Educational Counsellor Graduate Fresher Jobs in Ghaziabad

Counselling Candidates: Provide guidance to candidates through various channelstelephone, chat, email, and social mediaaddressing queries related to admissions and programs. Lead Conversion: Assist in converting leads from multiple sources into prospective students for courses offered by reputable universities. Reporting Issues: Document and report student-related issues to the relevant authorities to ensure timely resolution. Listening and Support: Actively listen to students' academic, emotional, social, and behavioural concerns in a non-judgmental manner. Conflict Mediation: Facilitate conflict resolution between students and university staff, ensuring that students' academic goals remain uninterrupted. Application Assistance: Guide candidates through the online admission form process, ensuring all necessary information is accurately provided. CRM and Telephony Management: Utilize telephony and CRM systems for effective communication and record-keeping. MIS Maintenance: Maintain a Management Information System (MIS) for tracking student queries, updating the status of actions taken, and ensuring data accuracy. Ticketing System Management: Log calls, raise tickets, and follow up with various departments to ensure timely closure of issues. Additional Responsibilities: Be open to taking on other tasks or responsibilities as assigned by management to support overall operations.

RoleWe provides counselling and career advice to the students in order to help them choose the right course, tackle the different academic challenges and help them reach their academic goals.Duties & Responsibilities: Handling student counselling via multiple channels including telephone calls, chats, emails and social media. Assist in the conversion process of leads generated from different sources, to prospective admission seekers. Responsibility to handle outbound calls, cold calling, timely follow ups. Coordinate with students for admission, re-admission, and other activities. Generating references from the students. Follow ups and closing the enquiry into admissions. Should be active and capable to take initiative.Skills & Abilities Required: Excellent verbal and written communication skills Strong convincing and persuation skills Must have computer knowledge Should be a hardworking person Flexible to work in all types of environment Time management Multi tasking Must be a patience listener

Industry : Education / Teaching / Training / Colleges /Institutes / UniversitiesKey Skills : Microsoft Office, Communication Skills, Education Counsellor, Counsellor, Academic Counsellor, Career Counsellor, Student Counsellor, Career Advisor, Admission counsellor,Industry : Education / Teaching / Training / Colleges /Institutes / UniversitiesFunction : Education / Teaching / Training / Counselling / AcademicPositions : 10Experience : 0 - 3 Yrs.Salary : INR 150000 - 250000Location(s) of Job : GhaziabadQualification : Other Bachelor DegreeB.A, B.C.A, B.B.A, B.ComGender Preference : All

Duties & Responsibilities- Counselling prospective candidates via walk-ins, telephone, and email. Maintaining the database of the same in excel.- Tele-calling during admissions. Post admission calling up students to provide any information.- Assisting candidates to fill up the online admission form- Contact person for students for all queries.- Maintaining MIS of all student queries and status update of action taken thereon.Skills & Abilities- Management skills- Strong attention to detail- Student-oriented attitude- Integrity, professionalism, strong work ethic, and organizational skills- Ability to work at a fast pace with minimal supervision- Adaptability and willingness to learn and improve in all aspect