Customer Retention Job Vacancies in Vesu

Job Title: Customer Relationship Executive [CRE]Location: 301-305 DHRIJASONS RICHMOND PLAZA 3RD FLOOR B/S SWASTIK MILESTONE VESU , SURAT.Employment Type: Full-TimeJob Summary:We are looking for an enthusiastic and result-oriented Customer Relationship Executive (CRE) to manage inbound and outbound customer calls and follow up on leads. This role offers performance-based incentives, rewarding individuals who consistently achieve and exceed targets.Key Responsibilities :Lead Calling & Talent Coordination: Make outbound calls to artists, models, and new talent based on agency requirements. Follow up with artists for auditions, availability, and document submissions. Call and coordinate with clients (production houses, brands,agencies) for casting briefs and requirements. Maintain updated records of artists, leads, and casting inquiries.Client & Artist Relationship Management: Build and maintain strong relationships with clients and talents. Address inquiries, resolve queries, and ensure smooth coordination between artists and clients. Share casting updates, audition schedules, and feedback promptly.Incentive-driven Sales Support: Work towards achieving monthly calling and conversion targets. Earn incentives bases on walk in customer on weekly and monthly basisReporting & Data Handling: Maintain accurate and updated databases of clients, leads, and artist profiles. Prepare daily and weekly reports of calls made, leads generated, and closures achieved.Qualifications: Minimum HSC (12th pass) or Graduate in any stream. 6 months to 2 years in telecalling, customer service, client coordination, or casting-related roles preferred. Freshers with excellent communication skills and interest in the media/entertainment industry can apply.Skills Required: Excellent verbal and written communication in Hindi, English, and local language (if applicable). Strong interpersonal skills with a friendly and approachable attitude. Ability to manage pressure, targets, and multi-task effectively. Basic computer skills and knowledge of MS Excel, WhatsApp, and email handling.

Job Title: Customer Relationship Executive [CRE]Location: 301-305 DHRIJASONS RICHMOND PLAZA 3RD FLOOR B/S SWASTIKMILESTONE VESU , SURAT.Employment Type: Full-TimeJob Summary:We are looking for an enthusiastic and result-oriented Customer Relationship Executive(CRE) to manage inbound and outbound customer calls and follow up on leads. This roleoffers performance-based incentives, rewarding individuals who consistently achieve andexceed targets.Key Responsibilities :Lead Calling & Talent Coordination: Make outbound calls to artists, models, and new talent based on agencyrequirements. Follow up with artists for auditions, availability, and document submissions. Call and coordinate with clients (production houses, brands,agencies) for castingbriefs and requirements. Maintain updated records of artists, leads, and casting inquiries.Client & Artist Relationship Management: Build and maintain strong relationships with clients and talents. Address inquiries, resolve queries, and ensure smooth coordination between artistsand clients. Share casting updates, audition schedules, and feedback promptly.Incentive-driven Sales Support: Work towards achieving monthly calling and conversion targets. Earn incentives bases on walk in customer on weekly and monthly basisReporting & Data Handling: Maintain accurate and updated databases of clients, leads, and artist profiles. Prepare daily and weekly reports of calls made, leads generated, and closuresachieved.Qualifications: Minimum HSC (12th pass) or Graduate in any stream. 6 months to 2 years in telecalling, customer service, client coordination, orcasting-related roles preferred. Freshers with excellent communication skills and interest in the media/entertainmentindustry can apply.Skills Required: Excellent verbal and written communication in Hindi, English, and local language (ifapplicable). Strong interpersonal skills with a friendly and approachable attitude. Ability to manage pressure, targets, and multi-task effectively. Basic computer skills and knowledge of MS Excel, WhatsApp, and email handling

Responsibilities :Serves customers by providing product and service information and resolving product and service problems.Attracts potential customers by answering product and service questions and suggesting information about other products and services.Resolve customer complaints via phone, email, mail. (English Only).Greet customers warmly and ascertain the problem or reason for calling.Knowledge about Software like (CRM database, Aircall) Or else.Maintains financial accounts by processing customer adjustments.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.Required Skills :Customer service.Product knowledge.Quality focus.Problem-solving.Documentation skills.Phone skills.Listening.Resolving conflict.Analyzing information.Multi-tasking.