Customer Operations Job Vacancies in Kolkata

We are looking for a Back Office Executive in Kolkata who will support daily operations and ensure smooth functioning of the office. This role is suitable for fresh graduates and individuals with up to five years of experience.Key Responsibilities:1. **Data Entry**: Accurately input and manage data in our systems to ensure information is up-to-date and accessible.2. **Documentation**: Prepare and maintain important documents, files, and records, ensuring they are organized and readily retrievable.3. **Communication**: Assist in coordinating communication between departments and responding to inquiries, helping to facilitate effective information flow.4. **Inventory Management**: Monitor and record the inventory of office supplies, ensuring that necessary materials are always available and replenished as needed.5. **Reporting**: Generate reports related to office operations, assisting management in evaluating performance and making informed decisions.To succeed in this role, candidates should possess strong attention to detail, good organizational skills, and the ability to manage multiple tasks effectively. Proficiency in using computers and office software is essential. A collaborative spirit and willingness to learn are expected, as is a professional attitude towards work and colleagues.

As an Air Traffic Controller in Kolkata, India, you will be responsible for ensuring the safety and efficiency of aircraft movements in the airspace and at airports. This is a full-time position ideal for those with a passion for aviation and a keen eye for detail.Key Responsibilities:- **Aircraft Coordination**: You will monitor and direct the movement of aircraft on the ground and in the air, ensuring safe distances between planes at all times.- **Communication**: You will communicate clearly with pilots and other air traffic controllers using radio or visual signals, providing crucial information about weather conditions, runway status, and potential hazards.- **Decision Making**: Quickly assess situations and make informed decisions to resolve any conflicts or emergencies that may arise during operations.- **Reports and Documentation**: You will maintain accurate records of flight activities, including departure and arrival times, to support safety and regulatory compliance.Required Skills and Expectations:Candidates should possess strong communication skills to convey important information clearly and effectively. Attention to detail is essential for monitoring aircraft movements accurately. The ability to work under pressure and make quick decisions is crucial for ensuring flight safety. A basic understanding of aviation operations and the ability to work collaboratively with a team is also important. Prior experience is not necessary, but a genuine interest in air traffic management is preferred.

As a Ground Staff member, you will play an essential role in ensuring smooth airport operations and providing excellent customer service. Your responsibilities will include:- **Passenger Check-in Assistance:** Help passengers check in for their flights, verify their travel documents, and issue boarding passes to ensure a seamless travel experience.- **Baggage Handling:** Safely assist in the loading and unloading of passenger luggage, ensuring that it is properly tagged and transported to the correct destination.- **Customer Service Support:** Respond to customer inquiries and provide information about flights, boarding procedures, and airport services, contributing to a positive travel experience.- **Safety and Security Checks:** Perform necessary safety and security checks on passengers and their luggage to ensure compliance with airport regulations and standards.- **Coordination with Airlines:** Work closely with airline staff and other ground personnel to manage flight schedules, delays, and passenger needs effectively.To be successful in this role, you should possess the following skills and expectations:- **Strong Communication Skills:** Ability to interact clearly and politely with passengers and team members to facilitate effective communication.- **Customer-Oriented Attitude:** A friendly nature and willingness to help passengers with their queries and needs.- **Teamwork Experience:** Ability to work collaboratively in a team environment while maintaining a positive attitude in busy situations.- **Attention to Detail:** Careful observation and execution of tasks to ensure accuracy in passenger service and safety protocols.This role is open to freshers who have completed their 10th grade and are enthusiastic about building a career in the aviation industry.

We are looking for a motivated Sales Officer to join our team in Kolkata. This full-time position requires a passionate individual with 1 to 7 years of experience in sales. As a Sales Officer, you will play a vital role in driving our sales efforts and contributing to our business growth.Key Responsibilities:1. **Customer Engagement**: Interact with customers to understand their needs and provide solutions that meet their requirements, ensuring a positive experience.2. **Sales Strategy Implementation**: Execute sales strategies to achieve individual and team targets, helping to expand our market presence and drive revenue.3. **Product Knowledge**: Maintain a deep understanding of our products and services to effectively communicate their value to potential customers.4. **Lead Generation**: Identify and generate new business leads through various channels, including networking, referrals, and market research.5. **Reporting and Analytics**: Keep accurate records of sales activities, client feedback, and sales performance, contributing to regular reports for management review.Required Skills and Expectations:Candidates should have strong communication and interpersonal skills to build rapport with customers. A proactive approach to problem-solving and the ability to work collaboratively in a team are essential. Basic computer skills for documentation and reporting are also necessary. A commitment to meeting sales targets and a positive attitude towards learning and development are expected. A 12th-grade education is the minimum requirement for this role.

As a Back Office Manager, you will play a vital role in ensuring smooth operations within our office environment. Your main focus will be on supporting the team with administrative tasks while maintaining an organized workflow.- **Manage Administrative Tasks**: Handle everyday administrative duties, ensuring that all paperwork and records are kept up to date and accessible.- **Coordinate Office Activities**: Assist in organizing office activities such as meetings, events, and schedules, making sure all necessary arrangements are made for their success.- **Monitor Inventory**: Keep track of office supplies and inventory, promptly ordering when necessary to avoid shortages and ensure a well-stocked office.- **Support Team Communication**: Facilitate communication between departments, ensuring everyone is informed about updates, changes, and important information.- **Oversee Data Entry**: Ensure accurate data entry into company systems, maintaining data integrity and confidentiality at all times.To be successful in this position, you should have excellent organizational skills and attention to detail. Strong communication skills are important for collaborating with colleagues and ensuring tasks are completed efficiently. Familiarity with basic computer programs, such as word processing and spreadsheet software, is beneficial. As a fresher, a positive attitude and willingness to learn will also be key traits for this role. You should be able to work effectively in a team and adapt to changing priorities within a fast-paced office environment.

Sales Manager ResponsibilitiesCore Sales Responsibility Lead and manage the sales team to achieve monthly and annual sales targets Monitor daily sales performance and guide team members for target closure Develop sales strategies to increase revenue and market share Handle key customer negotiations and close major sales deals Ensure proper follow-up of leads and conversion into confirmed salesTeam Management Assign targets to each team member Track individual performance regularly Motivate team for higher productivity Conduct daily/weekly review meetings Train team on product knowledge and selling techniquesTarget Monitoring Compare actual sales vs target every day/week/month Identify gap areas and take corrective action Create action plans when target achievement is low Push high-potential deals for month-end closureClosing Sales Personally support team in important negotiations Resolve customer objections quickly Ensure fast quotation, follow-up, and order confirmation Focus on high-value clients for faster revenue growthReporting & Control Prepare sales reports for management Monitor pipeline, pending orders, and payment follow-up Forecast monthly business achievement Analyze competitor activity and market trendsSalary Range 50K-60K Level Companies ExpectAt this salary level, companies usually expect: 5+ years sales experience Strong team handling Proven target achievement Revenue growth responsibility Client relationship management

We are looking for a dedicated Back Office Executive to support our daily operations and contribute to our team's efficiency. Key Responsibilities:- **Data Entry**: Accurately inputting data into the companys database to ensure information is current and reliable.- **Documentation Management**: Organizing and maintaining important documents and files, ensuring they are easily accessible for team members.- **Customer Support**: Assisting with customer inquiries through email or phone, providing timely and accurate information to enhance customer satisfaction.- **Report Generation**: Preparing regular reports based on data collected, helping management monitor performance and make informed decisions.- **Inventory Management**: Keeping track of office supplies and assisting in the ordering process, ensuring that the team has what it needs to operate smoothly.- **Communication**: Coordinating with team members and other departments to facilitate smooth operations and resolve any issues that may arise.Required Skills and Expectations:- Candidates should have completed their 12th grade and should have basic knowledge of computer operations and office software.- Strong attention to detail is necessary to ensure accuracy in data entry and document management.- Good communication skills, both verbal and written, are essential for effective interaction with clients and team members.- A proactive attitude and the ability to work independently or as part of a team are important for success in this role.- Previous experience in a back office role is a plus but not required; fresh graduates are encouraged to apply.

As a Banking KYC Executive, you will play a critical role in enhancing the bank's adherence to Know Your Customer (KYC) regulations and customer verification processes.**Key Responsibilities:**- **Customer Verification:** You will be responsible for collecting and verifying personal information and documents from customers to ensure they meet regulatory requirements.- **Data Entry and Management:** Accurately enter and update customer information into the bank's database, ensuring all records are complete and organized for easy retrieval.- **Compliance Monitoring:** Monitor and review customer accounts for compliance with KYC regulations to identify any discrepancies or red flags that require further investigation.- **Customer Interaction:** Engage with customers in a professional manner to clarify any missing documentation and provide guidance on the KYC process.- **Reporting Issues:** Report any suspicious activities or concerns to the senior management team, contributing to the security and integrity of banking operations.**Required Skills and Expectations:**- **Attention to Detail:** You must pay close attention to details to ensure accuracy in customer data verification and compliance checks.- **Communication Skills:** Strong verbal and written communication skills are essential for effectively interacting with customers and collaborating with team members.- **Analytical Thinking:** You should possess good analytical skills to assess customer information and identify potential issues.- **Team Player:** The ability to work well within a team environment is important, as you will collaborate with various departments to enhance service quality.- **Basic Computer Skills:** Proficiency in using computers and office software is required for data entry and record management.

As a Back Office Executive, your role will focus on supporting the company's operations through various administrative tasks. Your key responsibilities include:- **Data Entry**: Accurately entering information into databases and systems, ensuring that all data is up-to-date and organized.- **Record Keeping**: Maintaining physical and electronic files, including official documents and correspondence, to ensure easy access to information.- **Client Support**: Assisting with inquiries and support requests, helping to resolve issues by coordinating with other departments as needed.- **Reporting**: Preparing reports on activities, helping to track progress and performance metrics that assist in decision-making.- **Administrative Tasks**: Handling day-to-day administrative duties such as scheduling appointments, answering phone calls, and managing office supplies to ensure smooth operations.To succeed in this role, you should possess the following skills and expectations:- **Attention to Detail**: A strong ability to spot errors and ensure accuracy in data entry and documentation.- **Organizational Skills**: Efficiently managing multiple tasks and prioritizing work to meet deadlines in a fast-paced environment.- **Communication Skills**: Strong verbal and written communication abilities to effectively interact with colleagues and clients.- **Technical Proficiency**: Familiarity with basic office software, such as MS Office and data management systems.- **Team Player**: Ability to work well with others, contributing positively to the work environment. Candidates should be female, with a minimum of 1 to 2 years of relevant back office experience and at least a 12th-grade education. This is a full-time position requiring you to work from the office in Kolkata.

The Gold Loan Sales Manager will be responsible for driving gold loan business growth, managing branch sales operations, acquiring new customers, and ensuring portfolio quality. The role involves team handling, target achievement, risk monitoring, and maintaining compliance as per company and regulatory guidelines.

### **Job Title: Customer Support Executive (Call Centre)****Location:** Kolkata**Job Type:** Full-Time#### **Job Responsibilities:*** Handle inbound and outbound customer calls professionally.* Resolve customer queries in a timely and efficient manner.* Maintain accurate records of customer interactions in the system.* Follow company guidelines and maintain call quality standards.#### **Eligibility Criteria:*** Minimum Qualification: 12th Pass / Graduate.* **Freshers cannot apply.*** **Minimum 3 months of BPO experience is mandatory.*** **Intermediate level of English communication is required.*** Basic computer knowledge is essential.#### **Job Details:*** Day Shift only.* Sunday Fixed Off + Selective Government Holidays.* No Sales / No Targets.* KPI-based Incentives.* Immediate Joiners Preferred.#### **Salary:*** As per industry standards (Based on experience and interview performance). Interested candidates can call or WhatsApp: **6291197911**

We are looking for a motivated Back Office Executive to support our daily operations in Kolkata. This entry-level position is ideal for individuals who have recently completed their 12th grade and are eager to begin their professional journey.Key responsibilities include:- **Data Entry**: Accurately inputting information into our systems to maintain up-to-date records.- **Documentation Management**: Organizing and maintaining physical and electronic files to ensure easy access to important information.- **Customer Support**: Assisting clients and customers through email or phone by addressing their queries and providing information.- **Reporting**: Preparing daily, weekly, or monthly reports and summaries to assist management in decision-making.- **Team Collaboration**: Working closely with team members to ensure smooth operations and timely completion of tasks.The ideal candidate should possess the following skills and expectations:A strong attention to detail is crucial for accurate data entry and documentation. Good communication skills are needed to effectively interact with customers and colleagues. Basic computer knowledge, especially in software like MS Office, is essential. Candidates should show a willingness to learn and adapt in a fast-paced environment. Time management skills will help ensure all tasks are completed efficiently and accurately. A proactive attitude towards problem-solving is also encouraged, as it will contribute positively to team dynamics and project outcomes.

Immediate Joiners Job Profile - Education Counselor Salary -15k fixed in hand salary+ incentives 6 days working Fixed week off - Sunday Education Qualification - Graduation and aboveLocation - Salt Lake Sector 5Interested candidates apply immediately

The Flight Supervisor is responsible for overseeing the boarding process, ensuring passengers are safely seated, and assisting cabin crew during emergencies. They must coordinate with ground staff, monitor flight schedules, and ensure all safety regulations are followed. The ideal candidate should have strong communication skills, attention to detail, and the ability to remain calm under pressure. They must also be able to work in a fast-paced environment and have the flexibility to work various shifts. Both freshers and 12th pass candidates are welcome to apply for this full-time position at Dumdum Kolkata.

A Freight Manager oversees the end-to-end transportation of goods, optimizing supply chain logistics to ensure timely, cost-effective, and compliant deliveries. Key responsibilities include negotiating carrier contracts, managing vendor relationships, tracking shipments, and implementing cost-reduction strategies. They require strong analytical skills, logistics knowledge, and leadership to manage teams and resolve shipping delays. Key Responsibilities & DutiesLogistics Coordination: Plan and execute the transportation of goods, including routing and scheduling for inbound/outbound shipments.Carrier Management: Select, evaluate, and negotiate contracts with carriers and freight forwarders to secure favorable rates and service levels.Cost Control & Efficiency: Analyze shipping data to optimize routes, reduce freight expenses, and improve operational efficiency.Compliance & Safety: Ensure compliance with all import/export regulations, safety standards, and environmental policies.Performance Monitoring: Track KPIs, monitor shipment status, and report on logistics metrics to stakeholders.Problem Resolution: Resolve issues related to damaged goods, delays, or logistical disruptions. Required Skills and QualificationsExperience: Usually requires a minimum of 5 years in logistics, supply chain management, or a related field.Education: A bachelors degree in logistics, supply chain management, or business is often preferred.Knowledge: Strong understanding of transportation methods (air, ocean, road), international shipping regulations, and inventory management.Technical Skills: Proficiency in Transportation Management Systems (TMS) and data analysis tools.Soft Skills: Excellent negotiation, communication, and leadership skills. Key Focus AreasAir Freight Manager: Focuses on urgent deliveries, airline compliance, and specialized cargo handling.Ocean Freight Manager: Focuses on international container shipping, customs compliance, and long-term freight scheduling.Transportation Manager: Focuses on fleet maintenance, driver management, and local distribution.

As a Ground Staff Supervisor, you will be responsible for overseeing the activities of ground staff at Dumdum Kolkata airport. Your key responsibilities will include managing staff schedules, monitoring performance, ensuring compliance with safety regulations, and resolving customer service issues. You will also be required to train new employees, communicate effectively with team members, and maintain a positive work environment. The ideal candidate should have strong leadership skills, excellent communication abilities, and the ability to work efficiently in a fast-paced environment. A high school diploma or equivalent is required for this position.

As a Customer Service Officer in Dum Dum, Kolkata, you will be responsible for managing freight operations, strategic planning, and supply chain activities. Your role will involve providing exceptional customer service, overseeing logistics and transportation management, ensuring regulatory compliance, and resolving problems efficiently. The ideal candidate should possess excellent communication skills, attention to detail, and a proactive approach to customer inquiries. Experience in freight operations and a basic understanding of supply chain management will be beneficial. A 12th pass qualification is required for this full-time office-based position.

We are seeking a Ground Staff Supervisor in Kolkata, India, to oversee daily operations and ensure smooth functioning at our facility. This entry-level role requires a commitment to teamwork and effective communication.Key Responsibilities:1. **Team Coordination**: Supervise and coordinate ground staff activities to maintain efficiency. Ensure all team members understand their tasks and work together smoothly.2. **Training and Support**: Provide new staff with training on procedures and safety protocols. Offer guidance to improve their performance and ensure adherence to company standards.3. **Monitoring Operations**: Observe daily operations to identify areas for improvement. Ensure that the work environment remains organized, clean, and compliant with safety regulations.4. **Customer Service**: Address customer inquiries and resolve any issues. Maintain a welcoming atmosphere to ensure a positive experience for all visitors.5. **Reporting**: Keep accurate records of daily activities, staff performance, and any incidents that occur. Report these findings to management regularly.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills to effectively interact with staff and customers. A high level of organization is needed to manage tasks and ensure operational efficiency. Familiarity with basic safety protocols is essential. A positive attitude and a strong work ethic are expected to foster a cooperative team environment. Prior experience is not required, making this an excellent opportunity for freshers looking to start their careers in a supportive role.

As an Airport Manager in Kolkata, you will oversee airport operations, ensuring safety, efficiency, and customer satisfaction. This entry-level role is ideal for someone eager to start their career in the aviation industry.Key Responsibilities:- Manage daily airport operations: You will coordinate various airport activities, ensuring everything runs smoothly from arrivals to departures.- Ensure safety compliance: Your role involves enforcing safety regulations to keep passengers and staff safe at all times.- Oversee customer service: You will handle passenger inquiries and concerns, ensuring a positive travel experience for everyone.- Collaborate with airlines and vendors: Building relationships with airline representatives and service providers will be essential for smooth operations.- Monitor staff performance: You will support and guide airport staff, helping them perform their duties efficiently.Required Skills and Expectations:Candidates should have strong communication skills to interact with staff, passengers, and service providers effectively. Being organized and detail-oriented is crucial for managing multiple tasks and ensuring operations run smoothly. A willingness to learn and adapt to new procedures in a fast-paced environment is important. Since you will work full-time at the office, punctuality and reliability are essential. An educational background of at least 10th pass is required, making this position accessible for entry-level applicants. Enthusiasm for the aviation industry will help you succeed in this role.

We are seeking a motivated Airlines Executive to join our team in Kolkata. This entry-level position is perfect for individuals who are looking to start their career in the aviation industry.Key Responsibilities:1. **Customer Service:** Assist passengers with inquiries, providing information about flight schedules, ticket bookings, and airport services to ensure a positive travel experience.2. **Ticketing and Reservations:** Handle ticket bookings, changes, and cancellations accurately while ensuring compliance with airline policies and procedures.3. **Check-in Support:** Guide passengers through the check-in process, ensuring that all necessary documents are verified and baggage is checked in securely.4. **Problem Resolution:** Address any issues or complaints raised by passengers promptly and efficiently, working to find suitable solutions to enhance customer satisfaction.5. **Communication:** Maintain clear communication with team members and airline personnel to ensure smooth operations and coordination in all customer-related processes.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor to effectively interact with customers. A detail-oriented mindset is necessary for managing ticketing and reservations. Basic knowledge of the airline industry is a plus, but not mandatory. Applicants should be adaptable and able to work in a dynamic environment. A commitment to teamwork and customer satisfaction is essential for success in this role.

Back Office Executive required

As an Airport Guest Relationship Executive, you will play a vital role in enhancing the experience of travelers. Your primary focus will be on customer service at the airport, ensuring guests feel welcomed and supported. **Key Responsibilities:**- **Customer Assistance:** Greet arriving and departing passengers, providing them with necessary information and assistance on airport services and facilities.- **Issue Resolution:** Address guest concerns or complaints promptly and effectively, ensuring a positive experience and maintaining high customer satisfaction.- **Information Provider:** Be knowledgeable about the airport's services, flight schedules, and facilities, offering accurate information to guests as needed.- **Feedback Collection:** Gather feedback from passengers regarding their experiences and suggest improvements to enhance service quality.- **Collaboration with Teams:** Work closely with other airport staff to ensure smooth operations and coordinate guest services during peak times or emergencies.- **Documentation:** Maintain accurate records of guest interactions, feedback, and service issues for reporting and continuous improvement.Required skills and expectations for this role include excellent communication skills to interact effectively with guests. You should be comfortable working in a fast-paced environment and be a good team player. Strong problem-solving abilities will help you address passenger concerns quickly. Additionally, a friendly demeanor and a positive attitude towards service are essential. Flexibility in working hours is expected, as airport operations run continuously. A passion for customer service and a willingness to learn will contribute to your success in this role.

Candidate should be good in sales.