Location Golpark , Kolkata ,CTC- 3 LPA to 5.5 LPA Role & responsibilitiesAchieve assigned business targets within specified timelines.Acquire new customers through field sales and relationship management.Ensure timely policy issuance by resolving pending cases and documentationCollaborate with supervisor for joint field work and client meetings.Develop and execute short-term and long-term sales plans to meet objectives.Drive sales and achieve targets by building relationship with Existing Customers.Cross Selling/Reference Selling opportunities.Ensure Renewal is collected to keep every policy live.Generating References through every customer interaction.Required Candidate profileHiring for well-known life insurance companyMinimum 2 years exp in Agency or Direct Channel in Life insurance companyGraduate mustAge Limit 36 yrs Interested Candidates can share your Resume by what's app 9836331299

Looking for energetic employee to join our sales team

Solving Customer questions handling customers over call.It is not sales or target based.

Client Handling, Customer Retention, Service Enhancement, Communicate with Customer in a effective way etc.

Develop and implement standards for ensuring customer satisfaction, dependence, and product/service patronageDirect and supervise the activities of customer relationship team to ensure they comply with acceptable standardsUtilize CRM tools in monitoring performance, managing pipeline reports and identifying new business opportunitiesCollaborate with marketing/sales staff to develop personalized approach to product sales and marketingContact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/servicesUtilize online social media platforms to engage their customers and provide quick assistance and resolution of client problemsConduct effective surveys to discover the public perception and customer opinion regarding a product, brand, or serviceCommunicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needsEstablish work objectives and implement strategies effective for realizing set goalsEnsure customers receive value for products purchased by facilitating a consumer-focused organizational structure