Customer Relationship Executive (Freshers) Surat

Job Title: Customer Relationship Executive [CRE]

Location: 301-305 DHRIJASONS RICHMOND PLAZA 3RD FLOOR B/S SWASTIK MILESTONE VESU , SURAT.

Employment Type: Full-Time

Job Summary:

We are looking for an enthusiastic and result-oriented Customer Relationship Executive (CRE) to manage inbound and outbound customer calls and follow up on leads. This role offers performance-based incentives, rewarding individuals who consistently achieve and exceed targets.

Key Responsibilities :

Lead Calling & Talent Coordination:

— Make outbound calls to artists, models, and new talent based on agency requirements.

— Follow up with artists for auditions, availability, and document submissions.

— Call and coordinate with clients (production houses, brands,agencies) for casting briefs and requirements.

— Maintain updated records of artists, leads, and casting inquiries.

Client & Artist Relationship Management:

— Build and maintain strong relationships with clients and talents.

— Address inquiries, resolve queries, and ensure smooth coordination between artists and clients.

— Share casting updates, audition schedules, and feedback promptly.

Incentive-driven Sales Support:

— Work towards achieving monthly calling and conversion targets.

— Earn incentives bases on walk in customer on weekly and monthly basis

Reporting & Data Handling:

— Maintain accurate and updated databases of clients, leads, and artist profiles.

— Prepare daily and weekly reports of calls made, leads generated, and closures achieved.

Qualifications:

— Minimum HSC (12th pass) or Graduate in any stream.

— 6 months to 2 years in telecalling, customer service, client coordination, or casting-related roles preferred.

— Freshers with excellent communication skills and interest in the media/entertainment industry can apply.

Skills Required:

— Excellent verbal and written communication in Hindi, English, and local language (if applicable).

— Strong interpersonal skills with a friendly and approachable attitude.

— Ability to manage pressure, targets, and multi-task effectively.

— Basic computer skills and knowledge of MS Excel, WhatsApp, and email handling.

• Experience

  0 - 2 Years

• No. of Openings

  15

• Education

  Graduate (B.B.A, B.Com)

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  301-305 DHIRAJ SONS RICHMOND PLAZA 3RD FLOOR B/S SWASTIK MILESTONE VESU SURAT