Fresher Customer Care Jobs

Customer Support Executive Education: HSC is a must with excellent communication skills. English speaking and writing skills are a must.Location: WONDRx HQ (Vikhroli, Mumbai) - 100% Work from Office. The RoleYou are the voice and the frontline of WONDRx. We are revolutionizing how doctors and patients connect by digitizing prescriptions.

We are looking for a dedicated Team Leader in Customer Support to oversee our support team in Mumbai. This role requires effective leadership skills and a passion for helping customers. **Key Responsibilities:**- **Lead the Team**: Provide guidance and support to customer support representatives, ensuring they meet performance targets and deliver high-quality service.- **Train and Develop Staff**: Conduct training sessions for new team members and ongoing training for existing staff, helping them improve their skills and knowledge.- **Manage Customer Inquiries**: Handle complex customer issues and escalations, ensuring timely and effective resolutions to maintain customer satisfaction.- **Monitor Performance**: Track team performance metrics, such as response times and resolution rates, to identify areas for improvement and celebrate successes.- **Foster a Positive Environment**: Create a supportive and motivating atmosphere for the team, encouraging collaboration and open communication.**Required Skills and Expectations:**- **Strong Communication Skills**: You should be able to communicate clearly and effectively, both verbally and in writing, with team members and customers.- **Problem-Solving Ability**: An ability to think critically and find solutions to customer issues quickly and effectively is essential.- **Leadership Experience**: Previous experience in a leadership role within customer support is a plus, even if its informal leadership.- **Customer-Centric Attitude**: A genuine passion for providing excellent customer service and a desire to exceed customer expectations are crucial.- **Team Player**: You should work well with others, support your colleagues, and contribute to the team's overall success.

Role Overview & RequirementsRole Overview & RequirementsRole: Customer Support Associate (International Voice)Process: Inbound Customer ServiceShift Timings: Rotational Night ShiftsEducation: Graduate OR HSC (12th Pass) qualified What We Are Looking ForCommunication: Exceptional verbal and written English communication skills.Skills: Strong active listening, empathy, and problem-solving abilities to handle international customer queries effectively.Flexibility: Comfortable working in a 24/7 environment with dedicated night shifts.Location: Airoli_ Mindspace

We are seeking a dedicated Customer Care Executive in Mumbai. This full-time position is suitable for freshers who have completed their 12th grade education. Ideal candidates are male and will work from our office to assist our customers effectively.Key Responsibilities:1. **Responding to Customer Inquiries:** You will handle customer queries via phone, email, or chat, ensuring prompt and accurate responses to all questions concerning our products and services.2. **Resolving Issues:** Your role will involve identifying customer problems and providing effective solutions, ensuring customer satisfaction and loyalty.3. **Maintaining Records:** You will document customer interactions and transactions in our database, allowing for better follow-up and service continuity.4. **Providing Feedback:** You will gather customer feedback and share it with your team to help improve service quality and customer experience.Required Skills and Expectations:Candidates must possess strong communication skills, both verbal and written, to convey information clearly. A friendly and patient attitude is essential in dealing with customers. Basic computer skills, including familiarity with office software, are necessary to manage inquiries efficiently. Furthermore, an ability to work cooperatively in a team environment and under pressure is critical to meet customer needs. Candidates should be punctual, responsible, and eager to learn and grow within the role.

We are looking for a Customer Support Specialist to join our team. This role is suitable for fresh graduates who are eager to assist customers and provide excellent service. The position is full-time and is based in Delhi, allowing you to work from home.**Key Responsibilities:**- **Responding to Customer Inquiries:** You will handle customer questions and concerns through various communication channels, ensuring clear and polite communication.- **Troubleshooting Issues:** You will help identify and solve problems customers encounter with our products or services, providing effective solutions to enhance their experience.- **Maintaining Customer Records:** You will keep accurate records of customer interactions and transactions, which helps in tracking service requests and feedback.- **Providing Product Information:** You will explain product features and services to customers, helping them make informed decisions and improving customer satisfaction.- **Following Up with Customers:** After resolving issues, you will follow up with customers to ensure their problems are fully resolved and they are satisfied with the service provided.**Required Skills and Expectations:**- Strong communication skills in English are necessary for clear interactions with customers.- A willingness to learn and adapt to new tools and technologies to assist customers effectively.- Basic computer skills to navigate customer support software and maintain accurate records.- Good problem-solving abilities, showing a proactive approach to resolving customer issues.- A friendly and patient attitude is essential, as you will be dealing with various customer situations.

We are looking for a dedicated Customer Care Associate to join our team in Turbhe Midc. In this role, you will be the main point of contact for our customers, helping them with inquiries and ensuring they have a positive experience with our services.**Key Responsibilities:**- **Responding to Customer Queries:** Address customer questions via phone, email, or chat, providing clear and accurate information to resolve issues efficiently.- **Managing Customer Accounts:** Assist customers with account-related inquiries, such as updates, changes, and troubleshooting, ensuring their accounts are managed effectively.- **Providing Product Information:** Educate customers about our products and services, helping them make informed decisions and enhancing their overall experience.- **Handling Complaints:** Listen to customer concerns, empathize with their situations, and work towards finding satisfactory solutions to any issues they may face.- **Maintaining Records:** Keep accurate and detailed records of customer interactions and feedback, contributing to database updates for better service delivery.**Required Skills and Expectations:**- Strong communication skills are essential for interacting effectively with customers and colleagues.- A proactive attitude and willingness to help are important to ensure customer satisfaction.- Basic computer skills are necessary to navigate systems and record information accurately.- Problem-solving abilities will help in addressing customer concerns swiftly.- A team player mindset is valued as you will collaborate with colleagues to enhance customer service.Candidates with 0 to 3 years of experience are welcome to apply. This is a full-time position based in the office.

Shift: Rotational Shifts (24/7 Environment)Eligibility : Fresher and Experience both would worksGood Communication - B2 levelMode of interview : 1st telephonic round with HR, 2nd operation round - Virtual, 3rd round F2F.

We are looking for a Customer Service Associate in Thane West to join our team. This position is open to candidates with 0 to 5 years of experience, and a minimum educational qualification of 12th pass is required. You will be working in an office environment on a full-time basis.**Key Responsibilities:**- **Assist Customers:** Help customers with their inquiries and complaints, ensuring all interactions are polite and helpful.- **Provide Information:** Clearly explain services and products to customers, answering any questions they may have.- **Resolve Issues:** Investigate customer issues thoroughly and offer effective solutions to ensure customer satisfaction.- **Maintain Records:** Keep accurate records of customer interactions and transactions in our system for future reference.- **Collaborate with Team:** Work closely with colleagues and other departments to ensure smooth service delivery and problem resolution.**Required Skills and Expectations:**- Strong communication skills are essential for effectively engaging with customers and resolving their issues.- A positive attitude and a willingness to help customers is crucial for this role.- Basic computer skills are necessary to manage customer records and use software applications.- Ability to work under pressure and handle multiple tasks simultaneously while maintaining professionalism.- A team-oriented mindset is important as collaboration with coworkers will be part of your daily duties. This role is ideal for someone looking to start or advance their career in customer service within a supportive team environment.

We are looking for a motivated and friendly Customer Support Executive to join our team in Cambodia. This role involves assisting customers with their inquiries and ensuring a high level of customer satisfaction.**Key Responsibilities:**- **Respond to customer inquiries:** You will answer questions and provide information to customers via phone, email, or in-person, ensuring clarity and accuracy.- **Resolve customer issues:** Handling complaints or concerns promptly and effectively, you will work to find solutions that satisfy the customer.- **Maintain records:** You will document customer interactions and services provided, helping to track issues and solutions for future reference.- **Collaborate with team members:** Working closely with other departments, you will ensure seamless communication and service delivery for our customers.- **Provide product information:** You will familiarize yourself with the companys products and services to assist customers in understanding their options.**Required Skills and Expectations:**We are seeking candidates with strong communication skills, especially in speaking and listening, to effectively help customers. A basic understanding of customer service principles is beneficial. You should have a positive attitude and be patient when dealing with difficult situations. Attention to detail is crucial, as you will need to accurately document customer interactions. A willingness to learn and adapt is essential, given that this role may involve various tasks. Candidates must have completed at least 12th grade and should be comfortable working in an office environment.

Company: Radical Minds TechnologiesJob Role: Customer Support Executive - Semi Voice ProcessWork Location: Multiple locations across BangaloreEligibilityFreshers are welcome to apply (Versant Level 5 skills preferred)Experienced candidates with prior customer support/chat process experience are preferredRequired SkillsExcellent communication skills in English and Hindi (mandatory)Proficiency in at least one South Indian language (Tamil, Telugu, Kannada, or Malayalam)Good customer handling and problem-solving abilitiesCompensationCTC: 18,000 - 23,000 per monthFinal salary will be determined based on interview performance and experienceShift DetailsRotational shiftsNo night shiftsAdditional InformationCandidates will be assessed during the interview process and may be assigned to any of the multiple customer support processes available with the client based on their skills and performance.Interested candidates can share their updated resume for further processing.

As a Customer Care Executive, you will play a vital role in ensuring customer satisfaction and maintaining a positive image for our company. Your main responsibilities will include:- **Handling Customer Inquiries**: Respond to customer questions via phone, email, or chat, providing accurate information and support to resolve issues effectively.- **Maintaining Customer Records**: Update and manage customer records in our database to ensure all information is accurate and up-to-date.- **Providing Product Information**: Assist customers with product details, guiding them through features and benefits to help them make informed decisions.- **Resolving Complaints**: Address and resolve customer complaints or concerns in a professional manner, ensuring a swift and effective resolution to maintain customer loyalty.- **Collaborating with Team Members**: Work closely with other team members to improve processes and enhance the overall customer experience.To succeed in this role, you should possess the following skills and expectations:- **Strong Communication Skills**: You should be able to communicate clearly and effectively, both verbally and in writing, to convey information and assist customers.- **Customer-Oriented Attitude**: A genuine passion for helping customers and a desire to provide excellent service is essential.- **Basic Computer Skills**: Familiarity with computer systems and office software is necessary for managing customer information and records.- **Ability to Work Under Pressure**: You should be able to handle multiple tasks efficiently and remain calm during busy situations.- **Positive Attitude**: A friendly, positive demeanor will help you connect with customers and enhance their experience.

Airport Operations Executive - KolkataLocation: Kolkata, West BengalJob Type: Full-TimeDepartment: Airport Customer ServiceJob DescriptionWe are seeking enthusiastic, customer-focused, and professional individuals to join our team as Airport Customer Service Associates. The role involves assisting passengers throughout their airport journey, ensuring a smooth travel experience, and maintaining high standards of customer service.Key ResponsibilitiesWelcome and assist passengers at the airport terminal.Provide information regarding flights, boarding gates, and airport facilities.Support check-in and boarding procedures.Verify passenger travel documents when required.Handle customer inquiries and resolve concerns professionally.Assist passengers with baggage-related queries.Provide special assistance to elderly passengers, families, and travelers with special needs.Coordinate with airline and airport teams to ensure efficient passenger service.Maintain compliance with airport safety, security, and customer service standards.Eligibility CriteriaMinimum Qualification: Higher Secondary (10+2) Pass.Graduates are encouraged to apply.Good communication skills in English and Hindi.Basic computer knowledge.Strong interpersonal and customer service skills.Ability to work in rotational shifts.Gender Male & Female Candidates Can ApplySalary Package Annual Salary: 2.75 Lakh - 3.75 Lakh Per Annum(Based on qualifications, skills, interview performance, and experience)Required SkillsExcellent communication skillsCustomer service orientationPositive attitude and professional appearanceTeamwork and coordinationProblem-solving abilityTime management skillsCareer GrowthCustomer Service Associate Senior Customer Service Associate Passenger Service Executive Airport Operations Executive Airport Duty ManagerJoin the aviation industry and help create a seamless and memorable travel experience for passengers while building a rewarding career in airport operations and customer service.

Hum apne expand hote business ke liye energetic aur hardworking candidates ki talash mein hain jo hamari team ke saath milkar kaam kar sakein aur grow karein.

We are seeking a Ground Staff Supervisor in Kolkata, India, to oversee daily operations and ensure smooth functioning at our facility. This entry-level role requires a commitment to teamwork and effective communication.Key Responsibilities:1. **Team Coordination**: Supervise and coordinate ground staff activities to maintain efficiency. Ensure all team members understand their tasks and work together smoothly.2. **Training and Support**: Provide new staff with training on procedures and safety protocols. Offer guidance to improve their performance and ensure adherence to company standards.3. **Monitoring Operations**: Observe daily operations to identify areas for improvement. Ensure that the work environment remains organized, clean, and compliant with safety regulations.4. **Customer Service**: Address customer inquiries and resolve any issues. Maintain a welcoming atmosphere to ensure a positive experience for all visitors.5. **Reporting**: Keep accurate records of daily activities, staff performance, and any incidents that occur. Report these findings to management regularly.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills to effectively interact with staff and customers. A high level of organization is needed to manage tasks and ensure operational efficiency. Familiarity with basic safety protocols is essential. A positive attitude and a strong work ethic are expected to foster a cooperative team environment. Prior experience is not required, making this an excellent opportunity for freshers looking to start their careers in a supportive role.

We are looking for dedicated Back Office Staff to support our operations in Thane West. This role is ideal for individuals with 0 to 3 years of experience who have completed at least their 12th grade. The position requires working in the office in a full-time capacity.Key Responsibilities:- Data Entry: Accurately input and update information in databases and systems, ensuring data integrity and confidentiality.- Documentation Management: Organize and maintain physical and digital files, ensuring easy access and retrieval of important documents.- Customer Support: Assist in responding to customer inquiries and requests via email or phone, providing friendly and helpful service.- Reporting: Prepare regular reports on various business activities as directed, highlighting important information for management review.- Inventory Management: Help with tracking stock levels and assisting in ordering supplies to ensure smooth operations.Required Skills and Expectations:Ideal candidates should be detail-oriented, ensuring accuracy in all tasks. Good communication skills are essential for interacting with colleagues and customers effectively. Proficiency in basic computer applications, particularly MS Office, is expected. A positive attitude and willingness to learn new skills are important. You should also be a team player who can collaborate well with others while being able to work independently when required. Regular attendance and punctuality are crucial for maintaining workflow and meeting deadlines.

As an Airline Customer Service Representative, you will play a vital role in ensuring a pleasant travel experience for our customers. Your primary responsibilities will include:- **Greeting Passengers**: Welcome travelers at the airport, providing a friendly atmosphere as they arrive.- **Assisting with Check-in**: Help passengers check in for their flights, ensuring all necessary documentation is in order.- **Handling Inquiries**: Answer questions related to flight schedules, baggage policies, and ticketing procedures, ensuring passengers receive the information they need.- **Resolving Issues**: Address any problems or concerns related to flight disruptions, lost baggage, or service complaints in a calm and efficient manner.- **Coordinating with Team Members**: Work collaboratively with other airline staff to ensure smooth operations and a seamless travel experience for customers.The ideal candidate will possess strong communication skills, allowing them to effectively assist and inform passengers. You should have a positive attitude and be able to handle stressful situations with ease. Attention to detail is essential to ensure accurate handling of passenger information and workloads. Must be comfortable working in a fast-paced environment and be a team player, as cooperation with colleagues is crucial for success in this role. A passion for customer service and a willingness to learn is key, especially for those with little or no prior experience in the aviation industry.

As an Airport Executive, you will play a vital role in ensuring smooth airport operations and providing excellent customer service to travelers. The position is based in Patna and is open to candidates with little to no experience.**Key Responsibilities:**- **Customer Assistance:** Assist passengers with check-in, boarding, and addressing inquiries to ensure a pleasant travel experience.- **Ticketing and Reservation:** Manage ticketing processes and reservations efficiently while maintaining accurate records to support operations.- **Baggage Handling:** Facilitate the safe loading and unloading of baggage, ensuring that all items reach their destination promptly.- **Safety Procedures:** Adhere to safety guidelines and protocols to ensure a secure environment for passengers and staff.- **Communication Coordination:** Liaise effectively between passengers, airline staff, and other stakeholders to resolve any issues that may arise.**Required Skills and Expectations:**Candidates should have completed at least the 10th grade and possess a strong desire to learn in a dynamic environment. Good communication and interpersonal skills are essential, as you'll be interacting with diverse populations. Attention to detail is important for managing ticketing and baggage accurately. Candidates should be able to work flexible hours and be comfortable in a fast-paced setting. A positive attitude and a commitment to customer satisfaction are key for success in this role.

We are seeking a dedicated Airport Ramp Executive to join our team in Rishikesh. This entry-level role is ideal for individuals looking to start their career in the aviation industry.Key Responsibilities:1. **Baggage Handling**: You will be responsible for loading and unloading luggage and cargo from aircraft. Ensuring that all items are handled safely and efficiently is crucial to the job.2. **Aircraft Marshalling**: You will guide aircraft during taxiing, takeoff, and landing while ensuring all safety protocols are followed. Clear communication with pilots and ground staff is essential in this role.3. **Ground Support**: You will assist in providing essential services to aircraft on the ground, such as refueling and maintenance checks. This support is vital to ensure aircraft are ready for departure on time.4. **Safety Compliance**: You will be expected to follow all safety rules and regulations while on duty. This includes wearing appropriate safety gear and reporting any unsafe conditions immediately.Required Skills and Expectations:Candidates must have at least completed their 10th grade. Strong communication skills and the ability to work in a team environment are essential. A proactive attitude and the willingness to take on physical tasks are important for success in this position. Flexibility in working hours, including nights, weekends, and holidays, is expected. Your commitment to safety and efficiency will play a key role in maintaining airport operations.

We are looking for a dedicated and friendly Customer Support Executive to join our team. This is a part-time position that allows you to work from home. Freshers are encouraged to apply, making this a great opportunity for those starting their careers.**Key Responsibilities:**- **Responding to Customer Inquiries:** Handle customer questions and concerns via phone, email, or chat, ensuring prompt and friendly responses.- **Providing Product Information:** Explain our products and services to customers, helping them understand features and benefits to enhance their experience.- **Managing Customer Accounts:** Assist customers with managing their accounts, including updates and changes, ensuring their information is accurate and secure.- **Resolving Issues:** Address any problems or complaints that customers may have. Work towards a quick and effective solution to ensure customer satisfaction.- **Documenting Interactions:** Keep detailed records of customer interactions and transactions in our system for future reference and to help improve services.**Required Skills and Expectations:**Candidates should have a positive attitude and excellent communication skills, both written and verbal. Attention to detail is important, as you will need to manage customer accounts accurately. The ability to multitask and manage time effectively is essential in a fast-paced environment. Since this role is for females only, we expect candidates to demonstrate a professional demeanor and good teamwork skills, even while working independently from home. A pass in the 10th grade is required.

We are looking for a dedicated Customer Support Executive to join our team. This is a part-time remote work position, ideal for freshers who have completed their 12th grade. **Key Responsibilities:**- **Respond to Customer Inquiries:** You will handle questions from customers via phone, email, or chat, providing clear and helpful answers to ensure a positive experience.- **Assist with Order Processing:** You will guide customers through placing orders and help resolve any issues related to payments or shipping.- **Resolve Customer Complaints:** You will listen to customer concerns and provide solutions or escalate issues to ensure their satisfaction.- **Maintain Customer Records:** You will update customer information and interaction records in our system, ensuring all data is accurate and up-to-date.- **Provide Product Information:** You will offer detailed information about our products and services to help customers make informed choices.**Required Skills and Expectations:**- Excellent communication skills are essential, as you will interact with customers both verbally and in writing.- A friendly and patient demeanor, which helps in building rapport with customers and addressing their needs effectively.- Basic computer skills, including familiarity with MS Office and internet usage, are necessary for navigating systems and maintaining records.- Strong problem-solving skills that enable you to think quickly and offer solutions when challenges arise.- A commitment to teamwork and collaboration, while also being self-motivated to work independently from home.

As an Air Traffic Controller in Kolkata, India, you will be responsible for ensuring the safety and efficiency of aircraft movements in the airspace and at airports. This is a full-time position ideal for those with a passion for aviation and a keen eye for detail.Key Responsibilities:- **Aircraft Coordination**: You will monitor and direct the movement of aircraft on the ground and in the air, ensuring safe distances between planes at all times.- **Communication**: You will communicate clearly with pilots and other air traffic controllers using radio or visual signals, providing crucial information about weather conditions, runway status, and potential hazards.- **Decision Making**: Quickly assess situations and make informed decisions to resolve any conflicts or emergencies that may arise during operations.- **Reports and Documentation**: You will maintain accurate records of flight activities, including departure and arrival times, to support safety and regulatory compliance.Required Skills and Expectations:Candidates should possess strong communication skills to convey important information clearly and effectively. Attention to detail is essential for monitoring aircraft movements accurately. The ability to work under pressure and make quick decisions is crucial for ensuring flight safety. A basic understanding of aviation operations and the ability to work collaboratively with a team is also important. Prior experience is not necessary, but a genuine interest in air traffic management is preferred.

We are searching for an enthusiastic Airline Customer Service Representative to join our team in Bhubaneswar, India. This entry-level position is perfect for those looking to start their career in the airline industry and will involve assisting customers with their travel needs.Key Responsibilities:1. Customer Assistance: Greet customers at the airport or over the phone, helping them with inquiries, ticket bookings, and travel information.2. Problem Resolution: Address customer complaints and concerns promptly, ensuring a positive travel experience and maintaining customer satisfaction.3. Ticketing and Check-In: Process ticket purchases and assist passengers during check-in, making sure all procedures are followed accurately to avoid delays.4. Flight Information: Provide passengers with up-to-date information about flight schedules, delays, and gate changes, ensuring they are informed throughout their journey.5. Coordination with Staff: Work closely with other team members and departments to ensure smooth operations and effective communication for passenger needs.Required Skills and Expectations:Candidates should have a high school education (10th pass) and be eager to learn. Strong communication skills are essential, as you will interact with diverse customers daily. A friendly demeanor and the ability to stay calm under pressure are important for resolving issues effectively. Basic computer skills are needed for ticketing and logging customer interactions. Flexibility to work varied shifts is expected, as the airline operates around the clock.

We are looking for a dedicated Airline Customer Service Executive to join our team in Ranchi. In this role, you will be the first point of contact for our customers, providing assistance and ensuring a positive travel experience.**Key Responsibilities:**- **Customer Assistance:** Respond to customer inquiries over phone and email, helping them with flight bookings, cancellations, and changes to their travel plans.- **Problem Resolution:** Address and resolve customer complaints efficiently, ensuring their concerns are handled with care and professionalism.- **Flight Information:** Provide up-to-date information about flight schedules, delays, and airport services, ensuring customers feel informed and supported.- **Check-In Support:** Assist passengers during the check-in process, guiding them through the necessary steps and ensuring a smooth experience.- **Documentation Management:** Handle and organize customer documentation related to travel, including tickets and boarding passes, while maintaining confidentiality.- **Team Collaboration:** Work closely with other departments to ensure seamless service delivery and enhance the overall customer experience.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with customers and resolving issues effectively.- **Customer-Oriented Approach:** A genuine passion for helping customers and a commitment to providing excellent service is crucial.- **Problem-Solving Ability:** You should be able to think quickly on your feet and find solutions to customer challenges.- **Attention to Detail:** Accuracy in handling customer documentation and information is important in this role.- **Team Player:** Ability to work well within a team and contribute to a positive working environment.- **Adaptability:** Willingness to learn and adapt to new processes, as well as handle a fast-paced work environment.

** Zomato Voice Process Hiring**We are currently hiring for the **Zomato Voice Process**. This is a Hindi voice support role where candidates will handle customer calls, resolve queries, and provide assistance to customers in a professional manner. Both freshers and experienced candidates are welcome to apply.** Job Details:*** Position: Voice Process Executive* Process: Hindi Voice Process