Chat Support Executive (Freshers) Mohali

KS Job Junction

Fresher
10 Openings
1.5 - 1.8 Lac/Yr
Posted 1 days ago
Face-to-Face interview
Mohali Sector 67 - Mohali

Key Skills

English Typing Customer Support Customer Care Chat Support BPO

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Job Description

Job Description: Chat Process (BPO)

Position: Customer Support Executive (Chat Process)

Location: Mohali

Employment Type: Full-time

Shift: Rotational

Salary: 12-15k

Key Responsibilities:

Handle customer queries via chat in a professional and timely manner.

Provide accurate information and resolve customer issues effectively.

Maintain customer satisfaction by ensuring a smooth interaction.

Escalate complex issues to the appropriate department when necessary.

Adhere to company policies and quality standards.

Requirements:

Good written communication skills in English

Typing speed of 35 WPM with accuracy.

Basic computer knowledge and familiarity with CRM tools.

Ability to handle multiple chats simultaneously.

Willingness to work in shifts, including nights and weekends.

Preferred Qualifications:

Previous experience in chat support or customer service (preferred but not mandatory).

Graduate