Fresher Customer Care Jobs

CUSTOMER CARE EXECUTIVE - BORBARI, GUWAHATIWe are looking for a Customer Care Executive, responsible for handling customer queries, resolving complaints, providing product/service information, and ensuring customer satisfaction. The role involves answering calls, emails, or chats, maintaining customer records, and coordinating with other teams when required.

As a Customer Service Executive based in Hamren, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships. You will engage with customers to address their inquiries and resolve issues effectively.Key Responsibilities:- Respond to Customer Inquiries: Engage with customers through various channels such as phone, email, or chat, providing timely and accurate information regarding products and services.- Resolve Customer Issues: Identify and troubleshoot customer problems, ensuring solutions are provided quickly to enhance overall satisfaction.- Maintain Customer Records: Accurately document customer interactions and maintain records of queries, complaints, and resolutions for future reference and quality assurance.- Provide Product Knowledge: Inform customers about features, benefits, and uses of products, helping them make informed decisions.- Communicate Company Policies: Clearly explain company policies and procedures to customers, ensuring transparency and understanding in all transactions.Required Skills and Expectations:- Strong communication skills are essential as you'll be interacting with customers from various backgrounds.- Good listening abilities to understand customer needs and concerns effectively.- Basic computer skills to manage customer information and inquiries efficiently.- A positive attitude and a willingness to help customers, demonstrating patience and empathy.- Attention to detail to accurately document customer interactions and resolve issues.- Ability to work in a busy environment while managing multiple tasks efficiently. This role is suitable for individuals with minimal experience but a strong motivation to learn and grow in customer service.

As a Customer Support Executive, you will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving. Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls and emails from customers, providing timely and accurate information to address their questions.- Resolve Customer Issues: Actively troubleshoot and resolve any problems customers may experience with our products or services, ensuring a quick and effective solution.- Maintain Customer Records: Update and manage customer information in our database to ensure that records are accurate and up-to-date for future reference.- Provide Product Information: Offer detailed information about our products and services, helping customers make informed decisions and enhancing their overall experience.- Follow Up on Customer Feedback: Engage with customers to collect feedback and suggestions, using this information to help improve service quality continuously.Required skills and expectations include:- Excellent Communication Skills: A strong ability to communicate clearly and professionally, both verbally and in writing, is essential for interacting with customers effectively.- Problem-Solving Ability: A proactive approach to identify issues and find solutions quickly, helping to resolve customer concerns satisfactorily.- Team Player: Willingness to collaborate with colleagues and support each other in achieving team goals while maintaining a positive work environment.- Basic Computer Skills: Familiarity with using computers and software applications to manage customer interactions and update records.- Adaptability: A flexible attitude towards change and the ability to handle multiple tasks efficiently in a fast-paced environment. Ideal candidates will be enthusiastic and eager to learn, possessing a customer-first mentality to drive satisfaction.

SHARE YOUR RESUME 9007706142We are looking for a friendly and dedicated Airline Customer Service Executive to join our team in Kishanganj, Bihar. This entry-level position is perfect for recent school graduates eager to provide excellent support to airline passengers.As an Airline Customer Service Executive, you will be responsible for assisting passengers with check-in procedures and boarding processes. You will greet customers warmly at the airport, answer inquiries about flight schedules, and provide information on luggage requirements. Additionally, you will help resolve any issues or complaints that arise, ensuring a smooth travel experience for all.Key responsibilities include:1. Passenger Assistance: Guide customers during check-in and boarding, ensuring a seamless process and addressing any concerns.2. Information Provision: Provide accurate information regarding flight schedules, baggage policies, and travel regulations to help passengers plan their journeys.3. Problem Resolution: Address passenger complaints or issues, working to find solutions that satisfy the customer while adhering to company policies.4. Documentation Support: Assist in completing necessary travel documents and ensure the accuracy of passenger information.To succeed in this role, candidates should have excellent communication skills and a friendly demeanor. A problem-solving attitude and the ability to work under pressure are essential. Since this position requires interaction with diverse customers, a passion for helping others and a commitment to customer satisfaction are key expectations.

Urgent Hiring: Customer Care ExecutivePosted by: ADI HR & Consulting (Recruitment Partner) Openings: Limited - Apply Today! Location2nd Floor, Indo Japan Building, EP Block, Webel More, Near Yes Bank, Sector V, Salt Lake, Kolkata

Key ResponsibilitiesL1/L2 Technical Troubleshooting: Diagnose, isolate, and resolve client-facing problems related to platform access, software installation, configurations, API integrations, and user credential management.Ticketing & Lifecycle Management: Log, prioritize, and track all incoming technical support issues using enterprise desk software (e.g., Jira Service Management, Zendesk, ServiceNow). Ensure strict adherence to predefined Service Level Agreements (SLAs).Root-Cause Documentation: Collect systematic logs, screenshots, and step-by-step reproduction flows for recurring glitches; update internal technical databases to speed up future resolutions.Strategic Escalation Coordination: When bugs require deep code rewrites or database modifications, compile complete technical summaries and seamlessly transfer the ticket to L3 senior systems analysts or product engineering wings.Customer Onboarding Assistance: Guide technical administrators at client firms through the initial setup phases, remote software deployments, firewall modifications, and configuration adjustments.Knowledge Base Expansion: Author clear, accessible user guides, FAQs, and step-by-step documentation to empower customers to self-solve common technical questions.

Here is a highly practical, ready-to-use job description for a dual-responsibility role: Computer Operator & Telecaller - Customer Support Department. This profile is perfectly optimized for companies requiring a blend of swift data entry, digital logging, and direct customer tele-communication.Job Title: Computer Operator & Telecaller - Customer Support Dept.Job OverviewWe are looking for a reliable, fast-working, and polite Computer Operator & Telecaller to join our Customer Support team. This is a hybrid desk role where you will divide your time between interacting directly with customers over the phone and executing accurate data entry operations. Your main objective will be to handle incoming service calls, resolve basic customer inquiries, and immediately log all communication, orders, and grievances into our company databases. The ideal candidate has excellent typing speed, a clear speaking voice, and a highly organized approach to handling records.Key Responsibilities1. Telecalling & Customer SupportInbound Call Management: Answer incoming customer calls promptly and professionally, address routine queries regarding product features, delivery status, or billing.Outbound Communication: Make follow-up calls to customers to share order updates, confirm delivery dates, collect feedback, or remind them of payment timelines.Grievance Handling: Listen patiently to customer complaints, provide immediate basic solutions, or accurately route complex technical issues to senior managers.2. Computer Operations & Data ManagementAccurate Data Entry: Input customer registrations, sales inquiries, service tickets, and feedback logs into the company CRM or MS Excel spreadsheets daily.Record Cleanliness: Regularly audit, update, and maintain the digital customer database, ensuring phone numbers, email addresses, and company details are error-free.Document Generation: Draft basic official emails, prepare customer support summary letters, and generate routine daily or weekly call performance reports for management.

As an Airport Customer Service Associate, you will play a vital role in providing outstanding service to travelers and ensuring their airport experience is smooth and enjoyable. Key Responsibilities:- Customer Assistance: Greet and assist passengers with check-ins, luggage handling, and general inquiries to ensure their needs are met promptly and efficiently.- Flight Information: Provide up-to-date information regarding flight schedules, gate changes, and delays, helping passengers plan their travel effectively.- Problem Solving: Address any issues or complaints from customers with a calm and solution-oriented approach, enhancing passenger satisfaction.- Safety Compliance: Ensure that all safety regulations and policies are followed, contributing to a secure environment for passengers and staff.- Team Collaboration: Work closely with other staff members and departments to facilitate smooth operations and enhance the overall passenger experience.Required Skills and Expectations:Candidates should possess strong communication skills to effectively interact with a diverse group of travelers. A friendly and positive attitude is essential for welcoming passengers and making them feel valued. Basic computer skills are necessary for checking in passengers and accessing flight information. The ability to remain calm in high-pressure situations is also important, as you will often deal with delays or concerns. Candidates should be punctual, reliable, and ready to work in a dynamic environment where teamwork and collaboration are key to success. A minimum of a 10th-grade education is required for this position.

SHARE YOUR RESUME 9007706142We are looking for an Airline Customer Service Executive in Pashchim Champaran, India. This entry-level full-time position is ideal for those eager to start their career in the airline industry, focusing on providing excellent customer support.Key Responsibilities:1. Customer Assistance: Answer customer inquiries related to flight schedules, booking processes, and ticket information, ensuring clear and accurate communication to enhance customer satisfaction.2. Complaint Resolution: Address customer complaints or issues promptly and professionally, aiming to resolve concerns effectively while maintaining a positive relationship.3. Booking Management: Assist customers with booking flight tickets, modifying reservations, and issuing boarding passes. Ensure that all information is processed accurately and efficiently.4. Flight Information Updates: Keep customers informed about any changes to flight times, delays, or cancellations, and provide alternatives as necessary to minimize inconvenience.5. Collaboration with Team: Work closely with other team members and departments to ensure seamless customer service and efficient communication throughout the organization.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to interact effectively with customers. A strong customer service mindset and the ability to remain calm under pressure are essential. Attention to detail is crucial for handling bookings and resolving issues accurately. Basic computer skills are expected to manage different software related to customer service and bookings. Additionally, candidates should be team-oriented and willing to learn in a fast-paced environment.

SHARE YOUR RESUME 9007706142We are seeking a dedicated Airport Customer Service Associate in Kolkata, India. This role is perfect for individuals looking to start their careers in the aviation industry, providing excellent customer service at the airport.Key Responsibilities:- Customer Assistance: Greet passengers warmly, assist with inquiries, and provide information about flights, services, and airport facilities.- Check-in Support: Help passengers with the check-in process by guiding them through necessary procedures, ensuring they have the required documents.- Handling Baggage Issues: Address baggage-related concerns by tracking lost luggage and helping passengers with their claims.- Problem Resolution: Actively listen to customer issues, working to resolve them quickly and effectively to ensure a smooth travel experience.- Collaboration: Work closely with other airport staff and departments to maintain a high standard of service and smooth operations.Required Skills and Expectations:Candidates should have a minimum education level of 10th grade and be comfortable working full-time in an office environment at the airport. Effective communication skills and a positive attitude are essential to provide great customer experiences. A strong team-oriented mindset and the ability to remain calm during busy times are crucial for success in this role. Previous experience is not required, making this an excellent opportunity for those new to the workforce.

Job Title: Sales Executive (Calling Process)We are looking for a dynamic and enthusiastic Sales Executive to join our calling process team.Job Responsibilities:Handle inbound and outbound customer calls professionally.Explain products/services and convert leads into sales.Build and maintain strong customer relationships through effective communication.Address customer queries and provide timely support.Maintain accurate call records and customer information using basic computer applications.Requirements:Gender: MaleExperience: 0-3 yearsQualification: Graduate

- Good knowledge in Excel- Willing to travel, having geographical knowledge- Having positive attitude, and willing to learn- Experience in Establishment Compliance will be added advantage- Immediate joiners will be preferred.