BPO Customer Support Executive Job Vacancies in Mohali

As a Customer Care Executive, you will be the first point of contact for our customers, addressing their inquiries and ensuring a positive experience. Your role is crucial in maintaining high levels of customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Quickly and effectively answer questions through phone calls, emails, or chat to assist customers with their needs. - Handle Complaints: Address customer complaints with empathy and professionalism, working towards a satisfactory solution. - Provide Product Information: Share detailed information about our products and services to help customers make informed decisions. - Maintain Customer Records: Accurately document customer interactions and feedback in our database for future reference and quality improvement. - Collaborate with Team Members: Work together with colleagues to ensure efficient service delivery and to suggest improvements in processes. Required Skills and Expectations:A successful candidate will have strong verbal and written communication skills to express ideas clearly. Good problem-solving abilities are essential for resolving customer issues efficiently. You should be friendly and approachable with a genuine desire to help others. Proficiency in basic computer skills and comfort with various communication tools is necessary. Adaptability and a positive attitude will help you thrive in a fast-paced environment. Experience is not mandatory, so we welcome freshers who are eager to learn and grow in the customer service field.

We are looking for a Customer Support Executive to join our team in Mohali on a work-from-home basis. This is an excellent opportunity for individuals with 0 to 1 year of experience, particularly those who have completed their B.A. or B.Com.Key Responsibilities:- Respond to Customer Inquiries: Assist customers by answering queries through various communication channels like chat, email, or phone. Ensure that every interaction provides accurate information and solutions.- Resolve Issues: Address and resolve customer complaints or concerns in a timely and effective manner, demonstrating empathy and professionalism.- Documentation: Keep detailed records of customer interactions, problems, and solutions. This helps to track issues and improve service quality.- Provide Product Information: Educate customers about our products and services, guiding them to make informed decisions and enhancing their overall experience.- Feedback Collection: Gather customer feedback regularly to help improve our services and products, sharing insights with the team for continuous improvement.Required Skills and Expectations:Candidates should possess excellent communication skills, both written and verbal, which are essential for effectively engaging with customers. Strong problem-solving abilities are necessary to provide prompt solutions to customer concerns. Attention to detail is important for documenting interactions accurately. A good team player is expected, showing collaboration and adaptability in a dynamic work environment. Basic computer skills and familiarity with customer support software will be beneficial. Finally, a positive attitude and the willingness to learn will help you thrive in this role.

About the RoleWe are looking for passionate and articulate Customer Support Executives to join our International Chat and Voice Support Team. In this role, you ll be the first point of contact for our global customers resolving queries, providing product information, and ensuring every interaction leaves a positive impact.Key ResponsibilitiesHandle customer inquiries via chat and voice with professionalism and empathy.Provide accurate, timely, and effective solutions to customer issues.Maintain a high level of product knowledge to assist customers efficiently.Record and document customer interactions in CRM systems.Collaborate with internal teams to ensure smooth issue resolution.Meet and exceed performance metrics related to response time, accuracy, and customer satisfaction.Work in rotational shifts, including night shifts as per business requirements.RequirementsExcellent verbal and written English communication skills clear, fluent, and confident.Basic technical proficiency and comfort with digital tools, chat systems, and CRM software.Strong problem-solving skills and a proactive, customer-first attitude.Willingness to relocate to Mohali (for non-local candidates).Flexible to work in rotational shifts (24/7 environment).

Job Description: BPO Voice & Non-Voice Process Position: BPO Executive (Voice & Non-Voice) Location: Sector 67, Mohali Shift: Rotational Shifts (Day/Night) Day Shifts only for female candidates Salary: 10,000 15,000 (Based on Interview) Qualification: Minimum 12th pass Skills: Good Communication in English Age Limit: 18 to 30 years Experience: Freshers are welcome! Job Role Includes:Handling customer queries via call/chat/emailResolving issues promptly with a professional approachMaintaining call logs and service recordsFollowing up on customer concerns

Job Description: Chat Process (BPO)Position: Customer Support Executive (Chat Process)Location: MohaliEmployment Type: Full-time Shift: Rotational Salary: 12-15kKey Responsibilities:Handle customer queries via chat in a professional and timely manner.Provide accurate information and resolve customer issues effectively.Maintain customer satisfaction by ensuring a smooth interaction.Escalate complex issues to the appropriate department when necessary.Adhere to company policies and quality standards.Requirements:Good written communication skills in EnglishTyping speed of 35 WPM with accuracy.Basic computer knowledge and familiarity with CRM tools.Ability to handle multiple chats simultaneously.Willingness to work in shifts, including nights and weekends.Preferred Qualifications:Previous experience in chat support or customer service (preferred but not mandatory).Graduate

For Panchkula:Training days : 3 weeksTraining candidate stipend : Rs.8000Hiring Criteria for Business Associates Qualifications: Graduation in any field /3 years diploma after 12th. Fresher / Experienced candidate in call centre/banking/Telecom Good written communication skills in English Language -Hindi & English Proficient (Verbal) Typing Speed -25 -30 words per min Typing accuracy 85%Email writing Currently hiring for male candidates batch6 days working/one week off9 hrs Day and night weekly rotational shift ( night allowance will be provided ) be provided.For Noida sector 127 :*Qualification - Undergraduate (Minimum 6 Month BPO experience) / Graduate (Fresher)*Salary - upto 17,500/- PM + Incentive + Joining Bonus *6 days working*Hindi/ english speaking candidates and Fresher & Experience both candidates can apply*Were providing the free pick & drop shuttle facilities from Sector - 59 metro station, sec-52 metro station, city centre metro station, golf course metro station, sec-37 botanical garden bus stand, okhla bird sanctuary metro station.

- Handle inbound/outbound calls from clients- Provide emotional support and guidance to clients- Assess clients' concerns and provide appropriate solutions- Maintain accurate records of client interactions- Collaborate with team members to achieve goals- Generate new business leads and convert them into sales- Build and maintain relationships with clients via phone calls- Meet and exceed monthly sales targets- Research and stay up-to-date on industry trends and competitor activity- Collaborate with team members to achieve sales goals

BPO International Customer Calling for home appliance.

Urgent Hiring for Chat Executive for BPOWork from the office only.Job Location: Mohali/ ChandigarhQualification: 12th & aboveSalary: up to 25k to 30kNo charges/ Direct HiringFor More detailsCall or WhatsApp - 7658043424Email- hr02skywaysolution@gmail.com

Urgent hiring for chat ProcessSalary - upto 25kjob Location - Mohali / ChandigarhQualification - 12th & aboveGood communication skills required.for more information call @ 9041743665

Work From Home - Pan IndiaContractual Hiring for E-commerce Company (Domestic BPO - Voice Process)Contract Start Date : 10-July-24Contractual End Date - 31-Oct-24Salary: Rs. 22000 (CTC) Candidates should have their own Laptop/Desktop with below mentioned configuration :Processor Core i5 Generation 7 or above8 GB RAMGenuine Windows 10 or 11 with latest service pack. Camera availability is mustBroadband connection is mandatory with >=20 Mbps Internet Speed ( Mobile hotspot is not allowed) Genuine/Full version of Endpoint protection on system. Compatible USB headsets UPS is mandatory for Desktops. EDR Installation is must Shifts: Rotational Shifts Duration: 9 Weekly Offs: 1 Weekly Off rotationalMode of Interviews: Virtual over video call. Graduation with minimum 1 year documented experience Excellent communication skills along with good grammatical and sentence formation skills.Share your CV on WhatsApp Eight-Zero-Eight-One-Nine-Five-Seven-Two-Six-Seven

Greetings from Talentport!We are hiring Customer Service Representative for a leading BPO .An amazing opportunity for Fresher to kick start their career with a leading MNC BPO..Location -Mohali/Chandigarh (Work from office)Education qualification-12th passed/Graduate/Post graduateSalary- Upto 32K CTC (Based Upon Interview performance)Job description:-Customer Support - Voice & Non ProcessShould be fluent in terms of communication.Should be comfortable with Rotational Shift.Candidates has to resolve customer queries over the Call/ Email/ Chat.Required Candidate Profile:-Should be comfortable with Voice & Chat ProcessImmediate JoinerFull Time JobNote: Kindly share your resume on Whatsapp, we will try to pick your profile on priority.RegardsTalentport Team

Hiring For US Voice ProcessLocation - MohaliSalary 25,000-30,000Fresher and Experience Both can applyGood Communication Skills Required.For more information call Or WhatsApp HR executive

what you'll do custmore support - voice & non voice process Good/ fluent English Rotaional/ Night shift/ Day shift Available Candidates has to resolve queries over call/ chat/ email salary:- 25k - 45k Age:- 18 - 35 only Perks and Benifts provident fund + Gratuity + Medical Insurance + Great Incentives

Roles and Responsibilities:Candidate should be able to communicate with the customer & can resolve their concern.Identify and assess customers needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Follow communication procedures, guidelines and policies.Desired Candidate Profile:Strong phone contact handling skills and active listening Excellent communication and presentation skillsReading & translation skills (English to Hindi)Perks and Benefits:Rotational shiftsFor Male Candidates: 24*7For Females: 06:00 AM to 07:00PM 18K CTC/MonthlyJob Location: MOHALI Interested Candidate can call or WhatsApp Their CV on below mentioned numbers. Please Walk-in for the great career opportunity with same day selection and offer.Please bring your CV and Aadhar card as well . Download Arogya Setu app in your phone or Carry Vaccination proof with you.

6 months of Contact Center experience preferredOne year of previous customer service experience requiredMust be at least 18 years of ageType 25 wpmHigh School Graduate or GEDLogical problem-solving skills and ability to multi-taskProven oral and written communication skillsMust have availability to work various shiftsAbility to use Windows operating systems and navigate between various windowsAbility to work under pressureContinuously demonstrate a high sense of urgencyMust have a keen sense of attention to detail, and take the initiative.Must be able to pass a Federal Background Check and Drug testingPossess a high level of ProfessionalismProven experience in overcoming unexpected difficulties and using logical problem-solving skills.Ability to understand and empathize with customers issues.

Job Title: Chat Process ExecutiveJob Description:We are looking for enthusiastic and motivated individuals for our Chat Process team.The role involves resolving customer inquiries and complaints through chat messages in a professional and courteous manner.Candidates should be able to type quickly and accurately while delivering an excellent customer experience.Fluency in English (written) is a must.The process operates in rotational shifts (day and night).Qualification:12th pass or aboveGood typing speedFluent in English (written and speakingAge: 1835 yearsSalary:12,00015,000 in hand per month (depending on skills and experience)

Job Description: Chat Process (BPO)Position: Customer Support Executive (Chat Process)Location: MohaliEmployment Type: Full-time Shift: Rotational Key Responsibilities:Handle customer queries via chat in a professional and timely manner.Provide accurate information and resolve customer issues effectively.Maintain customer satisfaction by ensuring a smooth interaction.Escalate complex issues to the appropriate department when necessary.Adhere to company policies and quality standards.Requirements:Good written communication skills in EnglishTyping speed of 35 WPM with accuracy.Basic computer knowledge and familiarity with CRM tools.Ability to handle multiple chats simultaneously.Willingness to work in shifts, including nights and weekends.Preferred Qualifications:Previous experience in chat support or customer service (preferred but not mandatory).Graduate

We are urgent hiring for BPO Company Profile :- Customer Support ExecutiveQualification :- GraduationExperience ;- Fresher & Experience both can apply Salary:- Depend on the Interviewrequired Skills :- Good Communication Skills and Basic Knowledge of ComputerMorning and Night Shift both are availableLocation :- Chandigarh and Mohali

Hiring for Chat ProcessJob Location - Mohali/ChandigarhSalary - upto 25kQualification - 12thGood communication skills required.for more information call @ 9041743665

Hiring for International BPOLocation MohaliSalary 18000 to 25000Work from office only.Eligibility :-Any graduate/under graduate Fresher can applyCandidate must have good communication skillsCab facility availableComfortable to work with Night shiftsFor more information

Greetings from Talentport!We are hiring Customer Service Representative for a leading BPO .An amazing opportunity for Fresher to kick start their career with a leading MNC BPO..Location -Mohali/Chandigarh (Work from office)Education qualification-12th passed/Graduate/Post graduateSalary- Upto 32K CTC (Based Upon Interview performance)Job description:-Customer Support - Voice & Non ProcessShould be fluent in terms of communication.Should be comfortable with Rotational Shift.Candidates has to resolve customer queries over the Call/ Email/ Chat.Required Candidate Profile:-Should be comfortable with Voice & Chat ProcessImmediate JoinerFull Time JobNote: Kindly share your resume on Whatsapp, we will try to pick your profile on priority.RegardsTalentport Team

Resolving customer grievancesAddress customer queriesMaintain good relations with clients & CustomersRegular follow-up with clients&customersTeam handingDriving Team's performanceAchieving quality targets