Customer Operations Job Vacancies in Kolkata

If you mean Airport Executive / Airport Operations Executive jobs in India with a salary between

We are looking for an Operations Assistant to help support our daily business activities in Kolkata. This is a full-time position suitable for male candidates with a minimum educational qualification of 12th pass and no prior experience is required.**Key Responsibilities:**- **Support Daily Operations:** Assist in various tasks that keep the office running smoothly, such as maintaining inventory and organizing supplies.- **Data Entry and Documentation:** Enter and manage data in spreadsheets and documents, ensuring information is accurate and up to date.- **Communication:** Respond to emails and calls in a professional manner, addressing inquiries or routing them to the appropriate team member.- **Schedule Management:** Help organize meetings and appointments, ensuring all necessary materials are prepared in advance.- **Reporting:** Prepare basic reports as required by the management, summarizing operational activities or data.Required skills and expectations include:- **Attention to Detail:** Must be meticulous with tasks and ensure accuracy in documentation and data.- **Basic Computer Skills:** Familiarity with common software applications like Microsoft Office is essential for data entry and report generation.- **Good Communication Skills:** Ability to communicate clearly and effectively in both written and verbal forms is important for collaboration.- **Team Player:** Willingness to work closely with others in a team environment and support various departments as needed.- **Adaptability:** Must be flexible and willing to learn new tasks or adapt to changing priorities in a fast-paced office setting.

As an Airport Ramp Executive, you will play a crucial role in ensuring the smooth operation of ground services at the airport. This position involves various responsibilities, and your attention to detail will be essential to maintaining safety and efficiency.**Key Responsibilities:**- **Loading and Unloading Luggage**: Safely handle and move passengers' baggage and cargo from the aircraft to the terminal and vice versa, ensuring it is done efficiently and securely.- **Assisting Aircraft Movements**: Support in guiding aircraft to and from the gate, following proper signals and instructions to prevent accidents and ensure timely departures.- **Pre-Flight Checks**: Conduct thorough checks on the aircraft before departure, ensuring all ground equipment is operational and that safety protocols are strictly followed.- **Cleaning and Maintenance**: Clean and prepare the aircraft cabin and cargo area before flight, maintaining high standards of cleanliness and hygiene.- **Coordinating with Team Members**: Work closely with colleagues in various roles, including ground staff and flight crew, to facilitate effective communication and coordination during busy periods.**Required Skills and Expectations:**Candidates should possess a high school diploma or equivalent (10th Pass). While previous experience is not mandatory, a willingness to learn and adapt to the fast-paced airport environment is essential. Strong communication skills are important for effective teamwork. Candidates should be physically fit, as the role involves lifting and moving heavy items. A focus on safety and adherence to protocols is crucial for this position.

Swansh Group is seeking a dynamic and experienced Sales Head to lead its wealth management distribution business across mutual funds, AIFs, PMS, Insurance and other financial products. This role is a revenue centre responsible for driving growth, building strong distribution networks, and managing both B2B and B2C channels reporting to Director.

We are looking for a Back Office Executive in Kolkata who will support daily operations and ensure smooth functioning of the office. This role is suitable for fresh graduates and individuals with up to five years of experience.Key Responsibilities:1. **Data Entry**: Accurately input and manage data in our systems to ensure information is up-to-date and accessible.2. **Documentation**: Prepare and maintain important documents, files, and records, ensuring they are organized and readily retrievable.3. **Communication**: Assist in coordinating communication between departments and responding to inquiries, helping to facilitate effective information flow.4. **Inventory Management**: Monitor and record the inventory of office supplies, ensuring that necessary materials are always available and replenished as needed.5. **Reporting**: Generate reports related to office operations, assisting management in evaluating performance and making informed decisions.To succeed in this role, candidates should possess strong attention to detail, good organizational skills, and the ability to manage multiple tasks effectively. Proficiency in using computers and office software is essential. A collaborative spirit and willingness to learn are expected, as is a professional attitude towards work and colleagues.

As an Air Traffic Controller in Kolkata, India, you will be responsible for ensuring the safety and efficiency of aircraft movements in the airspace and at airports. This is a full-time position ideal for those with a passion for aviation and a keen eye for detail.Key Responsibilities:- **Aircraft Coordination**: You will monitor and direct the movement of aircraft on the ground and in the air, ensuring safe distances between planes at all times.- **Communication**: You will communicate clearly with pilots and other air traffic controllers using radio or visual signals, providing crucial information about weather conditions, runway status, and potential hazards.- **Decision Making**: Quickly assess situations and make informed decisions to resolve any conflicts or emergencies that may arise during operations.- **Reports and Documentation**: You will maintain accurate records of flight activities, including departure and arrival times, to support safety and regulatory compliance.Required Skills and Expectations:Candidates should possess strong communication skills to convey important information clearly and effectively. Attention to detail is essential for monitoring aircraft movements accurately. The ability to work under pressure and make quick decisions is crucial for ensuring flight safety. A basic understanding of aviation operations and the ability to work collaboratively with a team is also important. Prior experience is not necessary, but a genuine interest in air traffic management is preferred.

As a Ground Staff member, you will play an essential role in ensuring smooth airport operations and providing excellent customer service. Your responsibilities will include:- **Passenger Check-in Assistance:** Help passengers check in for their flights, verify their travel documents, and issue boarding passes to ensure a seamless travel experience.- **Baggage Handling:** Safely assist in the loading and unloading of passenger luggage, ensuring that it is properly tagged and transported to the correct destination.- **Customer Service Support:** Respond to customer inquiries and provide information about flights, boarding procedures, and airport services, contributing to a positive travel experience.- **Safety and Security Checks:** Perform necessary safety and security checks on passengers and their luggage to ensure compliance with airport regulations and standards.- **Coordination with Airlines:** Work closely with airline staff and other ground personnel to manage flight schedules, delays, and passenger needs effectively.To be successful in this role, you should possess the following skills and expectations:- **Strong Communication Skills:** Ability to interact clearly and politely with passengers and team members to facilitate effective communication.- **Customer-Oriented Attitude:** A friendly nature and willingness to help passengers with their queries and needs.- **Teamwork Experience:** Ability to work collaboratively in a team environment while maintaining a positive attitude in busy situations.- **Attention to Detail:** Careful observation and execution of tasks to ensure accuracy in passenger service and safety protocols.This role is open to freshers who have completed their 10th grade and are enthusiastic about building a career in the aviation industry.

We are looking for a motivated Sales Officer to join our team in Kolkata. This full-time position requires a passionate individual with 1 to 7 years of experience in sales. As a Sales Officer, you will play a vital role in driving our sales efforts and contributing to our business growth.Key Responsibilities:1. **Customer Engagement**: Interact with customers to understand their needs and provide solutions that meet their requirements, ensuring a positive experience.2. **Sales Strategy Implementation**: Execute sales strategies to achieve individual and team targets, helping to expand our market presence and drive revenue.3. **Product Knowledge**: Maintain a deep understanding of our products and services to effectively communicate their value to potential customers.4. **Lead Generation**: Identify and generate new business leads through various channels, including networking, referrals, and market research.5. **Reporting and Analytics**: Keep accurate records of sales activities, client feedback, and sales performance, contributing to regular reports for management review.Required Skills and Expectations:Candidates should have strong communication and interpersonal skills to build rapport with customers. A proactive approach to problem-solving and the ability to work collaboratively in a team are essential. Basic computer skills for documentation and reporting are also necessary. A commitment to meeting sales targets and a positive attitude towards learning and development are expected. A 12th-grade education is the minimum requirement for this role.

As a Back Office Manager, you will play a vital role in ensuring smooth operations within our office environment. Your main focus will be on supporting the team with administrative tasks while maintaining an organized workflow.- **Manage Administrative Tasks**: Handle everyday administrative duties, ensuring that all paperwork and records are kept up to date and accessible.- **Coordinate Office Activities**: Assist in organizing office activities such as meetings, events, and schedules, making sure all necessary arrangements are made for their success.- **Monitor Inventory**: Keep track of office supplies and inventory, promptly ordering when necessary to avoid shortages and ensure a well-stocked office.- **Support Team Communication**: Facilitate communication between departments, ensuring everyone is informed about updates, changes, and important information.- **Oversee Data Entry**: Ensure accurate data entry into company systems, maintaining data integrity and confidentiality at all times.To be successful in this position, you should have excellent organizational skills and attention to detail. Strong communication skills are important for collaborating with colleagues and ensuring tasks are completed efficiently. Familiarity with basic computer programs, such as word processing and spreadsheet software, is beneficial. As a fresher, a positive attitude and willingness to learn will also be key traits for this role. You should be able to work effectively in a team and adapt to changing priorities within a fast-paced office environment.

Sales Manager ResponsibilitiesCore Sales Responsibility Lead and manage the sales team to achieve monthly and annual sales targets Monitor daily sales performance and guide team members for target closure Develop sales strategies to increase revenue and market share Handle key customer negotiations and close major sales deals Ensure proper follow-up of leads and conversion into confirmed salesTeam Management Assign targets to each team member Track individual performance regularly Motivate team for higher productivity Conduct daily/weekly review meetings Train team on product knowledge and selling techniquesTarget Monitoring Compare actual sales vs target every day/week/month Identify gap areas and take corrective action Create action plans when target achievement is low Push high-potential deals for month-end closureClosing Sales Personally support team in important negotiations Resolve customer objections quickly Ensure fast quotation, follow-up, and order confirmation Focus on high-value clients for faster revenue growthReporting & Control Prepare sales reports for management Monitor pipeline, pending orders, and payment follow-up Forecast monthly business achievement Analyze competitor activity and market trendsSalary Range 50K-60K Level Companies ExpectAt this salary level, companies usually expect: 5+ years sales experience Strong team handling Proven target achievement Revenue growth responsibility Client relationship management

We are looking for a dedicated Back Office Executive to support our daily operations and contribute to our team's efficiency. Key Responsibilities:- **Data Entry**: Accurately inputting data into the companys database to ensure information is current and reliable.- **Documentation Management**: Organizing and maintaining important documents and files, ensuring they are easily accessible for team members.- **Customer Support**: Assisting with customer inquiries through email or phone, providing timely and accurate information to enhance customer satisfaction.- **Report Generation**: Preparing regular reports based on data collected, helping management monitor performance and make informed decisions.- **Inventory Management**: Keeping track of office supplies and assisting in the ordering process, ensuring that the team has what it needs to operate smoothly.- **Communication**: Coordinating with team members and other departments to facilitate smooth operations and resolve any issues that may arise.Required Skills and Expectations:- Candidates should have completed their 12th grade and should have basic knowledge of computer operations and office software.- Strong attention to detail is necessary to ensure accuracy in data entry and document management.- Good communication skills, both verbal and written, are essential for effective interaction with clients and team members.- A proactive attitude and the ability to work independently or as part of a team are important for success in this role.- Previous experience in a back office role is a plus but not required; fresh graduates are encouraged to apply.

As a Banking KYC Executive, you will play a critical role in enhancing the bank's adherence to Know Your Customer (KYC) regulations and customer verification processes.**Key Responsibilities:**- **Customer Verification:** You will be responsible for collecting and verifying personal information and documents from customers to ensure they meet regulatory requirements.- **Data Entry and Management:** Accurately enter and update customer information into the bank's database, ensuring all records are complete and organized for easy retrieval.- **Compliance Monitoring:** Monitor and review customer accounts for compliance with KYC regulations to identify any discrepancies or red flags that require further investigation.- **Customer Interaction:** Engage with customers in a professional manner to clarify any missing documentation and provide guidance on the KYC process.- **Reporting Issues:** Report any suspicious activities or concerns to the senior management team, contributing to the security and integrity of banking operations.**Required Skills and Expectations:**- **Attention to Detail:** You must pay close attention to details to ensure accuracy in customer data verification and compliance checks.- **Communication Skills:** Strong verbal and written communication skills are essential for effectively interacting with customers and collaborating with team members.- **Analytical Thinking:** You should possess good analytical skills to assess customer information and identify potential issues.- **Team Player:** The ability to work well within a team environment is important, as you will collaborate with various departments to enhance service quality.- **Basic Computer Skills:** Proficiency in using computers and office software is required for data entry and record management.

As a Back Office Executive, your role will focus on supporting the company's operations through various administrative tasks. Your key responsibilities include:- **Data Entry**: Accurately entering information into databases and systems, ensuring that all data is up-to-date and organized.- **Record Keeping**: Maintaining physical and electronic files, including official documents and correspondence, to ensure easy access to information.- **Client Support**: Assisting with inquiries and support requests, helping to resolve issues by coordinating with other departments as needed.- **Reporting**: Preparing reports on activities, helping to track progress and performance metrics that assist in decision-making.- **Administrative Tasks**: Handling day-to-day administrative duties such as scheduling appointments, answering phone calls, and managing office supplies to ensure smooth operations.To succeed in this role, you should possess the following skills and expectations:- **Attention to Detail**: A strong ability to spot errors and ensure accuracy in data entry and documentation.- **Organizational Skills**: Efficiently managing multiple tasks and prioritizing work to meet deadlines in a fast-paced environment.- **Communication Skills**: Strong verbal and written communication abilities to effectively interact with colleagues and clients.- **Technical Proficiency**: Familiarity with basic office software, such as MS Office and data management systems.- **Team Player**: Ability to work well with others, contributing positively to the work environment. Candidates should be female, with a minimum of 1 to 2 years of relevant back office experience and at least a 12th-grade education. This is a full-time position requiring you to work from the office in Kolkata.

The Gold Loan Sales Manager will be responsible for driving gold loan business growth, managing branch sales operations, acquiring new customers, and ensuring portfolio quality. The role involves team handling, target achievement, risk monitoring, and maintaining compliance as per company and regulatory guidelines.

### **Job Title: Customer Support Executive (Call Centre)****Location:** Kolkata**Job Type:** Full-Time#### **Job Responsibilities:*** Handle inbound and outbound customer calls professionally.* Resolve customer queries in a timely and efficient manner.* Maintain accurate records of customer interactions in the system.* Follow company guidelines and maintain call quality standards.#### **Eligibility Criteria:*** Minimum Qualification: 12th Pass / Graduate.* **Freshers cannot apply.*** **Minimum 3 months of BPO experience is mandatory.*** **Intermediate level of English communication is required.*** Basic computer knowledge is essential.#### **Job Details:*** Day Shift only.* Sunday Fixed Off + Selective Government Holidays.* No Sales / No Targets.* KPI-based Incentives.* Immediate Joiners Preferred.#### **Salary:*** As per industry standards (Based on experience and interview performance). Interested candidates can call or WhatsApp: **6291197911**

We are looking for a motivated Back Office Executive to support our daily operations in Kolkata. This entry-level position is ideal for individuals who have recently completed their 12th grade and are eager to begin their professional journey.Key responsibilities include:- **Data Entry**: Accurately inputting information into our systems to maintain up-to-date records.- **Documentation Management**: Organizing and maintaining physical and electronic files to ensure easy access to important information.- **Customer Support**: Assisting clients and customers through email or phone by addressing their queries and providing information.- **Reporting**: Preparing daily, weekly, or monthly reports and summaries to assist management in decision-making.- **Team Collaboration**: Working closely with team members to ensure smooth operations and timely completion of tasks.The ideal candidate should possess the following skills and expectations:A strong attention to detail is crucial for accurate data entry and documentation. Good communication skills are needed to effectively interact with customers and colleagues. Basic computer knowledge, especially in software like MS Office, is essential. Candidates should show a willingness to learn and adapt in a fast-paced environment. Time management skills will help ensure all tasks are completed efficiently and accurately. A proactive attitude towards problem-solving is also encouraged, as it will contribute positively to team dynamics and project outcomes.

Candidate should be good in sales.

We are seeking a friendly and outgoing Airport Customer Service Associate in Kolkata. This full-time role is ideal for freshers who have completed at least 10th grade and are eager to provide excellent service to travelers.Key Responsibilities:- **Check-in Assistance:** Help passengers with their check-in process, ensuring they have the necessary documents and luggage tagging secured.- **Boarding Support:** Guide travelers to their boarding gates and provide timely updates about flight departures or delays.- **Customer Queries:** Address any questions or concerns from passengers about flights, airport facilities, or travel regulations, ensuring a positive experience.- **Problem Resolution:** Assist in resolving any issues that may arise during travel, such as missed connections or lost baggage, while maintaining a calm and professional demeanor.- **Service Recovery:** Handle customer complaints with empathy and provide effective solutions to enhance their journey.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to interact effectively with passengers from diverse backgrounds. A positive attitude and a team-oriented mindset are essential for fostering a welcoming environment in the airport. The ability to stay calm under pressure and manage stressful situations while ensuring customer satisfaction is crucial. Moreover, punctuality and a commitment to working flexible hours, including weekends and holidays, are expected. Ideal candidates will have a passion for travel and a desire to help others.

We are looking for a dedicated Flight Operator to join our team in Kolkata. This is an entry-level position suitable for freshers who have completed their 10th grade. As a Flight Operator, you will be responsible for assisting in the coordination and management of flight operations to ensure a smooth and efficient travel experience for passengers.Key Responsibilities:- **Flight Scheduling**: Help organize and schedule flights, ensuring they run on time and passengers are informed about updates or changes.- **Passenger Management**: Assist passengers with check-in procedures, provide boarding passes, and answer any questions or concerns they may have.- **Communication**: Maintain clear communication with pilots, crew members, and ground staff to guarantee that everyone is informed about flight plans and any operational issues.- **Safety Procedures**: Follow safety protocols and procedures, ensuring all operations comply with airline regulations.Required Skills and Expectations:Candidates should be detail-oriented and have excellent communication skills, as you will be interacting with passengers and team members regularly. Strong organizational abilities are essential for managing schedules and coordinating different aspects of flights. A positive attitude and a willingness to learn are important traits for success in this role. You should be comfortable working in a fast-paced environment and be ready to take on responsibilities as part of a team.

As an Airport Guest Relationship Executive, you will play a vital role in ensuring a positive experience for travelers at the airport. Your primary responsibility will be to assist guests, answer their queries, and help them navigate the airport environment smoothly.**Key Responsibilities:**- **Guest Assistance:** Provide support to guests by answering questions, guiding them to various airport facilities, and ensuring their needs are met.- **Check-In Support:** Assist guests during the check-in process, helping them with procedures and ensuring a hassle-free experience.- **Handling Complaints:** Address any concerns or complaints from guests promptly and professionally, ensuring they feel heard and valued.- **Information Dissemination:** Share important information about flight schedules, boarding gates, and any other relevant updates to keep guests informed.- **Feedback Collection:** Gather feedback from guests about their experiences at the airport, which will help improve services.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal communication is essential to interact effectively with guests and provide clear information.- **Customer Service Orientation:** A genuine desire to help others and maintain a friendly attitude throughout the interaction with guests is necessary.- **Problem-Solving Abilities:** Ability to think quickly and offer solutions to any challenges faced by guests during their journey.- **Team Player:** Willingness to work collaboratively with fellow staff members to ensure efficient airport operations.- **Basic Computer Knowledge:** Familiarity with basic computer systems and software to assist in various tasks is required. This position is suitable for individuals who are enthusiastic and passionate about providing excellent customer service in a dynamic environment.

As an Airline Supervisor, you will play a crucial role in maintaining smooth operations at our airport facility. Your responsibilities will include overseeing daily activities and ensuring that all processes run efficiently and effectively.- **Supervise Staff**: You will manage a team of airline personnel, guiding them to provide excellent customer service and ensuring that all tasks are completed on time and to a high standard.- **Coordinate Operations**: Youll be responsible for coordinating check-in procedures, boarding processes, and baggage handling to ensure flights operate on schedule.- **Resolve Issues**: When problems arise, you will address customer complaints or operational challenges, implementing solutions to enhance the passenger experience and maintain service quality.- **Monitor Procedures**: You will ensure that security and safety procedures are followed, helping to maintain a secure environment for all passengers and staff.- **Training and Development**: You will assist in training new team members, sharing best practices, and helping them understand their roles to ensure a knowledgeable team.For this role, we expect candidates who are freshers and have completed at least 10th grade. You should have strong communication skills and the ability to work well under pressure. A good understanding of customer service principles is essential, as is the ability to lead and motivate a team. Being organized and detail-oriented will help you succeed in overseeing airport operations effectively.

Back Office Executive required

We are seeking a Ground Staff Supervisor in Kolkata, India, to oversee daily operations and ensure smooth functioning at our facility. This entry-level role requires a commitment to teamwork and effective communication.Key Responsibilities:1. **Team Coordination**: Supervise and coordinate ground staff activities to maintain efficiency. Ensure all team members understand their tasks and work together smoothly.2. **Training and Support**: Provide new staff with training on procedures and safety protocols. Offer guidance to improve their performance and ensure adherence to company standards.3. **Monitoring Operations**: Observe daily operations to identify areas for improvement. Ensure that the work environment remains organized, clean, and compliant with safety regulations.4. **Customer Service**: Address customer inquiries and resolve any issues. Maintain a welcoming atmosphere to ensure a positive experience for all visitors.5. **Reporting**: Keep accurate records of daily activities, staff performance, and any incidents that occur. Report these findings to management regularly.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills to effectively interact with staff and customers. A high level of organization is needed to manage tasks and ensure operational efficiency. Familiarity with basic safety protocols is essential. A positive attitude and a strong work ethic are expected to foster a cooperative team environment. Prior experience is not required, making this an excellent opportunity for freshers looking to start their careers in a supportive role.

As an Airport Manager in Kolkata, you will oversee airport operations, ensuring safety, efficiency, and customer satisfaction. This entry-level role is ideal for someone eager to start their career in the aviation industry.Key Responsibilities:- Manage daily airport operations: You will coordinate various airport activities, ensuring everything runs smoothly from arrivals to departures.- Ensure safety compliance: Your role involves enforcing safety regulations to keep passengers and staff safe at all times.- Oversee customer service: You will handle passenger inquiries and concerns, ensuring a positive travel experience for everyone.- Collaborate with airlines and vendors: Building relationships with airline representatives and service providers will be essential for smooth operations.- Monitor staff performance: You will support and guide airport staff, helping them perform their duties efficiently.Required Skills and Expectations:Candidates should have strong communication skills to interact with staff, passengers, and service providers effectively. Being organized and detail-oriented is crucial for managing multiple tasks and ensuring operations run smoothly. A willingness to learn and adapt to new procedures in a fast-paced environment is important. Since you will work full-time at the office, punctuality and reliability are essential. An educational background of at least 10th pass is required, making this position accessible for entry-level applicants. Enthusiasm for the aviation industry will help you succeed in this role.

We are seeking a motivated Airlines Executive to join our team in Kolkata. This entry-level position is perfect for individuals who are looking to start their career in the aviation industry.Key Responsibilities:1. **Customer Service:** Assist passengers with inquiries, providing information about flight schedules, ticket bookings, and airport services to ensure a positive travel experience.2. **Ticketing and Reservations:** Handle ticket bookings, changes, and cancellations accurately while ensuring compliance with airline policies and procedures.3. **Check-in Support:** Guide passengers through the check-in process, ensuring that all necessary documents are verified and baggage is checked in securely.4. **Problem Resolution:** Address any issues or complaints raised by passengers promptly and efficiently, working to find suitable solutions to enhance customer satisfaction.5. **Communication:** Maintain clear communication with team members and airline personnel to ensure smooth operations and coordination in all customer-related processes.Required Skills and Expectations:Candidates should possess strong communication skills and a friendly demeanor to effectively interact with customers. A detail-oriented mindset is necessary for managing ticketing and reservations. Basic knowledge of the airline industry is a plus, but not mandatory. Applicants should be adaptable and able to work in a dynamic environment. A commitment to teamwork and customer satisfaction is essential for success in this role.