12th Pass Freshers For Customer Support Executive

bhartiya airways – bpo customer support executive (voice/non-voice) – job description

about the company

bhartiya airways is a travel and aviation services provider offering domestic and international flight bookings, tour packages, corporate travel solutions, and 24×7 customer support.

job title: customer support executive – bpo (voice / non-voice)

department: customer service / operations

location: gurgaon/delhi (or as applicable)

employment type: full-time

key responsibilities

handle inbound & outbound calls related to flight bookings, rescheduling, refunds, cancellations, and travel inquiries.

respond to customer queries via chat, email, and phone with accuracy and professionalism.

assist customers in resolving ticketing issues, payment concerns, or documentation requirements.

maintain customer interaction records in crm systems.

explain airline policies, baggage rules, travel guidelines, and fare conditions.

coordinate with internal teams and airline partners to process customer requests.

ensure high customer satisfaction with timely and effective problem resolution.

follow standard operating procedures (sops) and achieve daily/weekly performance targets.

skills required

excellent communication skills in english & hindi.

good listening and problem-solving abilities.

basic computer proficiency (ms office, crm tools).

customer-centric approach with patience and empathy.

ability to work in rotational shifts (including weekends/holidays).

knowledge of travel/airline industry is a plus.

eligibility criteria

education: 12th pass / graduate.

experience: 0–3 years in bpo/customer service (freshers welcome).

age: 18–35 years.

immediate joiners preferred.

salary & benefits

salary: ₹35,000 – ₹70,000 per month (depending on experience & profile).

incentives/performance bonuses.

paid training.

travel industry perks (discounted tickets/offers).

growth opportunities within the company.

work environment

6-day working with rotational shifts.

office-based / hybrid options (as per company policy).

supportive team and professional work culture.

• Experience

  0 - 5 Years

• No. of Openings

  500

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office