Customer Support Specialist 12th Pass Jobs in Vadodara

Job SummaryAn Inbound Domestic Customer Care Executive handles incoming calls from customers within the country, resolving queries, providing information about products/services, and ensuring high customer satisfaction. Key ResponsibilitiesHandle inbound calls from domestic customersProvide accurate product and service informationResolve customer complaints and concerns effectivelyEscalate complex issues to the appropriate departmentMaintain and update customer records in the systemFollow company guidelines and quality standardsAchieve performance targets (call quality, resolution time, customer satisfaction) Required Skills & QualificationsMinimum qualification: 12th Pass / GraduateGood communication skills (Hindi / English / Gujarati)Basic computer knowledgeGood listening and problem-solving skillsAbility to work in rotational shiftsCustomer-focused and positive attitude Experience02 years of experience in customer service or call centerFreshers are welcome to apply Salary12,100 18,000 per month (Depending on experience and performance) HR ContactPhone: 7600269600

What We Offer: Transportation allowance Canteen Subsidy Night Shift allowance as per process Schedule Attendance Bonus Health Insurance Tuition Reimbursement Incentive components campaign wise Work Life Balance Initiatives Rewards & RecognitionWhat Youll Be Doing: Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered Respond to multiple inbound chats; gather and verify required information as appropriate. Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products. Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system. Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare a report on sales activities Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting. Be flexible in an environment by championing and embracing changeWhat We Expect You To Have: HSC or above; age 18+ Be Flexible in working hours which is a must Comfort with and knowledge of how to use Microsoft Office, email etc. Excellent oral and written communication skills; An unerring attention to detail The ability to multi-task answering numerous chats and navigating smoothly between chat and email A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious Experience working as part of a collaborative team we work together to make sure shoppers