Fresher Customer Care Jobs

We are seeking a dedicated Customer Care Executive to join our team in Delhi. This role is perfect for fresh graduates looking to start their careers in customer service. You will play a vital role in assisting customers and ensuring their satisfaction.Key Responsibilities include:- Responding to Customer Inquiries: Address customer questions and concerns via phone, email, or in-person. Provide accurate information and solutions promptly.- Problem Resolution: Work closely with customers to understand their issues and provide effective solutions. Ensure timely follow-up and resolution of their concerns. - Maintaining Customer Records: Keep detailed records of customer interactions, transactions, and feedback. This will help improve future customer service.- Providing Product Information: Inform customers about products and services. Help them choose the best options for their needs, ensuring they have a positive experience.- Collaborating with Team Members: Work together with colleagues to effectively handle customer requests and share best practices. A team-oriented approach enhances overall service quality.Required skills and expectations include:- Excellent verbal and written communication skills, enabling you to convey information clearly and professionally.- A positive attitude and eagerness to assist customers, which can greatly impact customer satisfaction.- Basic computer skills and proficiency in using customer service software.- Strong problem-solving abilities and a detail-oriented approach to handling inquiries.- Willingness to learn and adapt in a fast-paced work environment. Join us to help create positive experiences for our customers!

Chat Support Executive (Non-Voice)Location: AhmedabadSalary: 26,000-35,000 CTC, based on interview and experienceJob Responsibilities:- Handle customer queries through chat, email, text, and social media.- Resolve customer issues through clear and professional written communication.- Provide accurate information and ensure a positive customer experience.- Work closely with the Team Lead and contribute to team performance.Eligibility:- Freshers and experienced candidates can apply.- 10+3 Diploma / HSC / Any Graduate.- Good written English, grammar, and spelling.- Basic computer skills.- Willingness to work in a 24/7 environment.Benefits:- 5 days working.- Night shift allowance.- PF, insurance & gratuity.- Training and career growth opportunities.

WE ARE HIRING - WORK FROM HOMEConnect India Multiple Job OpportunitiesConnect India is currently hiring motivated and career-focused candidates for multiple Work From Home positions.We are looking for individuals who possess strong communication skills, basic computer knowledge, a professional work attitude, and the ability to work effectively in a remote environment.Both freshers and experienced candidates are encouraged to apply, subject to the eligibility requirements of the respective position.Open PositionsWe are currently hiring for the following roles:Customer Service ExecutiveNon-Voice / Chat Process ExecutiveTeam LeaderHR ExecutiveRecruiterTrainerRoles & Responsibilities1. Customer Service ExecutiveThe Customer Service Executive will be responsible for assisting customers and ensuring a professional and positive customer experience.Key Responsibilities:Handle customer queries, concerns, complaints, and service-related requests.Provide accurate and timely information regarding products, services, processes, and policies.Communicate professionally with customers through calls, email, chat, or other approved communication channels.Understand customer concerns and provide appropriate solutions.Maintain a polite, professional, and customer-focused approach at all times.Record and update customer interactions accurately in the company's system or CRM.Escalate unresolved or complex issues to the appropriate team.Follow established customer service procedures, quality standards, and company policies.Meet assigned productivity, quality, attendance, and customer satisfaction targets.2. Non-Voice / Chat Process ExecutiveThe Non-Voice / Chat Process Executive will primarily assist customers through written communication channels.Key Responsibilities:Handle customer queries through live chat, email, and other non-voice channels.Provide clear, accurate, and professional written responses.Resolve customer concerns within the required turnaround time.Handle multiple customer conversations efficiently where applicable.Maintain proper grammar, spelling, sentence structure, and professional communication standards.Update customer information, cases, and interaction records in the company system.Escalate complex customer concerns when necessary.Maintain accuracy while following company guidelines and standard operating procedures.Meet assigned quality, productivity, response-time, and customer satisfaction targets.3. Team LeaderThe Team Leader will be responsible for managing and supporting a team while ensuring operational targets and service standards are achieved.Key Responsibilities:Manage and supervise the daily performance of assigned team members.Monitor attendance, productivity, quality, adherence, and overall employee performance.Conduct regular team meetings, briefings, coaching, and feedback sessions.Support team members in resolving difficult customer or operational issues.Track team performance against assigned KPIs and business targets.Prepare and maintain required performance reports.Identify performance gaps and implement appropriate improvement plans.Coordinate with Operations, HR, Training, Quality, and other departments when required.Ensure company policies, processes, and compliance requirements are followed.Motivate team members and maintain a professional and productive work environment.4. HR ExecutiveThe HR Executive will support various human-resource activities, including employee coordination, documentation, onboarding, and HR operations.Key Responsibilities:Assist with employee onboarding and joining formalities.Maintain employee information, records, documentation, and HR databases.Coordinate with employees regarding HR-related queries and processes.Support attendance, leave, documentation, and employee record management.Assist with employee engagement and internal communication activities.Coordinate with recruitment and operations teams where required.Support HR policy implementation and employee communication.Maintain confidentiality of employee and company information.Prepare HR reports and documentation as required.Assist management with day-to-day HR administrative activities.5. RecruiterThe Recruiter will be responsible for identifying, screening, and coordinating suitable candidates for available job opportunities.Key Responsibilities:Source candidates through job portals, professional platforms, referrals, databases, and other approved recruitment channels.Review resumes and shortlist suitable candidates.Conduct preliminary candidate screening.Explain job roles, eligibility criteria, salary structure, shift requirements, and recruitment stages to candidates.Coordinate assessments and interview schedules.Maintain candidate records and recruitment trackers.Follow up with shortlisted candidates throughout the recruitment process.Coordinate with HR and Operations teams regarding candidate selection requirements.Work toward assigned hiring targets and recruitment deadlines.Ensure candidates receive accurate and professional communication throughout the hiring process.6. TrainerThe Trainer will be responsible for preparing new and existing employees with the knowledge, communication skills, and processes required to perform their roles effectively.Key Responsibilities:Conduct new-hire training and process training sessions.Explain company policies, customer service standards, systems, and operational procedures.Provide communication, soft-skills, product, and process training where applicable.Conduct assessments, mock sessions, role plays, and knowledge checks.Evaluate trainee performance and provide constructive feedback.Identify learning gaps and provide refresher or improvement training.Maintain training attendance, assessment results, and performance records.Prepare training reports and share progress with management.Coordinate with Operations, Quality, HR, and other departments.Ensure employees are adequately prepared before transitioning to live operations.Salary20,000 - 55,000 per monthThe final salary offered will depend on factors such as:Position applied forRelevant work experienceEducational qualificationsCommunication skillsInterview performanceOverall performance during the selection processCompensation may vary according to the responsibilities and requirements of the selected role.Work Location100% Work From HomeSelected candidates will be able to perform their assigned responsibilities remotely in accordance with company policies and operational requirements.Employee Benefits & Work EquipmentSelected employees working in Work From Home roles will be provided with the necessary company-approved equipment required to perform their professional responsibilities effectively.Depending on the assigned position and operational requirements, employees may be provided with:Laptop or Desktop ComputerProfessional Headset / HeadphonesRequired Work-Related DevicesEssential Accessories and EquipmentOther necessary tools required for the assigned roleAll equipment will be provided in accordance with company policy, role requirements, onboarding procedures, availability, and operational requirements.Shift TimingsDay Shift11:00 AM - 7:00 PMNight Shift9:00 PM - 5:00 AMFinal shift allocation will depend on the position, operational requirements, and business needs.Eligibility & RequirementsCandidates should meet the following basic requirements:Minimum educational qualification: 12th PassFor Team Leader and HR positions: Graduation in any stream is preferred/required depending on the roleStrong verbal and/or written communication skillsBasic computer knowledgeAbility to work independently and professionally from homeCandidate must have access to a stable high-speed internet connection of at least 100 MbpsWillingness to work according to the assigned shiftAbility to follow company processes, policies, and performance standardsStrong interpersonal and problem-solving skillsProfessional attitude and willingness to learnFreshers as well as experienced candidates may apply, depending on the position and eligibility criteria.Selection & Joining ProcessCandidates will be required to successfully complete the following stages of the recruitment process:Stage 1 - Online Assessment ExaminationCandidates must first complete and qualify for the company's online assessment.Stage 2 - OPS RoundCandidates who successfully qualify for the assessment will proceed to the Operations (OPS) Round.Stage 3 - Final HR RoundCandidates who clear the OPS Round will proceed to the Final HR Interview.Final selection will be based on the candidate's overall performance across all stages of the recruitment process.Online Assessment DetailsAssessment Fee: 99Maximum Attempts: 3Total Marks: 100Passing Score: 80/100Mode of Examination: OnlineCandidates must successfully qualify for the Online Assessment Examination before becoming eligible to proceed to the OPS Round and Final HR Round.Payment of the assessment fee or participation in the assessment does not guarantee employment or final selection. Employment will be offered only to candidates who successfully complete the applicable recruitment stages and meet the company's eligibility requirements.How to ApplyInterested candidates are requested to send their updated CV/Resume to:Email: sumith.sha@yahoo.comHR Team: hr@connectindia.shopPlease clearly mention the position you are applying for when submitting your application.Shortlisted candidates will receive further instructions regarding the online assessment, interview process, and subsequent recruitment stages.Connect IndiaBuild Your Career From HomeWork From Home Opportunities Multiple Roles Freshers & Experienced Candidates

We are looking for a Customer Care Executive based in Delhi NCR to provide exceptional support to our customers. This role is ideal for fresh graduates who have completed their 12th grade and are eager to begin their career in customer service.Key Responsibilities:- Respond to Customer Inquiries: Handle incoming calls, emails, and chats to assist customers with their questions and concerns promptly and professionally.- Provide Product Information: Educate customers about our products and services, ensuring they have the necessary information to make informed decisions.- Resolve Issues: Address and resolve customer complaints effectively to enhance satisfaction and maintain a positive relationship with our clientele.- Document Interactions: Maintain accurate records of customer interactions and feedback to help improve our service and identify trends.- Collaborate with Team Members: Work closely with team members to share insights and suggest improvements for customer service processes.Required Skills and Expectations:Candidates must possess excellent verbal communication skills in English, allowing them to interact clearly and courteously with customers. Strong listening skills are essential to understand customer needs and ensure appropriate solutions are provided. A friendly demeanor is necessary to create a welcoming atmosphere for customers. Candidates should be comfortable using computers and navigating various software applications. Punctuality and reliability are crucial, as this is a full-time work-from-home position. We seek passionate individuals committed to delivering a positive customer experience.

As a Customer Care Executive, you will be the first point of contact for our customers, providing them with support and assistance to ensure a positive experience.Key Responsibilities:1. Customer Interaction: Engage with customers via phone, email, or chat to address their inquiries, resolve issues, and provide product information in a friendly and professional manner.2. Issue Resolution: Listen carefully to customer complaints or concerns and work towards a satisfactory resolution, ensuring that each interaction leaves the customer feeling valued and respected.3. Product Knowledge: Maintain up-to-date knowledge of our products and services, allowing you to offer accurate information and guidance to customers.4. Feedback Collection: Gather customer feedback and report it to the management team to help improve services and products.5. Record Maintenance: Update customer records and documents in the system accurately to ensure reliable data management.Required Skills and Expectations:Candidates should possess excellent communication skills, enabling them to interact effectively with customers. A strong problem-solving mindset is essential to manage and resolve issues promptly. A friendly and positive attitude is crucial for creating a welcoming experience for customers. Basic computer skills are necessary for documentation and record-keeping, and the ability to work in a team-oriented environment is key to succeeding in this role.

We are looking for a Customer Service Associate to join our team in Bhubaneswar. This role is ideal for recent graduates or those with minimal experience, who are eager to learn and grow in customer service.Key Responsibilities:- Assist Customers: Provide prompt and friendly assistance to customers regarding their inquiries, issues, and requests, ensuring a positive experience.- Handle Complaints: Address customer complaints and work to resolve their issues effectively and efficiently, maintaining a calm and professional demeanor.- Provide Information: Supply accurate information about products and services to help customers make informed decisions.- Process Orders: Efficiently handle order processing and support customers throughout their purchasing journey, ensuring accuracy and timely delivery.- Maintain Records: Keep detailed records of customer interactions and transactions, which helps in future communications and enhances service quality.Required Skills and Expectations:- A minimum of 12th-grade education is necessary.- Strong communication skills are essential, with the ability to interact positively and clearly with customers.- A customer-focused attitude, always striving to provide the best possible service.- Basic computer skills, including familiarity with email and customer management software.- Ability to work effectively in a team environment while also managing individual responsibilities.- A proactive approach to problem-solving, ready to assist customers and resolve issues as they arise.This position is a full-time role that requires working from the office, making it a suitable choice for individuals looking to start their career in customer service.

Hiring: Customer Service Executive - International ProcessLocation: MohaliExperience: 1-5 YearsSalary: 25,000 - 35,000 per month, based on experience, skills & competencyShift: Night Shift Candidates must be comfortable working in international/US shiftsJob OverviewWe are hiring Customer Service Executives to support an international client. The role involves handling customer queries, providing appropriate resolutions, and delivering a high-quality customer experience.Key ResponsibilitiesHandle customer queries through voice/customer service channels.Provide accurate information and effective solutions to customers.Maintain a professional and customer-focused approach.Resolve customer concerns within defined timelines.Follow process guidelines, quality standards and company policies.Maintain required productivity and customer satisfaction levels.Candidate Requirements1-5 years of experience in International Customer Service / International BPO.Excellent English communication skills.Strong customer-handling and problem-solving abilities.Comfortable working in night shifts.Candidates with experience handling international/US customers will be preferred.Salary & Benefits25,000 - 35,000 per month, depending on experience and competency.Opportunity to work with a leading international client.Growth-oriented work environment.TransportationFemale candidates: Drop facility available for night shifts as per company policy.Male candidates: No cab facility; candidates should arrange their own transportation.

Role Customer Care Executive. Education Qualification-Both Graduates and under graduates. Experience Details-Freshers,6 months/1 Year of Experience on paper as CCE/CSE. Languages Known- Excellent English with Hindi. (V5) Rounds of Interview--- Initial Screening/ Ops round Interview Mode-(Walkin Interview Only) Notice Period: Immediate Joiners Salary Offered-V4/V5(Fresher 22863 CTC & 17300 Take home), (Exp-25900 CTC & 20600 Take home) Nature of Work-WFO(Mandatory) Days of Work - 6 days working with 1 day rotational week-off Cab transport - No cab facilities Location of Interview--- BTM SS Plaza New Location Shift type-Day Rotational Shift (For Female from 10:00 AM to 8:00 PM any 9 hours of work, For male 10:00 AM to 10:00 PM any 9 hours of work) Work Location---BTM SS Plaza New Location

**Hiring - Customer Support Executive TCI Express** **Company:** TCI Express Ltd. **Location:** Mumbai

As a Customer Care Executive, you will be the first point of contact for our customers, addressing their inquiries and ensuring a positive experience. Your role is crucial in maintaining high levels of customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Quickly and effectively answer questions through phone calls, emails, or chat to assist customers with their needs. - Handle Complaints: Address customer complaints with empathy and professionalism, working towards a satisfactory solution. - Provide Product Information: Share detailed information about our products and services to help customers make informed decisions. - Maintain Customer Records: Accurately document customer interactions and feedback in our database for future reference and quality improvement. - Collaborate with Team Members: Work together with colleagues to ensure efficient service delivery and to suggest improvements in processes. Required Skills and Expectations:A successful candidate will have strong verbal and written communication skills to express ideas clearly. Good problem-solving abilities are essential for resolving customer issues efficiently. You should be friendly and approachable with a genuine desire to help others. Proficiency in basic computer skills and comfort with various communication tools is necessary. Adaptability and a positive attitude will help you thrive in a fast-paced environment. Experience is not mandatory, so we welcome freshers who are eager to learn and grow in the customer service field.

Pick up materials from vendors and deliver them to the office or client sites.Visit banks for company-related work such as depositing/collecting documents, cheque-related work.Must be able to ride a two-wheeler confidently.Valid Driving Licence is mandatory.Good knowledge of local areas and routes.

Job DescriptionWe are looking for a CRM Executive who will be responsible for managing customer relationships, handling customer queries, ensuring timely follow-ups, and maintaining accurate customer records.Key Responsibilities. Manage and update customer information in the CRM system.. Handle customer enquiries, complaints, and requests professionally.. Follow up with customers through calls, emails, and WhatsApp.. Maintain strong relationships with existing and potential customers.. Coordinate with the Sales, Marketing, and Operations teams.. Track leads, customer interactions, follow-ups, and conversions.. Ensure timely resolution of customer issues.. Monitor customer satisfaction and support customer retention.. Prepare daily, weekly, and monthly CRM reports.. Maintain accurate and confidential customer records.Required Skills. Excellent communication and interpersonal skills.. Good customer-handling and follow-up skills.. Basic knowledge of CRM software and MS Office.. Strong organizational and problem-solving abilities.. Ability to work independently and as part of a team.. Customer-focused and positive attitude.Key SkillsCustomer Relationship Management Customer Service Follow-up Communication CRM Software Lead Management Reporting Coordination

Need superstore manager inside apartment,need to manage the stock of items,billing.2 workers will aid in home deliveries and other works.

We are looking for a dedicated Customer Care Associate to join our team in Mohali. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.Key Responsibilities:- Handle Customer Inquiries: Respond to customer questions through phone calls, emails, or chats promptly and courteously to provide assistance and resolve issues.- Provide Product Information: Educate customers about our products and services, ensuring they have all the necessary information to make informed decisions.- Resolve Complaints: Address customer concerns by identifying the problem and finding a suitable solution to enhance customer satisfaction.- Maintain Records: Keep accurate records of customer interactions and feedback to help improve our services and identify trends.- Collaborate with Teams: Work with other departments to ensure seamless service delivery and to escalate issues that require further attention.Required Skills and Expectations:- Communication Skills: You should be able to communicate clearly and effectively with customers, both verbally and in writing.- Problem-Solving Ability: Strong analytical skills are needed to assess customer issues and find appropriate solutions quickly.- Team Player: Willingness to work collaboratively with colleagues to achieve common goals and improve service quality.- Adaptability: Ability to handle different customer personalities and adjust your approach as needed.- Basic Computer Skills: Familiarity with computer systems, including office software and customer relationship management (CRM) tools will be beneficial.We welcome candidates with 0 to 6 years of experience and who have completed at least their 12th grade. If you are passionate about helping others and have a customer-friendly attitude, we look forward to hearing from you.

As an Airport Customer Service Associate, you will play a crucial role in ensuring a positive travel experience for passengers. This position is ideal for those who enjoy working in a dynamic environment and have a passion for helping others.Key Responsibilities:- Greeting Passengers: Welcome travelers in a friendly manner as they arrive at the airport, setting a positive tone for their journey.- Check-in Assistance: Help passengers with their check-in process, including verifying their documents and ensuring they are aware of their flight details.- Baggage Handling: Guide passengers on proper baggage procedures, including checking bags and informing them of weight limits and fees.- Providing Information: Answer questions related to flights, terminal facilities, and airport services, ensuring travelers have the information they need.- Problem Resolution: Address any issues that arise during the travel experience, such as delays or lost luggage, with a calm and solutions-oriented approach.- Safety Compliance: Ensure compliance with safety regulations and procedures by monitoring passenger behavior and maintaining a secure environment.To be successful in this role, you should have excellent communication skills, a customer-focused attitude, and the ability to work under pressure in a fast-paced environment. A strong sense of teamwork and adaptability is essential as you will interact with diverse groups of people. Prior experience is not required, making this a great opportunity for individuals looking to start their career in customer service.

As a Customer Service Associate, you will play a vital role in ensuring customer satisfaction and loyalty. Your primary responsibilities and expectations include:Key Responsibilities:- Assist Customers: Provide prompt and efficient support to customers via phone, email, or in-person, addressing their inquiries and resolving any issues they may have.- Product Knowledge: Gain a deep understanding of the products and services offered to effectively guide customers and offer relevant solutions.- Record Keeping: Maintain accurate records of customer interactions and transactions to track issues and ensure proper follow-up.- Feedback Collection: Gather customer feedback and suggestions to help improve services and enhance the overall customer experience.- Team Collaboration: Work closely with other team members and departments to ensure seamless service delivery and quick resolution of customer issues.Required Skills and Expectations:- Communication Skills: Excellent verbal and written communication skills are essential for clearly understanding and addressing customer needs.- Problem-Solving Abilities: You should be able to think critically and find solutions to customer problems efficiently.- Customer-Focused Attitude: A genuine desire to help others and provide excellent service is crucial in this role.- Adaptability: Be open to learning new skills and adjusting to a fast-paced work environment.- Basic Computer Skills: Familiarity with computer software and data entry is necessary to manage customer information effectively.This position is ideal for recent graduates or individuals seeking to kick-start their careers in customer service, with an opportunity to develop valuable skills in a supportive environment.

We are seeking an Airline Customer Service Executive in Dhanbad, India. This full-time role is ideal for individuals with little to no experience, making it a great opportunity to start a career in the airline industry.Key Responsibilities:1. Customer Assistance: Greet and assist passengers at the airport, answering questions about flights, baggage, and services offered by the airline. You will ensure a welcoming and friendly environment.2. Ticketing and Reservations: Help customers with booking tickets, changing itineraries, and processing cancellations. You will guide them through easy and efficient booking methods.3. Problem Resolution: Address passenger concerns and resolve issues, such as flight delays or lost baggage. You will remain calm and professional, providing solutions quickly.4. Information Dissemination: Provide clear and accurate information about flight schedules, security procedures, and travel requirements. This includes keeping up to date with airline policies and procedures.5. Administrative Support: Perform basic administrative tasks, including data entry and maintaining records. You will help keep operations smooth and organized.Required Skills and Expectations:Candidates must possess strong communication skills and be able to work well under pressure. A positive attitude and a genuine desire to assist others are essential. Basic computer skills are necessary for processing ticketing and reservations. Punctuality and reliability are also crucial for maintaining a high standard of customer service.

-Understanding all product features, specifications, and pricing.-Ability to greet customers warmly, identify needs, and suggest suitable products.-Convincing customers confidently and professionally-Clear and polite speech in local language(s), English, and possibly Hindi.-Understanding customer requirements accurately.-Using point-of-sale software efficiently.-Handling complaints or product exchanges calmly.