Customer Operations Job Vacancies in Mumbai

Job PurposeWe are looking for an experienced Sales Manager with prior experience in government-sector sales, tendering and business development. The candidate will be responsible for identifying government business opportunities, managing tenders and developing relationships with government departments and PSUs.Key ResponsibilitiesIdentify and develop new business opportunities with government departments, PSUs, railways, municipal corporations and other government organizations.Handle government tenders through GeM, CPPP and other e-procurement portals.Prepare and submit quotations, commercial proposals, technical bids and tender documents.Coordinate with government officials, consultants and contractors regarding business opportunities.Follow up on submitted tenders, quotations, purchase orders and payment status.Analyze tender requirements, eligibility criteria and commercial terms.Coordinate with internal departments for technical specifications, costing and documentation.Maintain records of tenders, enquiries, orders and customer interactions.Achieve assigned sales targets and generate new business opportunities.Conduct market research to identify upcoming government projects and tenders.Required Skills & QualificationsGraduate in any discipline; an MBA in Sales or Marketing is preferred.5-7 years of experience in government-sector sales or tendering.Previous experience dealing with government departments, PSUs or infrastructure projects.Knowledge of GeM, e-tendering and government procurement procedures.Good communication, negotiation and presentation skills.Proficiency in MS Excel, Word and email communication.Ability to independently manage sales enquiries and tender submissions.Preferred ExperienceCandidates with experience in the following sectors will be preferred:Portable cabins and prefabricated structuresModular buildings and site officesConstruction and infrastructureGovernment tenders and public-sector projectsIndustrial and infrastructure equipment.

We are Seeking An Experienced Jewellery Store Manager to Lead Our Team and Ensure the Smooth Operation of Our Store. You Will Be Responsible for Managing Staff, Driving Sales, Overseeing Inventory, and Delivering Exceptional Customer Service. if You have a Passion for Jewellery and Strong Leadership Skills, We Want to Hear from You!Requirements:Retail Management ExperienceExcellent Customer Service and Communication SkillsAbility to Meet Sales Targets and Manage Store Operations

*AIRPORT JOB VACANCY* URGENT OPENING Semi Government Parmanent JobCall HR (9175929755)Job location (ALL MAHARASHTRA)Ground Staff: 22500 to 46200Counter Staff: 20500 to 46200Cabin Crew: 25500 to 46200Food Counter: 14500 to 35000Driver: 12500 to 20000Security: 16500 to 25000Back Office: 12500 to 25000Cashier: 13500 to 30000Super Visor: 12500 to 25000 Loader: 12500 to 35000House Keeping: 12500 to 25000Qualification:- 10th,12th,any degreeGender:- Male / femaleDuty time:- 8/12 hoursAge limit:- 18 to 40Job Location:- Maharashtra International and Domestic Airport(9175929755)

We are looking for a motivated Back Office Manager to join our team in Masjid Bunder, Mumbai. This full-time position is an excellent opportunity for freshers who have completed their 12th grade and are eager to grow in a supportive work environment.Key Responsibilities:1. Administrative Support: Assist in daily office tasks including filing documents, managing schedules, and coordinating meetings to ensure smooth operations.2. Data Management: Maintain and organize important records and databases, ensuring all information is accurate and easily accessible for team members.3. Communication: Serve as a point of contact for internal teams, relaying messages and facilitating communication to promote teamwork and efficiency.4. Inventory Management: Monitor office supplies and inventory, placing orders as needed to ensure that all necessary materials are available.5. Customer Service: Handle inquiries and requests from clients and customers in a friendly and professional manner, helping to resolve issues as they arise.Required Skills and Expectations:Candidates should possess strong organizational skills and attention to detail. Flexibility and the ability to adapt to various tasks are essential, as is a willingness to learn new skills. Effective communication is crucial, along with proficiency in basic computer applications such as Microsoft Office. The ideal candidate will demonstrate a positive attitude and a commitment to teamwork, contributing positively to our office environment. Female candidates are preferred for this role.

About Our Brand Our Brand premium fashion destination offering curated designer wear and styling experiences. We are looking for a passionate, well-groomed, and organized Store Assistant to manage daily store operations while delivering exceptional customer service.Key ResponsibilitiesWelcome and assist customers with a premium shopping experience.Handle customer inquiries, bookings, and rentals both in-store and online.Maintain customer records, rental schedules, and inventory.Coordinate garment check-in, check-out, quality inspections, and returns.Manage billing, POS transactions, and daily sales reports.Ensure the store is clean, visually appealing, and organized at all times.Coordinate with vendors when required.Handle WhatsApp, Instagram, phone calls, and email inquiries professionally.Maintain stock records and assist with inventory audits.Support store events, launches.RequirementsBachelor's degree preferred.

We are seeking a Store Manager for our location in Kalyan West. The ideal candidate will have 2 to 5 years of experience in retail management and will be responsible for overseeing all daily operations of the store, ensuring a positive shopping experience for our customers.Key Responsibilities:- Oversee Store Operations: Manage daily store functions, including inventory management, product displays, and cleanliness to ensure a pleasant shopping environment.- Lead Staff: Supervise and train store employees, promoting teamwork and motivating staff to achieve their best performance.- Customer Service: Ensure excellent customer service by addressing inquiries and resolving complaints promptly, fostering customer loyalty.- Sales Management: Monitor sales targets and develop strategies to boost revenues, including promotions and merchandising initiatives.- Financial Reporting: Prepare and analyze sales reports and budgets, making adjustments as needed to maintain profitability.- Merchandising: Implement effective merchandising strategies to enhance product visibility and drive sales.Required Skills and Expectations:The ideal candidate should possess strong leadership and communication skills to motivate a diverse team. They should have experience in managing inventory and be comfortable using retail management software. A passion for customer service and the ability to resolve issues efficiently is essential. Candidates must also be detail-oriented, organized, and able to analyze sales data to make informed decisions. Flexibility to work varying hours, including weekends, is expected for this full-time role.

We are looking for a dedicated Sales Administrator to join our team in Mumbai. This part-time position allows you to work from home, providing flexibility while you support our sales team.Key Responsibilities:- Manage Sales Orders: Process incoming sales orders efficiently, ensuring accurate data entry and tracking of order status.- Customer Support: Assist customers with inquiries regarding products, services, and order updates, maintaining a high level of customer satisfaction.- Sales Reporting: Prepare and maintain sales reports on a regular basis, providing insights to help evaluate sales performance.- Database Management: Update and maintain the sales database, ensuring all customer and sales information is current and accessible.- Collaboration with Sales Team: Work closely with the sales team to provide necessary support for promotional activities and sales initiatives.Required Skills and Expectations:- Candidates should have completed at least the 12th grade education.- A background or interest in sales is beneficial, although no prior experience is required.- Strong communication skills are essential, both written and verbal, to effectively interact with customers and team members.- Proficiency in basic computer skills, including familiarity with Microsoft Office and other sales management software.- Candidates should be organized and detail-oriented, enabling them to manage multiple tasks simultaneously.- A positive attitude and willingness to learn are key qualities we are looking for, as you will be part of a dynamic team.

We are seeking a Customer Service Associate to join our team in Mumbai. In this role, you will be the first point of contact for our customers, helping them with their inquiries and ensuring a positive experience.Key Responsibilities:- Customer Support: Respond to customer questions via phone, email, or chat, providing timely and accurate information.- Issue Resolution: Handle complaints and issues effectively, working to resolve them to the customers satisfaction while following proper procedures.- Product Knowledge: Maintain a good understanding of our products and services to provide correct information and guidance to customers.- Data Entry: Accurately log customer interactions and feedback in our systems to help improve services and recordkeeping.- Collaboration: Work closely with other teams to address complex customer issues and contribute to team goals.Required Skills and Expectations:- Communication Skills: Strong verbal and written communication skills are essential to interact with customers effectively.- Problem-Solving Abilities: A proactive approach to identify issues and find solutions quickly enhances customer satisfaction.- Team Player: Willingness to work collaboratively with coworkers to improve service quality and team performance.- Adaptability: Ability to thrive in a fast-paced environment and adjust to changing priorities or demands.- Basic Computer Skills: Familiarity with computer systems and software is important for data entry and communication tasks.- Positive Attitude: A friendly and helpful demeanor is crucial for ensuring a great customer experience. This is a full-time position, and you will be required to work from the office. No prior experience is necessary, making this a great opportunity for freshers.

As a Ground Staff member, your primary role will be to ensure smooth operations at the airport. You will be the face of the airline, assisting passengers and maintaining safety and efficiency.Key Responsibilities:- Passenger Assistance: Help passengers with check-in procedures, baggage handling, and boarding processes to ensure a pleasant travel experience.- Customer Service: Address passenger inquiries and provide solutions to any issues that arise, promoting a positive image of the airline.- Baggage Handling: Safely manage and transport baggage to and from the aircraft, ensuring that all luggage is delivered on time.- Safety Checks: Conduct safety inspections on the check-in area and boarding gates, ensuring compliance with airport safety regulations.- Coordination with Teams: Work closely with various teams, such as security and flight operations, to keep flights on schedule and support overall airport operations.- Emergency Preparedness: Be trained and ready to respond to emergencies, following established protocols to ensure passenger safety at all times.Required Skills and Expectations:Candidates should have completed at least their 10th grade education and be willing to learn. Good communication skills in English and Hindi are essential for interacting effectively with passengers. A friendly and approachable attitude is necessary to help maintain a positive environment at the airport. Candidates should be able to work in a fast-paced setting and follow instructions carefully. Basic knowledge of customer service principles will be an advantage. Freshers are encouraged to apply, as on-the-job training will be provided.

As a Back Office Coordinator, you will play a crucial supportive role in our daily operations. Your responsibilities will include:- Documentation Management: You will organize and maintain various documents and records, ensuring they are easily accessible and up-to-date for all team members.- Data Entry: Accurate data entry is essential. You will input and update information into our systems, contributing to efficient data management and retrieval.- Communication Support: You will assist with communication between the front office and various departments, ensuring smooth operations and timely responses to inquiries.- Assistance in Reporting: You will help prepare regular reports and presentations by gathering relevant data, which aids in decision-making processes.- Inventory Tracking: Keeping track of office supplies and inventory levels will be part of your duties to ensure that the team has the necessary resources without interruption.To succeed in this role, the following skills and qualifications are important:- Educational Background: A Bachelors degree in Commerce (B.Com) is required, as it provides a foundational understanding of business operations.- Attention to Detail: You should have strong attention to detail, as accuracy in data entry and documentation is critical.- Organizational Skills: Being well-organized will help you manage multiple tasks effectively and maintain a systematic approach in your work.- Effective Communication: Good verbal and written communication skills are essential to facilitate interactions with colleagues across departments.- Basic Computer Proficiency: Familiarity with MS Office and data management software is expected to perform your tasks efficiently.

We are looking for a dedicated Customer Operation Executive to join our team in Mumbai. This role is ideal for individuals with up to 2 years of experience and a minimum of a 12th-grade education.Key Responsibilities:- Customer Support: Provide assistance to customers through various channels, ensuring their inquiries and concerns are addressed promptly and accurately.- Order Processing: Manage the entry and tracking of customer orders, ensuring that all information is correct and processed on time.- Documentation: Maintain accurate records of customer interactions, orders, and feedback to help improve service quality and resolve any recurring issues.- Problem Resolution: Identify and resolve customer issues in a professional manner, escalating to senior staff when necessary to ensure customer satisfaction.- Team Collaboration: Work closely with other departments like sales and logistics to coordinate efforts and improve the overall customer experience.Required Skills and Expectations:The ideal candidate should have strong communication skills in English and Hindi, both written and verbal. Attention to detail is crucial to ensure accuracy in data entry and customer service. A friendly and patient attitude toward customers is essential, along with the ability to work in a team environment. Basic computer skills and familiarity with office software are expected, as well as the ability to learn new software tools quickly. You should be able to manage multiple tasks efficiently while maintaining a positive and professional demeanor.

JOB VACANCY FOR CUSTOMER SERVICE EXECUTIVE (MALE / FEMALE) AT THANE LOCATIONJob Description -We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.Roles and Responsibilities - Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the team.Conducting quality assurance surveys with customers and providing feedback to the staff.Possessing excellent product knowledge to enhance customer support.Maintaining a pleasant working environment for your team.Requirements - A bachelors degree in administration or a related field.A minimum of 3 years experience.Excellent interpersonal and written and oral communication skills.Ability to lead a team.Knowledge of CRM systems.Computer skills.Knowledge of mediation and conflict resolution techniques is preferable.

We are seeking a seasoned Freight Manager to streamline our logistics and shipping processes. The ideal candidate will bring extensive experience and leadership skills to oversee our freight operations in Mumbai.Key Responsibilities:- Manage Freight Operations: Oversee all aspects of freight transportation, ensuring efficient and timely movement of goods from origin to destination.- Develop Relationships with Carriers: Build and maintain strong relationships with freight carriers to negotiate rates and secure reliable shipping services.- Compliance and Regulations: Ensure all freight activities comply with local and international shipping regulations, mitigating any compliance risks.- Cost Control: Monitor freight expenses and implement cost-saving measures without compromising service quality.- Team Leadership: Lead and mentor a team of logistics professionals, fostering a collaborative environment to enhance productivity.- Performance Analysis: Track and analyze key performance indicators (KPIs) to identify areas for improvement and optimize shipping processes.Required Skills and Expectations:Candidates should have 20 to 30 years of experience in freight management or a related field. Strong knowledge of logistics and supply chain management is essential. Excellent negotiation and communication skills are a must to effectively interact with carriers and stakeholders. Proficiency in logistics software and data analysis tools is also required. A proven ability to lead teams, manage stress, and make quick decisions in a fast-paced environment is expected. The candidate should possess a strong attention to detail and a commitment to delivering high-quality service.