Education Counsellor/ Business Development Executive

Quantic Education

• counselling candidates: provide guidance to candidates through various channels—telephone, chat, email, and social media—addressing queries related to admissions and programs.

• lead conversion: assist in converting leads from multiple sources into prospective students for courses offered by reputable universities.

• reporting issues: document and report student-related issues to the relevant authorities to ensure timely resolution.

• listening and support: actively listen to students' academic, emotional, social, and behavioural concerns in a non-judgmental manner.

• conflict mediation: facilitate conflict resolution between students and university staff, ensuring that students' academic goals remain uninterrupted.

• application assistance: guide candidates through the online admission form process, ensuring all necessary information is accurately provided.

• crm and telephony management: utilize telephony and crm systems for effective communication and record-keeping.

• mis maintenance: maintain a management information system (mis) for tracking student queries, updating the status of actions taken, and ensuring data accuracy.

• ticketing system management: log calls, raise tickets, and follow up with various departments to ensure timely closure of issues.

• additional responsibilities: be open to taking on other tasks or responsibilities as assigned by management to support overall operations.

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  B.A, B.B.A, B.C.A, B.Com, B.Sc, B.Tech, M.A, M.B.A/PGDM, M.Sc, Professional Degree

• Role

  Education Counsellor

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  B-8 Ashok Nagar Market, Nehru NAgar, Ghaziabad