Customer Support Executive

Genxlead
Key Skills

Fluency in English and Hindi Customer Support Executive Customer Care Executive BPO Telecaller

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Job Description

*Handling social platforms.

*Managing customer queries.

*Identifying and assessing customers’ needs to achieve satisfaction

*Identify and assess customers’ needs to achieve satisfaction

*Build sustainable relationships and trust with customer accounts through open and interactive communication

*Provide accurate, valid and complete information by using the right methods/tools

*Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

*Keep records of customer interactions, process customer accounts and file documents

*Follow communication procedures, guidelines and policies

  • Experience

    0 - 3 Years

  • No. of Openings

    4

  • Education

    Graduate

  • Role

    Customer Support Executive

  • Industry Type

    Call Centre / BPO / ITES / LPO

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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About Genxlead

Genxlead is a nascent company seeking to advance itself through e-commerce in the most elite way. Creating difference through innovation and commitment we pursue forward, seeking the best we can provide for our clients. With our veteran experience on the cutting edge technology and indefatigable application of the same, we put on the efforts to produce the idealistic solution for the most intricate problems.We follow stringent measures to protect our quality and are growing leaps and bounds in all aspects of internet solutions with the cynosure on E-mail marketing, Mobile marketing, Social Marketing and ESP.
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