Customer Support Specialist Fresher Jobs in Mumbai

Key Responsibilities Handle inbound/outbound customer calls professionally. Assist customers with queries related to services, bookings, complaints, and resolutions. Provide accurate information and ensure first-call resolution. Maintain call logs and customer interaction records. Follow communication scripts, quality standards, and company SOPs. Escalate unresolved issues to the concerned team when required. Ensure high levels of customer satisfaction and service quality.Required Skills Good verbal communication skills in English & Hindi (regional language is a plus). Active listening and problem-solving abilities. Basic computer knowledge and call-handling skills. Ability to work in rotational shifts. Calm and patient approach while handling customers.Eligibility Freshers are welcome. Prior voice process / call center experience is an advantage.What We Offer Fixed salary + performance incentives. Growth and learning opportunities. Supportive work environment. Training provided for freshers. Interested candidates can apply by sharing their CV. Immediate joiners preferred.+91-8073579112

Responsibilities:1. Provide exceptional customer support through various channels such as phone, email, and online chat2. Address customer inquiries, complaints, and issues in a timely and professional manner3. Assist customers with product information, order status, shipping details, and other related queries4. Ensure customer satisfaction by resolving all issues effectively and meeting customer needs5. Maintain accurate and detailed records of customer interactions and transactionsSkills: Excellent communication skills, both verbal and written

This is a job that related to Technical Support Specialist. And also able to medium level communication skills & this is work from home and also that we provide the laptop , prepaid bills , insurance , with joining bonus

Good communication skills neededFresher and experienced both can applyLocation andheri east mumbaiMnc bpoSal 19200 in handRegional language candidates can also applyF2f interviewShare cv 9205936567

The Customer Support Specialist is the engine of any industry. Utilizing a high energy approach, maintain and further develop quality relationships with existing or new customers and carriers. The CSS will clearly identify current customer needs for our service and how they can benefit from partnering with us on every shipment. Schedule or reschedule pickup and delivery appointments. Providing excellent customer service is essential in this position. Customer Service and industry experience preferred but not required.Responsibilities: Will be able to handle all the customers queries. Trace and trace for on time pickups and deliveries and update. Set pick-up and delivery appointments with Shipping lines, NVOCC Agents, Co-Loaders and Air lines Proactively provide tracking updates to customers and sales team. Conduct customer interactions via email and phone contact. Identify and communicate ways the company can continuously improve in its operations. Prioritize tracking and appointment setting based on time constraints and customer priority.Experience: Sales, Marketing, or Customer Service experience preferred but not required. Experience in the logistics industry a plus. Working knowledge of the company operations preferred. Ability to work well under stress and communicate professionally. Excellent written and verbal communication skills. Experience working in a deadline driven environment. Ability to work in stressful situations. Ability to multitask required. Attention to detail.

Join Our Team as a Escalation Specialist at Digi2L!Are you passionate about home appliances , quality service and making a meaningful impact? If so, Digi2L is the place for you. We are an early start-up with a vision to unlock India's potential in the preloved appliance market. Our innovative Customer Ready, Price Ready, Payment Ready approach simplifies gadget disposal and offers optimal value. Through our Smart Buy & Smart Sell initiative, customers effortlessly sell preloved appliances and enjoy a guaranteed buyback of new items within 5 years.About the Role:Step into a critical position at Digi2L, where you will play a key role in addressing client and customer concerns, managing escalations, and ensuring a seamless experience. You will be responsible for handling escalations related to products or services, resolving problem tickets, and collaborating with upper management to address customer issues effectively. Join us in delivering exceptional customer satisfaction and streamlining operations.Location: Chakala, AndheriNote: If you are not located in Mumbai, we kindly request you not to apply as this position necessitates immediate joining.Responsibilities:Manage and respond to customer escalations via calls and emails.Utilize expertise to provide effective solutions to customer queries and complaints.Handle high-level escalations, queries, and feedback on behalf of the company and senior stakeholders.Provide excellent customer service to ensure customer satisfaction.Resolve customer inquiries and complaints promptly and professionally.Desired Candidate Profile:6 months customer service - escalation specialist experienceBachelor's in related field preferredStrong organizational and active listening skills.Proficiency in conflict resolution and problem-solving.Energetic and positive work attitude.Thrive in fast-paced multitaskingTech-savviness a plusExperience in executive management support.Proficiency in Microsoft Office Suite,

a. To be aLocal Representative supporting customers of Sinewaveb. To know and remain in touch with the influences in local marketc. To support and promote Sinewave in local marketd. To report & update Head Office with respect to unusual activity by the competitore. To escalate any issue/grievance of existing customer if not resolved immediatelyf. To receive activity schedule from TL/TC on daily basisg. Provide service/assistance to the client as and when requiredh. Visiting Client office for solving Technical Queriesi. Any pending issues/unresolved Customer Queries should be forwarded to TL/TCj. Should achieve monthly Sales and Collection Targetsk. All other relevant activities required for supporting Customers need to be attended

About us:We are a European company based in the UK and the Netherlands that specialize in providing cloud solutions for our clients.Wanted:Due to the large expansion of our client base, we are looking for a customer contact employee who speaks English (fluent) and who is occasionally willing to work on European times.The work will largely consist of answering questions from our customers and selling additional products (you will receive a commission). You do not need specific product knowledge. If we hire you for the job, you will receive a 2-week training (paid) where we will teach you everything you need to know. Who are we looking for:- Fluent in English- Eager to learn- You have a good internet connection- You like to sell digital products- Someone who has no objection to working from home.- Want to work on European times for internal consultation.Benefits:- Work in accordance with European standards- We take care of your pension- A good salary with bonus opportunities- An allowance for internet and computer costs.We look forward to receiving your application!

My Portfolio Manager (MyPM) started with a mission to help candidates fast-track their job search and save a lot of their time, energy & money by enhancing their profile making it job-ready by our experts. We are India's first Job Search outsourcing company that manages the entire job search process starting from analyzing your profile, building a solid profile, managing your job application to interview preparation & finally your job offer analysis.We are looking out for a self-motivated Inside Sales Trainee for our growing team in Mumbai. S/he will play a fundamental role in pitching our services to appropriate leads and achieving successful closure. Must be comfortable making a ton of phone calls per day, generating interest, qualifying prospects, and closing sales.Location: Malad, Mumbai.This is a full-time position and it will be work from the office. There is no remote working option.Requirements:Graduation/12th pass Fresher and max 6 - 12 months of experience Track record of over-achieving targets.Strong phone presence and experience dialing dozens of calls per day.Experience working on any CRM will be an added advantage.Excellent verbal and written communication skills.Strong listening and presentation skills.Ability to multitask, prioritize, and manage time effectively.Any relevant degree.Responsibilities:Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.Lead Generation & Sales Development.Understand customer needs and requirements.Close sales and achieve targets.Responsible for customer follow-up.Maintain MIS/Database for effective analysis.Daily reporting on sales prospects.

Need sales specialist.Freshers experienced both can applyGood communication skills Ability to convince candidates .Telephone skills, customer centric approach