Customer Retention Fresher Jobs in Vashi

- Address and resolve customer queries while ensuring top-notch quality service.- Provide product insights and influence customers to retain or purchase insurance plans.- Master multiple processes and document transactions seamlessly.- Be the hero who can calmly assist even the most irate customers!

1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call2. Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs3. Understanding multiple products and processes 4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information