Customer Relationship Manager 12th Pass Jobs in Pune

As a Passenger Service Executive in Pune, you will be the first point of contact for passengers, ensuring a smooth and pleasant travel experience. This role is ideal for individuals looking to start their career in the travel and customer service industry.Key Responsibilities:1. Customer Interaction: Engage with passengers in a friendly manner, addressing their queries and providing necessary travel information to enhance their experience.2. Check-In Assistance: Support passengers during the check-in process, ensuring that all procedures are followed smoothly and efficiently.3. Issue Resolution: Handle any issues that may arise, such as booking changes or complaints, and work towards providing satisfactory solutions in a timely manner.4. Documentation: Ensure that all necessary travel documents are collected and verified, maintaining accuracy to comply with travel regulations.5. Collaboration: Work closely with other airport staff, including security and ground services, to ensure seamless travel operations and passenger safety.Required Skills and Expectations:Candidates should possess strong communication skills and a customer-oriented mindset, with the ability to handle stressful situations gracefully. A high school diploma is required, and prior experience in customer service is a plus but not necessary. Ideal candidates should be punctual, detail-oriented, and able to work in a fast-paced environment. A positive attitude and team spirit are essential for success in this role.

An Air Ticketing Executive is responsible for handling flight reservations, ticket issuance, cancellations, and customer support. The role involves working with airline reservation systems, coordinating with clients, and ensuring smooth travel arrangements while delivering excellent customer service. Key Responsibilities:Handle domestic and international flight bookingsIssue, reissue, and cancel air ticketsManage reservation systems like Amadeus GDS, Galileo GDS, or Sabre GDSProvide customers with flight schedules, fares, and travel informationAssist with visa, travel insurance, and itinerary planningHandle customer queries via phone, email, or in personCoordinate with airlines for seat availability and special requestsProcess refunds and handle ticket amendmentsMaintain booking records and documentationEnsure compliance with airline policies and regulationsAchieve sales targets (if applicable in travel agencies) Qualifications:Minimum: 12th Pass or GraduateDiploma or certification in Travel & Tourism / Aviation (preferred) Experience:Freshers can apply1-3 years experience preferred in ticketing or travel industry Skills Required:Knowledge of airline reservation systems (GDS)Good communication and interpersonal skillsBasic computer knowledge (MS Office, email handling)Attention to detail and accuracyProblem-solving and customer handling skillsAbility to work under pressure and meet deadlines Technical Skills:Ticketing software proficiency (Amadeus, Galileo, Sabre)Fare calculation and itinerary planningUnderstanding of airline codes and terminology Working Conditions:Rotational shifts (including weekends & holidays)Office-based or airport-based roleFast-paced work environment Salary Range (India):Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 70,000+ per month

Join our team as a Delivery Executive in Sadashiv Peth, Pune. This entry-level position is perfect for individuals who enjoy being on the move and providing excellent customer service.Key Responsibilities:- Package Delivery: You will pick up and deliver packages to customers in a timely and efficient manner, ensuring that all items are handled with care.- Route Planning: You are expected to plan your daily route effectively to maximize efficiency and minimize delays.- Customer Interaction: Engage positively with customers during deliveries, providing a friendly experience and addressing any questions they may have.- Record Keeping: Maintain accurate records of deliveries, including package receipts and any customer interactions, to ensure smooth operations.- Team Collaboration: Work closely with team members and supervisors to ensure all delivery processes run smoothly.Required Skills and Expectations:Candidates should be punctual and reliable, with good communication skills to interact with customers pleasantly. A basic understanding of maps and navigation is important for effective route planning. Physical stamina is necessary, as the job involves moving and handling packages. Attention to detail is crucial to ensure that all deliveries are made accurately and on time. Previous experience is not required, making this an excellent opportunity for those starting their careers.

As an Airport Ticketing Executive, you will play a vital role in ensuring passengers have a smooth ticketing experience at the airport. You will be responsible for various tasks that enhance customer satisfaction and streamline ticketing processes. Key Responsibilities:- Ticket Issuance: Issue tickets for flights through various sales platforms, ensuring accurate and timely processing for travelers.- Customer Assistance: Provide assistance to travelers with inquiries about flight schedules, cancellations, and ticket changes, ensuring a supportive experience.- Data Entry: Enter and update passenger information into the system accurately, helping maintain precise records for easy access.- Payment Processing: Handle payments for ticket purchases effectively, ensuring all transactions are completed securely and efficiently.- Collaboration: Work closely with airline representatives and other airport staff to resolve issues that may arise, facilitating smooth operations.Required Skills and Expectations:Candidates should have at least a 10th-grade education and can range from freshers to those with up to 6 years of experience. Strong communication skills are essential, as you will interact with diverse passengers and colleagues. Familiarity with ticketing software and basic computer skills is beneficial. Sensitivity to customer needs, a positive attitude, and the ability to work under pressure in a fast-paced environment are crucial for this role. Flexibility in work hours is expected, as shift work is common in the airline industry.

We are looking for dedicated Ticketing Checking Staff to join our team in Pune. This role is perfect for individuals with 0 to 5 years of experience, who have completed their 12th grade. Key Responsibilities:1. Ticket Verification: Check tickets for validity and accuracy before entry or boarding, ensuring that each ticket meets the necessary criteria.2. Customer Interaction: Assist passengers by answering questions and providing information about ticket policies and procedures in a friendly manner.3. Issue Resolution: Handle any disputes or issues related to tickets by listening to customer concerns and providing appropriate solutions.4. Data Entry: Accurately enter ticket information into the system for record-keeping and reporting purposes.5. Report Generation: Prepare and submit daily reports on ticketing activities and highlight any discrepancies or unusual patterns.Required Skills and Expectations:Candidates should possess strong attention to detail to ensure accurate ticket checks and data entry. Excellent communication skills are essential for effective interactions with customers and team members. The ability to remain calm and composed in challenging situations is important for resolving any issues that arise. A proactive attitude and willingness to learn new processes will help you excel in this role. Punctuality and reliability are expected, as you will work in an office environment during regular hours.

We are looking for a dedicated Delivery Executive to join our team in Dhayari, Pune. This full-time role is perfect for recent graduates or individuals with minimal experience who are eager to work in a fast-paced environment and contribute to timely deliveries.Key Responsibilities:- Package Delivery: Safely transport and deliver packages to designated addresses within the assigned area, ensuring timely and accurate delivery.- Route Planning: Follow efficient routes to optimize delivery times, using navigation tools as needed to avoid traffic and delays.- Customer Interaction: Communicate professionally with customers upon delivery, ensuring they receive their packages in good condition and addressing any questions or concerns.- Documentation: Accurately maintain delivery records and complete necessary paperwork, such as delivery receipts and mileage logs, to track progress.Required Skills and Expectations:The ideal candidate should possess excellent time management skills to handle multiple deliveries effectively. Strong communication skills are essential for interacting with customers and team members. A good understanding of local routes will help enhance efficiency in deliveries. Candidates must be punctual, reliable, and capable of handling the physical demands of the job, which may include lifting and carrying packages. A valid drivers license is required, and familiarity with basic vehicle maintenance is a plus. Being a team player and having a positive attitude will contribute to a supportive work environment.