Fresher hiring for Customer Support Specialist

Key Responsibilities

Handle inbound/outbound customer calls professionally.

Assist customers with queries related to services, bookings, complaints, and resolutions.

Provide accurate information and ensure first-call resolution.

Maintain call logs and customer interaction records.

Follow communication scripts, quality standards, and company SOPs.

Escalate unresolved issues to the concerned team when required.

Ensure high levels of customer satisfaction and service quality.

Required Skills

Good verbal communication skills in English & Hindi (regional language is a plus).

Active listening and problem-solving abilities.

Basic computer knowledge and call-handling skills.

Ability to work in rotational shifts.

Calm and patient approach while handling customers.

Eligibility

Freshers are welcome.

Prior voice process / call center experience is an advantage.

What We Offer

Fixed salary + performance incentives.

Growth and learning opportunities.

Supportive work environment.

Training provided for freshers.

Interested candidates can apply by sharing their CV.

Immediate joiners preferred.

+91-

• Experience

  0 - 6 Years

• No. of Openings

  30

• Education

  12th Pass

• Role

  Customer Support Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Hiranandani Business Park, Saki Vihar Rd, Tunga Village, Chandivali, Powai, Mumbai, 400072