Greetings from HRH NEXT SERVICES urgent requirement for freshers and experience.role : Customer services associates.Languages: English/Hindi/Telugu.nswer incoming calls and emails in an efficient mannerIdentify customer questions, concerns, and overall needsProvide accurate answers and solutions to customer queriesAddress customer complaints in a compassionate and patient mannerRedirect customers to appropriate teams and/or departments as neededHelp sales team generate leads, identify potential leads and forward to sales repsCheck voicemail inboxes and return calls in a timely mannerDevelop professional relationships with ongoing customers through excellent customer serviceFollow-up with callers on complaint and/or question resolution statusCollaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfactionMeet or exceed call quotas and sales assist quotas, both personally and as a team unitFollow company communication procedures, policies, and guidelines at all timesPerform each duty above with our customers satisfaction as the number one priority.