Fresher hiring for Customer Support Specialist

Key Responsibilities

€¢ Handle inbound/outbound customer calls professionally.

€¢ Assist customers with queries related to services, bookings, complaints, and resolutions.

€¢ Provide accurate information and ensure first-call resolution.

€¢ Maintain call logs and customer interaction records.

€¢ Follow communication scripts, quality standards, and company SOPs.

€¢ Escalate unresolved issues to the concerned team when required.

€¢ Ensure high levels of customer satisfaction and service quality.

Required Skills

€¢ Good verbal communication skills in English & Hindi (regional language is a plus).

€¢ Active listening and problem-solving abilities.

€¢ Basic computer knowledge and call-handling skills.

€¢ Ability to work in rotational shifts.

€¢ Calm and patient approach while handling customers.

Eligibility

€¢ Freshers are welcome.

€¢ Prior voice process / call center experience is an advantage.

What We Offer

€¢ Fixed salary + performance incentives.

€¢ Growth and learning opportunities.

€¢ Supportive work environment.

€¢ Training provided for freshers.

📩 Interested candidates can apply by sharing their CV.

📞 Immediate joiners preferred.

+91-

• Experience

  0 - 6 Years

• No. of Openings

  30

• Education

  12th Pass

• Role

  Customer Support Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Hiranandani Business Park, Saki Vihar Rd, Tunga Village, Chandivali, Powai, Mumbai, 400072