Customer Operations Job Vacancies in Navi Mumbai

We are looking for an International Telecaller to join our team in Vashi, Navi Mumbai. The ideal candidate will have 1 to 3 years of experience in telecalling and be skilled in communicating effectively with clients from various countries.Key Responsibilities:1. Outbound Calling: Make international calls to potential clients, introducing our products and services clearly and persuasively.2. Customer Engagement: Build a good rapport with customers, understanding their needs and responding to inquiries in a professional manner.3. Lead Generation: Identify and create leads through effective communication, ensuring accurate data collection for follow-ups.4. Follow-Up Calls: Conduct follow-up calls with leads to enhance conversion rates and keep the customers informed about our offerings.5. CRM Management: Update and maintain customer information in the CRM system promptly, ensuring data accuracy and integrity.Required Skills and Expectations:Candidates must have a minimum of a 12th-grade education and prior experience in international telecalling. Proficiency in English, along with excellent verbal communication skills, is essential. A good understanding of various cultures will help in effectively engaging with clients. Candidates should be self-motivated, goal-oriented, and capable of managing time efficiently to meet daily targets. A friendly attitude and strong problem-solving capabilities are also crucial for success in this role.

Role Overview & RequirementsRole Overview & RequirementsRole: Customer Support Associate (International Voice)Process: Inbound Customer ServiceShift Timings: Rotational Night ShiftsEducation: Graduate OR HSC (12th Pass) qualified What We Are Looking ForCommunication: Exceptional verbal and written English communication skills.Skills: Strong active listening, empathy, and problem-solving abilities to handle international customer queries effectively.Flexibility: Comfortable working in a 24/7 environment with dedicated night shifts.Location: Airoli_ Mindspace

We are looking for a dedicated Customer Service Associate to join our team. In this role, you will be the primary point of contact for our customers, helping them with their inquiries and ensuring a positive experience.Key Responsibilities:- Assist Customers: Respond to customer queries through various channels like email, chat, or phone, providing timely and accurate information.- Resolve Issues: Identify and resolve customer problems effectively, ensuring quick solutions and customer satisfaction.- Maintain Records: Keep detailed records of customer interactions and transactions, which helps in tracking customer feedback and improving services.- Provide Product Information: Educate customers about our products and services, helping them make informed decisions.- Collaborate with Team: Work closely with other team members to improve processes and share insights to enhance customer support.Required Skills and Expectations:- Excellent communication skills are essential for effectively engaging with customers and understanding their needs.- A positive attitude and a willingness to help are important, as you will be working with a variety of customers.- Basic computer skills including familiarity with email and chat software are necessary for managing customer inquiries.- As a fresher, a strong eagerness to learn and adapt quickly is valued, as this role will help you develop important customer service skills.- You should be self-motivated and capable of managing your time effectively while working from home.

- Oversee daily operations of the team: As a Team Lead Operations, you will be responsible for supervising and managing the daily activities of the team to ensure smooth functioning and achievement of operational goals.- Train and develop team members: You will train and mentor team members to enhance their skills and knowledge, setting clear expectations and providing feedback to facilitate their growth and development.- Implement process improvements: You will identify areas for process improvement and implement changes to streamline operations, increase efficiency, and drive continuous improvement within the team.- Monitor team performance: You will track and monitor team performance against key metrics and KPIs, taking corrective action where necessary to ensure targets are met and quality standards maintained.- Foster a positive team culture: As a Team Lead, you will create a positive and motivating work environment for team members, encouraging collaboration, communication, and a strong team spirit.Required Skills and Expectations:1. Bachelor's degree in Business Administration or a related field.2. Proven experience in a leadership role, preferably in operations management.3. Strong analytical and problem-solving skills.4. Excellent communication and interpersonal abilities.5. Ability to prioritize tasks and delegate effectively.6. Proficiency in MS Office applications.7. Knowledge of relevant industry regulations and best practices.

The Logistics Assistant will be responsible for coordinating and managing various logistics tasks to ensure efficient operations. Key responsibilities include overseeing inventory management, coordinating shipments, tracking orders, and maintaining accurate records. The ideal candidate should have 1-2 years of experience in logistics, a graduate degree, strong attention to detail, excellent communication skills, and the ability to work well in a fast-paced environment. This position is full-time and requires the candidate to work from the office in CBD Belapur, Navi Mumbai.

Good Communication skills. Complete responsibility of running the team and infra at the branch of Panvel.On weekends, handle clients himself.Personally handle difficult customers.Get the collection done wherever the payments are stuck.Ensure that the coordination between marketing, sales, legal, and collection is smooth. Pull into the organization the best sales talent available in the market.Motivate the team to ensure that the sales targets are met.Responsible for the branch revenue. Ensure the team performs as per the targets and the branch is growing and profitable.

We're also hiring for a Customer Service Coordinator role! In this role, you-ll:Engage with customers to understand their needs and explain our services.Coordinate with technicians/vendors for timely service delivery.Resolve customer queries professionally and promptly.Maintain accurate service records for seamless operations.Join us to deliver exceptional service and grow your career with Easy Services!

Responsible for making reservations in the car rental software. billing, coordination with suppliers and administrative functions related to car rental operations.Prior car rental experience will be preferred. - Good working knowledge of Microsoft Excel and Microsoft Outlook is desired.Provide outstanding customer service and respond quickly to needs and complaints.Communicating with customers to answer questions and address concerns about their reservations or rental vehicles. Capable of handling drivers and vendors query. Ensure to receive all phone calls from drivers any hour in day/night.Ensure to track routes to assure on time service.Esure vehicle reaches on time for pickup/drop as per fixed schedules.Ensure that the vehicle is maintained well in terms of cleanliness & basic safety standards.Greeted customers & Provide outstanding customer service at all times.Maintained a positive attitude and professional demeanour at all times.Aggressively pursued reservation bookingsSkills Should have good Oral, written communication and listening skills. Should be an effective communicator, fluent with what he/she is speaking. Should be a computer literate. (Proficient in MS office). Should have the ability to handle multiple calls simultaneously. Should be able to multi-task and be able to manage time effectively Should provide most accurate information into the portal and to customer Good interpersonal and problem-solving skills. Should be flexible enough to adapt to any environment or changes happening in the work. Should be patient enough and quite motivated towards learning new things and execute it effectively on day-to-day basis. Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.

Qualification:Minimum HSC (12th pass) is required. Candidates with higher education are also welcome. Language Requirement:You must have good English communication skills both speaking and understanding. This is important for handling customer queries and daily tasks. Work Shifts:Full-Time (FT): 9 hours per dayPart-Time (PT): 5 hours per dayShifts will be rotational, which means your shift timing may change as per the companys schedule. Weekly Off:You will get 1 weekly off, and this will also be rotational, not fixed on a specific day (like Sunday). The off day will change depending on the roster.

We are Hiring Jobs like , Telecaller , Sales , Customer Service ,Collection , Share Market , Lead Generation

we are hiring for International Bpo Executive Location -Thane, Ghansoli, Turbhe , Airoli

We have multiple vacancy like calling and mall

Position Overview:We are seeking a motivated and results-driven Sales professionals to join our growing team. In thisrole, you will be responsible for generating leads through cold calling, building relationships withclients, and closing sales to help us achieve our ambitious growth targets.Key Responsibilities: Identify and pursue new sales opportunities through cold calling, networking, and referrals. Calling Potential Leads Lead generation Appointment confirmation Customer engagement Feedback sharing onto customer feedback Sales process Task prioritization Build and maintain strong relationships with clients Meet and exceed sales targets

Back office executives should have strong organizational skills, attention to detail, and the ability to work collaboratively with various departments. They should also be proficient in office software and data management tools.

This is bpo industry, hiring for customer care executive role,customer handeling,call center job it is.

Performing basic admin duties including printing, sending emails, and ordering office supplies.Maintain records of the company and should have the knowledge of Windows Paint.Previous work experience as an Office Executive.Excellent organizational skills.Knowledge of computer operating systems and MS Office software.Ability to work as part of a team.High-level written and verbal communication skills.

Customer service executive is needed urgent bulk hiringWe are urgently hiring Customer Service Executives for bulk positions to join our growing team. As a Customer Service Executive, you will play a key role in delivering outstanding support to our customers. If you are passionate about providing excellent service and have the ability to communicate effectively, we want you on our team!Key ResponsibilitiesProvide exceptional customer service to clients via phone, email, and chat, ensuring customer satisfaction in every interaction.Resolve customer inquiries and issues promptly, maintaining a high standard of professionalism.Document all customer interactions accurately in our customer service database.Collaborate with team members to improve processes and enhance the overall customer experience.Attend training sessions to stay updated on products, services, and customer service best practices.Required QualificationsStrong communication skills in [specify language if applicable].Previous experience in customer service or related fields is a plus.Ability to work in a fast-paced call center environment.Excellent problem-solving skills and attention to detail.Willingness to work in shifts (8 AM to 5 PM or 11 AM to 8 PM).Preferred QualificationsHigh school diploma or equivalent; further education in customer service or communication is a plus.Experience in BPO or call center roles is highly desirable.Ability to work independently and as part of a team.Why Join Us?We offer competitive salaries and a supportive work environment with opportunities for growth. As a Customer Service Executive, you will be part of a vibrant team dedicated to ensuring customer satisfaction. Bus facilities are available for convenient pick-up and drop-off from the station to the office.How to ApplyIf you are ready to take on this exciting opportunity as a Customer Service Executive and be part of our urgent bulk hiring.

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Good Communication skills. Complete responsibility of running the team and infra at the branch of Panvel.On weekends, handle clients himself.Personally handle difficult customers.Get the collection done wherever the payments are stuck.Ensure that the coordination between marketing, sales, legal, and collection is smooth. Pull into the organization the best sales talent available in the market.Motivate the team to ensure that the sales targets are met.Responsible for the branch revenue. Ensure the team performs as per the targets and the branch is growing and profitable.

Complete responsibility of running the team and infra at the branch of Panvel. On weekends, handle clients himself. Personally handle difficult customers. Ensure that the coordination between marketing, sales, legal, and collection is smooth. Pull into the organization the best sales talent available in the market.Motivate the team to ensure that the sales targets are met. Responsible for the branch revenue. Ensure the team performs as per the targets and the branch is growing and profitable.

We're also hiring for a Customer Service Coordinator role! In this role, youll:Engage with customers to understand their needs and explain our services.Coordinate with technicians/vendors for timely service delivery.Resolve customer queries professionally and promptly.Maintain accurate service records for seamless operations.Join us to deliver exceptional service and grow your career with Easy Services!