Customer Relationship Manager Female 12th Pass Jobs in Pune

*Channel Partner Relationship management*Frequently Call to Channel Partner for building relationship and Lead Generation*Educate Channel Partner regarding Product & Policy*Convert Leads in to the business*Should have regular follow up with Sales Team & Customer*Have to make 70+ calls in a Day

We are Looking for 2 Customer Relationship Manager Posts in Pune Dhankawadi, with Deep Knowledge in Customer Relationship,Customer Management and Required Educational Qualification is : Professional Degree

Lead Generation and Follow-Up.Call Franchise owners. Resolve problems faced by franchises and Maintain a Good Working Relationship With them.Act as a single point of contact with franchisee owners and solve all their problems.Manage the entire franchisee sales process.Maintain sound relationships with existing & new Franchisees sign ups

Job Description:1. He should interact with the internal design team.2. He should persuade the clients that a product or service best satisfies their needs in terms of quality, price and delivery.3. Should provide Pre-sales technical assistance and product education and after sales support services.4. Achieving regular sales targets and coordinating sales projects.5. Supporting marketing activities by attending trade shows, conferences and other marketing events.6. Mandatory Experience: Material handling industry.7. Understanding the current business model, and future plans of the prospect, point by point as per the given formats.

R Customer Relation Manager (Service) - Roles & Responsibilities1 Attendance Register / Biometric and Minimum office attendance should be 95% 2 Pre intimation of leave before 4 days is must, leave application should be approved by SM in advance.3 Candidate is responsible for NPS score target as per RIPL.4 Monitoring and adherence of Standard operating Care 2.0 process.5 Monitoring of requirement of enablers as per Care 2.0 Process.6 Evaluation of reports shared to Care Champion and Renault.7 Monitoring the CR department KPIS SDR/PSF/IFC as per the Target.8 Arranging and organizing the Service Promotional activities as per RIPL guidelines.7yhggnb nb9 Involve in Critical Customers case as and when required.10 Handling and attending all source of customer complaints issues and required corrective action to minimize the same.11 Taking the reports from all CR Department key role Holders e.g. CRE'S/Drivers/Housekeeping Staff.12 Prepare monthly improvement plan for Contact, appointments & turn up ratio and lost customer.13 Update to concerned SA about complaint received for their vehicle & action 14 Responsible for Resolution of all customer complaints within 3 days.15 Weekly report on nature & trend of complaints received with status of pending 'vs' resolved complaints, make a action plan with SM to minimise customer complaint.16 Quality meeting board is updated as per norms.17 Customer complaint Reply on all source of complaints.18 Replies and Update on customer complaints escalation to RIPL.19 Correspondence to Interdepartmental on various issues like DMS/Internet, Housekeeping, etc.20 Preparation of Presentation on activities done/Montly Review and its MOM.21 Sharing of all CR department required reports to SM/GM as per applicable.22 Responsible for maintaining the Customer Satisfaction KPIS.

Building and maintaining profitable relationships with key customers.Overseeing the relationship with customers handled by your team.Resolving customer complaints quickly and efficiently.Keeping customers updated on the latest products in order to increase sales.Meeting with managers in the organization to plan strategically.Expanding the customer base by upselling and cross-selling.Understanding key customer individual needs and addressing these.Conducting business reviews using CRM programs.Knowing your competition and strategizing accordingly.Run the team Take quick and responsible calls. manage the team and support the team Run the show start to end with full responsibility.

5- 6 Yrs of experience in Sales Customer Relationship. Preferable in automobile sector.

Manage customer queries and ensure satisfaction both online and offline.Provide thrilling assistance via phone, email, live chat, and social media.1)Process refunds and exchanges, resolving issues with lightning speed.2)Become the go-to problem solver for customers in the retail store.3)Dive into the world of our company's products and services.4)Collect and analyze customer feedback for continuous improvement.5)Master our cutting-edge CRM software for seamless management.

About Us:Topmentor is a leading educational solutions provider committed to guiding students and professionals towards their academic and career goals. We provide online courses related to Data Science.Position Overview:As a Customer Relationship Manager at Topmentor, you will play a critical role in connecting with potential candidates, understanding their educational needs, and converting these interactions into successful admissions. Your primary responsibilities will include reaching out to prospects, conducting engaging conversations, and providing detailed information about our programs to encourage enrollment.Key Responsibilities:Prospect Outreach: Initiate and maintain contact with potential candidates through phone calls and other communication channels.Needs Assessment: Conduct in-depth discussions with candidates to understand their educational and career objectives.Program Promotion: Provide clear and compelling information about Topmentors programs, services, and benefits to prospective students.Conversion: Convert prospects into admissions by addressing their queries, overcoming objections, and guiding them through the enrollment process.Customer Support: Offer ongoing support and assistance to candidates throughout the admission process, ensuring a smooth and positive experience.Reporting: Maintain accurate records of all interactions and updates in our CRM system. Provide regular reports on conversion rates and progress.Requirements:Fluency in English: Excellent verbal and written communication skills in English are essential.Skills: Strong interpersonal skills, persuasive communication, and the ability to build rapport with diverse audiences.Benefits:Competitive SalaryWorking Hours 9:30- 5:30Informal dress codeCell phone & Internet reimbursement