Customer Retention Executive

Talents Villa Recruitment Services

Develop and implement standards for ensuring customer satisfaction, dependence, and product/service patronage

Direct and supervise the activities of customer relationship team to ensure they comply with acceptable standards

Utilize CRM tools in monitoring performance, managing pipeline reports and identifying new business opportunities

Collaborate with marketing/sales staff to develop personalized approach to product sales and marketing

Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services

Utilize online social media platforms to engage their customers and provide quick assistance and resolution of client problems

Conduct effective surveys to discover the public perception and customer opinion regarding a product, brand, or service

Communicate with clients to identify their requirements and make appropriate adjustments necessary for meeting client needs

Establish work objectives and implement strategies effective for realizing set goals

Ensure customers receive value for products purchased by facilitating a consumer-focused organizational structure

Experience : 0 - 4 Years

No. of Openings : 03

Education : Any Bachelor Degree

Role : Customer Retention Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India