BPO Customer Support Executive Female Graduate Jobs in Chennai

- Handle customer queries:Address and resolve customer inquiries and issues through phone, email, or chat in a professional and efficient manner.- Provide product information:Familiarize yourself with company products and services to effectively answer customer questions and provide accurate information.- Assist customers with technical support:Guide customers through troubleshooting and technical issues they may encounter with products or services.- Process orders and returns:Manage customer orders, process returns, and ensure timely resolution of any related concerns.- Maintain customer records:Update and maintain customer database with accurate and relevant information for future reference and analysis.- Collaborate with other teams:Coordinate with sales, marketing, and technical teams to provide comprehensive support to customers and improve overall customer experience.- Strong communication skills:Ability to communicate effectively with customers, colleagues, and supervisors through phone, email, and chat channels.- Excellent problem-solving abilities:Quickly identify customer issues, analyze situations, and provide effective solutions in a timely manner.- Attention to detail:Ensure accurate recording of customer information, orders, and issues to maintain high standards of service and quality assurance.

Need good communication skills with languages like English, Telugu, Kannada, Hindi , Malayalam , Tamil salary will be based on languages and freshers are mostly welcome

Manage customer emails and chats - non voice processIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsAnalyzing customer needs and recommending products based on those needs.Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customerinteractions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequired skills:Good typing Speed.Good Communication Skill.Basic Computer SkillsDiscipline, Positive Attitude & Punctuality

candidate requires to solve customer query through calls. Inbound process for Banking Domain.NO TargetMonday- Saturday 9am-5 pmCandidate should be able to speak in Tamil or TeluguSalary+ incentives provided