Fresher Customer Care Jobs

Position: International Voice Process (Healthcare BPO)Experience:Freshers (Primary Hiring Focus)Candidates with 1-3 years of experience may also applyCTC:3.25 LPANight Shift AllowancePerformance IncentivesJob HighlightsImmediate hiring opportunity5-day work weekAttractive salary and performance incentivesTwo-way cab facilityMedical & Life InsuranceUS Night Shift / Rotational ShiftExcellent career growth in the Healthcare BPO industryWorld-class work environmentEligibility Criteria10+2, Diploma (10+3), or Any GraduateMaximum Age: 28 YearsExcellent communication skillsWilling to work in US Night Shift / Rotational ShiftImmediate joiners preferredPost graduates are not eligiblePlease Note:Freshers are currently being hired only for the International Voice Process.Candidates interested in Non-Voice or Semi-Voice roles are not eligible for this hiring drive.BE/B.Tech and Postgraduate candidates are not eligible.Key ResponsibilitiesProcess healthcare claims as per process guidelines.Deliver quality customer support and ensure customer satisfaction.Meet productivity and quality targets.Adhere to company policies and compliance standards.Maintain excellent attendance and punctuality.Collaborate effectively with team members and supervisors.

Listen to customers' concerns, issues and questionsResolve customers' concerns and answer customers' questions to your best ability Maintain a positive attitude and calmly respond to customers' complaints Attract customers by promoting the product and company positively, answeringquestions andaddressing concerns as they arise Engage with customers through chat platforms in a professional and courteous manner. Respond promptly to customer inquiries, providing accurate and relevant information. Utilize pre-established scripts and guidelines to handle common inquiries andscenarios. Continuously enhance product knowledge and customer service skills through ongoingtraining. Excellent computer skills with good typing speed and toggling between windows. Proficiency in Excel and Google sheet Good Communication Skills Knowledge regarding documents like KYC, Income Proof, Caste certificates Etc Maintaining daily MIS reportsQualifications: You have scored more than 60% in 10th, 12th, Graduation. Knowledge regarding PMAY ISS scheme. Proficiency in Excel and Google sheet Good Communication Skills Knowledge regarding documents like KYC, Income Proof, Caste certificatesetc You are a confident person with a good command over English (Oral as well as written) You believe your basic aptitude is good3 You enjoy solving problems and taking on challenges and finding creative solutions to it. You don't get flustered easily. If you don't know the answer, you'll dig until you find it. You think on your feet. You like learning new things and learning quickly. And most importantly, you believe you want to make a difference in the lives of theinformal sector. If these are true to you, you'd be a good fit at SMHFC.

Full Time (WFO)Process: chat/voice process Profile: Customer Support AssociateLog in hours: 9 hours shift ( 8 hours login and 1 hour break)Shift timings: Rotational shifts Salary: 13k to 15k6 days working with 1 rotational week of*Notes:* Excellent communication skillsRole & Responsibilities. Handling customers. Solving queries

Customer Support Executive:Handle customer calls, queries, and complaints professionally.Provide accurate information and resolve customer issues.Maintain customer records and update details in the system.Coordinate with internal teams when required.Ensure good customer satisfaction and timely follow-up.Good communication skills and basic computer knowledge required.

Customer Support Executive - Inbound Semi-Voice ProcessnnCompany: Palred TechnologiesnLocation: Banjara Hills, Hyderabad - Road No. 12nDesignation: Customer Support ExecutivenProcess: Inbound - Semi-VoicenEmployment Type: Full-TimennJob DescriptionnnWe are looking for enthusiastic and customer-focused Customer Support Executives to join our inbound semi-voice process. The candidate will be responsible for handling customer queries, providing appropriate information, and ensuring a positive customer experience.nnKey Responsibilitiesnn- Handle inbound customer calls and customer queries professionally.n- Provide accurate information and appropriate solutions to customers.n- Handle customer requests through voice and non-voice channels.n- Maintain proper records of customer interactions.n- Escalate complex issues to the concerned team when required.n- Follow company policies, processes, and service standards.n- Ensure a high level of customer satisfaction.nnRequired Skillsnn- Excellent communication skills.n- Fluency in Telugu, Hindi, and English.n- Good listening and problem-solving skills.n- Basic computer knowledge and typing skills.n- Customer-focused attitude.n- Ability to work effectively in a team.nnWork TimingsnnMonday to Friday: 9:00 AM - 6:00 PMnSaturday: Half DaynSunday: Weekly OffnnLocationnnPalred Technologies, Road No. 12, Banjara Hills, Hyderabad

BPO Voice Process - Job DescriptionA BPO Voice Process involves handling customer interactions over the phone and providing professional, timely, and accurate support.Key ResponsibilitiesHandle inbound and/or outbound customer calls.Understand customer queries and provide appropriate solutions.Resolve complaints and service-related issues professionally.Maintain a polite, confident, and customer-friendly communication style.Verify customer information and update records in the system.Follow company policies, call-handling procedures, and quality standards.Document customer interactions accurately.Escalate complex issues to the appropriate team when required.Achieve assigned targets for productivity, quality, and customer satisfaction.Skills RequiredGood verbal communication skills in English.Clear pronunciation and active listening skills.Basic computer knowledge and typing skills.Ability to handle customers calmly and professionally.Problem-solving and multitasking abilities.Willingness to work in rotational shifts, if required.Typical Job ProfilePosition: Customer Support Executive / Voice Process ExecutiveIndustry: BPO / Customer ServiceProcess: Inbound / Outbound Voice ProcessExperience: Freshers and experienced candidates can applyWork: Customer calls, query resolution, complaint handling, and data updating.ContactFor job details and applications: 9043326222

As a Customer Care Executive, you will be the first point of contact for our customers, addressing their inquiries and ensuring a positive experience. Your role is crucial in maintaining high levels of customer satisfaction.Key Responsibilities:- Respond to Customer Inquiries: Quickly and effectively answer questions through phone calls, emails, or chat to assist customers with their needs. - Handle Complaints: Address customer complaints with empathy and professionalism, working towards a satisfactory solution. - Provide Product Information: Share detailed information about our products and services to help customers make informed decisions. - Maintain Customer Records: Accurately document customer interactions and feedback in our database for future reference and quality improvement. - Collaborate with Team Members: Work together with colleagues to ensure efficient service delivery and to suggest improvements in processes. Required Skills and Expectations:A successful candidate will have strong verbal and written communication skills to express ideas clearly. Good problem-solving abilities are essential for resolving customer issues efficiently. You should be friendly and approachable with a genuine desire to help others. Proficiency in basic computer skills and comfort with various communication tools is necessary. Adaptability and a positive attitude will help you thrive in a fast-paced environment. Experience is not mandatory, so we welcome freshers who are eager to learn and grow in the customer service field.

We are seeking a dedicated Customer Care Associate to join our team in Bhopal. This full-time position is ideal for individuals with 0 to 6 years of experience who are committed to providing excellent customer service.Key Responsibilities:- Customer Support: Assist customers by answering inquiries, resolving issues, and providing product information to enhance their experience.- Communication Skills: Use clear and friendly communication to interact with customers, ensuring their concerns are understood and addressed promptly.- Documentation: Accurately document customer conversations and interactions for future reference and quality assurance.- Problem Solving: Identify customer needs and provide appropriate solutions, demonstrating resourcefulness and empathy.Required Skills and Expectations:Candidates must have completed at least the 12th grade and possess strong communication skills in both written and spoken formats. A positive attitude and a willingness to learn are essential, as is the ability to work collaboratively in a team environment. Applicants should be comfortable working from the office and have the capability to handle various customer interactions. Flexibility and patience when managing different customer personalities will be crucial in excelling in this role.

Job Title: Customer Support ExecutiveLocation: Jaipur, RajasthanJob Type: Full-timeExperience: Fresher and Experienced both can applyQualification: 12th Pass / GraduateSalary: Rs. 15,000 - Rs. 25,000 per month plus incentivesJob Description:We are looking for enthusiastic and responsible candidates for the position of Customer Support Executive in Jaipur.Responsibilities:- Handle customer calls and queries- Provide customers with product and service information- Perform basic computer work and data entry- Maintain customer records- Work with the team to complete daily targetsRequirements:- Good communication skills- Basic computer knowledge- Hindi communication required- Freshers are welcome- Positive attitude and willingness to learnBenefits:- Fixed monthly salary- Performance incentives- Training provided- Career growth opportunities- Friendly work environmentApply Now:Interested candidates can apply with their updated resume.

Join our team in Bhubaneswar as an Airline Customer Service Representative. In this role, you will help travelers with their inquiries and ensure a pleasant journey experience.nnKey Responsibilities:nn1. Assist Passengers: Interact with customers to provide information about flight schedules, prices, and services, ensuring they have the support they need during their travels.nn2. Handle Booking Requests: Process ticket bookings and changes while maintaining accurate records in the system, offering a smooth experience for all passengers.nn3. Resolve Issues: Address passenger complaints and concerns promptly and effectively, striving to find solutions that enhance customer satisfaction.nn4. Provide Flight Information: Update customers on any flight changes, delays, or cancellations, keeping them informed and helping to manage their expectations.nn5. Maintain Records: Ensure all customer interactions are logged accurately, providing essential data for future reference and improving service delivery.nnRequired Skills and Expectations:nnCandidates should have a minimum education of 10th pass and ideally possess experience in customer service or a related field, though freshers are welcome to apply. Strong communication skills, both in verbal and written formats, are essential to interact effectively with customers. A friendly and professional attitude is expected, along with the ability to work in a fast-paced environment and handle multiple tasks simultaneously while remaining calm under pressure. Flexibility to work on shifts is also necessary.

As an Executive - Customer Service, you will be responsible for communicatingwith consumers of healthcare andtelecommunication providers in the United States. Depending on the assignedprocess, you may be responsible forassisting customers with their queries, providing information and support,resolving service-related concerns, orcontacting consumers regarding overdue and unpaid bills on behalf of theclient.For collection-based processes, you will communicate with consumers over thephone, understand their paymentsituation, and negotiate and facilitate payment of outstanding balances whileensuring professional and customer-focused experience.Utilize effective verbal communication and customer service skills whilecommunicating with customers to resolve theaccount delinquency.Able to manage difficult customer issues while working in a fast-pacedenvironmentDetermine the reason for delinquency and best course of action to assistconsumers.Engage our consumers with the highest level of respect and dignity.Document all collection efforts for each assigned account in accordance withestablished procedures and compliancepolicies.Communicate professionally and regularly with leadership and peers on statusof accounts, escalations in accordancewith established standards.Ensure all accounts in assigned lists are managed accurately and in a timelymanner.Calls are majorly outbound and over a period moves to a blended(inbound/outbound) environment.Accounts are early/mid/late - stage defaults return payments, first paymentdefaults, and work date follow upassignments.

We are seeking a dedicated Customer Support Executive to join our team in Bangalore. This role is ideal for individuals who are passionate about helping customers and providing exceptional service.nnKey Responsibilities:nn- Assist Customers: You will be the first point of contact for customer inquiries, providing them with accurate information and solutions.n- Handle Complaints: Address customer complaints and issues promptly, ensuring their concerns are resolved to their satisfaction.n- Maintain Records: Keep detailed records of customer interactions and transactions to help improve service quality.n- Support Team Efforts: Collaborate with team members to enhance the overall customer experience and contribute to team goals.nnRequired Skills and Expectations:nnCandidates should possess strong communication skills to articulate information clearly to customers. A problem-solving attitude is crucial for effectively handling inquiries and complaints. Attention to detail is important in maintaining accurate records of customer interactions. We welcome applicants with 0-5 years of experience, including fresh graduates who have completed their 12th grade. A willingness to work full-time from the office is expected, and a commitment to providing outstanding customer service is essential. The ideal candidate should demonstrate empathy, patience, and a proactive approach to resolving customer issues.

Listen to customers concerns, issues and questions Resolve customers concerns and answer customers questions to your best ability Maintain a positive attitude and calmly respond to customers complaints Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise Email communication Fluent in MS Excel Preferred Language Tamil (Must), Hindi, English

Job Description: BPO Voice Process ExecutiveLocation: Coimbatore, Tamil NaduShift: Day ShiftProcess: Inbound / Outbound Voice ProcessJob Description:We are looking for enthusiastic and customer-focused candidates for a BPO Voice Process role in Coimbatore. The candidate will be responsible for communicating with customers over the phone, addressing their queries, providing accurate information, and ensuring customer satisfaction.Responsibilities:Handle inbound and outbound customer calls.Resolve customer queries and provide appropriate solutions.Communicate professionally and maintain good customer relationships.Update customer information in the system.Achieve customer service and quality targets.Requirements:Good communication skills in English.Basic computer knowledge.Freshers and experienced candidates can apply.Willingness to work in a day shift.Good listening and problem-solving skills.Job Location: CoimbatoreWorking Hours: Day Shift

BPO Voice Process - Job DescriptionA BPO voice process involves communicating with customers over the phone to resolve their queries, provide information, and assist with their requests.Key ResponsibilitiesHandle inbound and/or outbound customer calls.Understand customer issues and provide appropriate solutions.Provide information about products, services, orders, or accounts.Handle customer complaints professionally.Maintain accurate customer records after each call.Follow company scripts, policies, and procedures.Meet call quality, productivity, and customer satisfaction targets.Escalate complex issues to the appropriate department.Skills RequiredGood spoken English and communication skills.Clear pronunciation and confidence while speaking.Good listening and problem-solving skills.Basic computer knowledge.Patience and a customer-friendly attitude.Ability to work under pressure and meet targets.

BPO Voice Process - Coimbatore Hiring Ad WE ARE HIRING - BPO VOICE PROCESS Location: Coimbatore, Tamil Nadu Experience: Freshers & Experienced Candidates Job Type: Full-Time Work from OfficeJob DescriptionWe are looking for enthusiastic candidates to join our BPO Voice Process / Customer Support team. The role involves handling inbound and outbound customer calls, understanding customer requirements, resolving queries, and maintaining good customer satisfaction.Key ResponsibilitiesHandle inbound and outbound customer calls.Resolve customer queries professionally.Provide accurate information and solutions.Maintain customer satisfaction and call quality.Update customer/call details in the system.Achieve daily quality and productivity targets.Skills RequiredGood English and Tamil communication skills.Good listening and interpersonal skills.Basic computer knowledge.Customer-friendly attitude.Good problem-solving ability.Willingness to work in rotational shifts, if required.Freshers are welcome.Previous BPO/voice/customer-support experience is an advantage.Eligibility12th / Diploma / Any Degree candidates can apply, depending on the process.Freshers and experienced candidates are welcome. Current Coimbatore listings show both categories being recruited for voice roles. IIndeed+1Candidates with international voice experience may also find opportunities requiring strong English communication and night-shift flexibility. JJob For Freshers+1 SalaryGood English and Tamil communication skills.Good listening and interpersonal skills.Basic computer knowledge.Customer-friendly attitude.Good problem-solving ability.Willingness to work in rotational shifts, if required.Freshers are welcome.Previous BPO/voice/customer-support experience is an advantage.12th / Diploma / Any Degree candidates can apply, depending on the process.Freshers and experienced candidates are welcome. Current Coimbatore listings show both categories being recruited for voice roles.Candidates with international voice experience may also find opportunities requiring strong English communication and night-shift flexibility.15,000 - 28,000 per month + incentives, depending on experience, process and company. Current Coimbatore listings show examples in this rang

Customer Support Executive Handle customer calls, queries, and complaints professionally.Provide accurate information and resolve customer issues.Maintain customer records and update details in the system.Coordinate with internal teams when required.Ensure good customer satisfaction and timely follow-up.Good communication skills and basic computer knowledge required.

We are looking for a dedicated Airline Customer Service Representative to join our team in Purnia, India. This is a full-time position that involves assisting passengers and ensuring a pleasant experience while traveling.nnKey Responsibilities:nn1. Customer Assistance: Help passengers with inquiries about flights, bookings, and other travel-related questions, providing accurate and timely information.nn2. Booking Management: Handle ticket bookings, cancellations, and changes, ensuring all processes are followed correctly and efficiently.nn3. Problem Resolution: Address customer complaints and issues, working actively to find solutions and enhance customer satisfaction.nn4. Documentation: Maintain accurate records of customer interactions, transactions, and any issues that arise for future reference and follow-up.nn5. Team Collaboration: Work closely with colleagues and various departments to ensure smooth operations and exceptional service delivery.nnRequired Skills and Expectations:nnCandidates should have completed at least the 10th grade and possess strong communication skills to interact effectively with customers. A positive attitude and the ability to remain calm under pressure are essential. Since this role involves working directly with passengers, a friendly demeanor and the ability to empathize with others will be highly valued. Additionally, candidates should be flexible in their approach to work, as shift schedules may vary to accommodate peak travel times. No prior experience is necessary, making this an excellent entry-level opportunity in the airline industry.

We are seeking an enthusiastic Airport Supervisor to join our team in Koch Bihar, India. This role is suitable for individuals with minimal experience and a passion for airport operations.Key Responsibilities:- Oversee daily airport operations: You will ensure that all processes run smoothly, including check-ins, departures, and arrivals. Your leadership will help maintain efficiency and safety.- Coordinate with staff: You will supervise the airport team, ensuring that everyone understands their roles and responsibilities. Clear communication is essential to keep operations running flawlessly.- Customer service support: You will assist passengers with inquiries and issues, ensuring a positive experience for everyone. Your friendly demeanor will help resolve any concerns that may arise.- Monitor compliance with safety regulations: You will ensure that all airport activities meet safety protocols and regulatory standards. This includes conducting regular inspections and responding promptly to any safety issues.Required Skills and Expectations:Candidates should have completed at least the 10th grade. While prior experience is not mandatory, a proactive attitude and eagerness to learn are essential. Strong communication skills are necessary for effective interaction with team members and passengers. The ideal candidate will be punctual, organized, and capable of handling stress in a busy environment. A willingness to work full time from the office is essential. If you are passionate about contributing to a vibrant airport setting, we encourage you to apply.

We are looking for an enthusiastic Airport Information Desk Executive to provide exceptional customer service at our Patna airport location. This role requires a friendly and proactive individual to assist travelers and ensure a smooth airport experience.Key Responsibilities:1. Customer Assistance: Greet and assist passengers with their inquiries, providing accurate information regarding flight schedules, boarding gates, and airport facilities.2. Problem Solving: Address and resolve passenger concerns or complaints promptly, ensuring a positive experience for all travelers.3. Information Dissemination: Maintain up-to-date knowledge of airline services, safety protocols, and airport regulations to provide reliable information.4. Communication: Coordinate with airline staff and other airport services to relay important updates and help passengers navigate through the airport.5. Documentation: Keep records of visitor queries and feedback to improve services and report any recurring issues to management.Required Skills and Expectations:Candidates should possess effective communication skills and the ability to interact confidently with a diverse range of travelers. A positive attitude and strong problem-solving abilities are essential for addressing passenger needs efficiently. Since this role requires working in a fast-paced environment, candidates should remain calm under pressure and show a willingness to learn. Being a 12th pass is the minimum educational requirement, and prior customer service experience is a plus but not mandatory.