BPO Customer Support Executive Female 12th Pass Jobs in Navi Mumbai

Customer Service ProcessWork from OfficeQualification - Graduate Frehser & Experience & HSC With 6months Experience COMMUNICATION- C2 COMMS & ABOVEVoice Process 5 days working with Any 2 rotational offs24/7 Shifts rotational shifts Rounds of InterviewsHrAmcatOpsInterested candidates can share there cv's on WhatsApp. 9594330774

We have vacant of 50 bpo customer support executive Jobs in Maharashtra Nagar, Mumbai, for Freshers Educational Qualification : Higher Secondary, Secondary School, Other Bachelor Degree Skill outbound calling etc.doccument pan card adhar card linked mob no and bank account details

Job Description: Call Receiving Executive USA Inbound Call CenterLocation: Thane, MumbaiExperience: Minimum 1 to 3 Years Experience in a USA/UK-Based Call Center________________________________________Key Responsibilities:1. Answer Incoming Calls:o Professionally and efficiently handle incoming customer calls, addressing inquiries and providing appropriate solutions.o Ensure each customer interaction is handled promptly and courteously.2. Provide Information & Support:o Assist customers by providing accurate product/service details, troubleshooting issues, and offering solutions based on company guidelines.o Ensure customers fully understand the services/products they are inquiring about.3. Follow Call Scripts & Policies:o Adhere to predefined call scripts and company policies to ensure consistency and compliance during calls.o Ensure all customer interactions are in line with the companys standards and regulations.4. Resolve Customer Issues:o Address customer concerns promptly and professionally, providing resolutions or escalating issues to appropriate departments when necessary.o Follow through to ensure customer satisfaction with the resolution process.5. Maintain Call Quality:o Ensure clear, concise, and positive communication with every customer.o Practice active listening to understand the customer's needs and provide tailored support, maintaining a high level of professionalism at all times.6. Update Customer Records:o Accurately log customer call details, including inquiries, issues, and resolutions, in CRM software to ensure records are up-to-date.o Maintain detailed and accurate customer records for future reference and follow-up.7. Meet Performance Targets:o Consistently meet or exceed Key Performance Indicators (KPIs) such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) to contribute to team and company goals.o Ensure efficiency without compromising the quality of service provided t

Key Responsibilities (Based on Role):Handle inbound or outbound calls for sales, retention, insurance, or customer support.Persuade or assist customers with queries, renewals, collections, or complaints.Meet daily/weekly/monthly targets for sales or call quality.Maintain accurate customer records using CRM.Follow compliance guidelines and quality benchmarks.Job Details: Shift Timings (Rotational Day Shifts):08:00 AM to 05:00 PM09:00 AM to 06:00 PM10:00 AM to 07:00 PM11:00 AM to 08:00 PM(SBI Process Only): 9:30 AM to 6:30 PM(BASIC Process): 10:00 AM to 07:00 PM Working Days: Monday to SaturdayWeekly Off: Rotational / Fixed Sunday off (based on process)

We are hiring candidates for this position on behalf of Skylink Technologies.- Position Customer Support Executive- Experience: Fresher / Experience- Location: Permanent Work From Home / Remote- Salary: 16k take home + 3400 Quarterly Bonus