Customer Operations Job Vacancies in Bangalore

Join our team as Airport Ground Staff in Bangalore, where you will play a crucial role in ensuring a smooth and efficient airport experience for passengers. This full-time position is perfect for individuals with 0 to 5 years of experience.nnKey Responsibilities:nn1. Passenger Assistance: Greet and assist passengers with check-in procedures, boarding, and answering queries, ensuring they have a comfortable travel experience.n n2. Baggage Handling: Manage passenger luggage during check-in and boarding processes, ensuring that all bags are correctly tagged and safely loaded onto the aircraft.nn3. Coordination with Airlines: Communicate effectively with airline staff and other ground crew to ensure timely departures and arrivals, maintaining smooth operations.nn4. Safety Compliance: Follow all safety protocols and regulations, ensuring that all procedures are adhered to during daily operations.nnRequired Skills and Expectations:nnCandidates must have completed their 12th grade and possess a positive attitude with strong communication skills. Teamwork is essential, as you will be working closely with other staff members to create a seamless service experience. Attention to detail is important for effective problem-solving and ensuring passenger safety. A flexible approach to work hours is necessary, as shifts may vary. This role also requires a commitment to maintaining a professional demeanor at all times, reflecting the values of the aviation industry.

Job TitleAir Ticketing ExecutiveDepartmentAirport Operations / Passenger Services / Reservation & TicketingLocationsBangaloreMangaloreBelagaviBallariBidarHubaliKalaburgiKoppalMysoreShivamoggaJob SummaryAn Air Ticketing Executive is responsible for booking, issuing, reissuing, cancelling, and managing airline tickets while ensuring excellent customer service. The role involves assisting passengers with reservations, fare information, itinerary changes, baggage policies, travel documentation, and check-in-related queries. Air Ticketing Executives work with airline reservation systems and ensure compliance with airline policies, airport regulations, and aviation security standards.Key ResponsibilitiesTicket Reservation & Booking- Book domestic and international flight tickets.- Assist customers in selecting suitable flights and fare options.- Provide accurate fare quotations and travel itineraries.- Process ticket reservations through airline reservation systems.- Issue, reissue, and cancel airline tickets.- Handle ticket modifications and upgrades.Passenger Assistance- Guide passengers regarding flight schedules.- Assist with seat selection and special meal requests.- Provide information about baggage allowance.- Explain airline policies regarding refunds and cancellations.- Assist passengers with travel insurance information.- Help elderly passengers and passengers requiring special assistance.- Handle customer complaints professionally.Airport Counter Operations- Assist passengers at airline ticket counters.- Verify passenger identity documents.- Coordinate with check-in staff.- Resolve ticketing-related issues before departure.- Process standby passengers.- Manage last-minute ticket changes.Reservation Management- Update reservation records.- Confirm flight bookings.- Monitor waitlisted bookings.- Handle group reservations.- Coordinate with travel agencies.- Process online and offline reservations.Documentation- Verify passports and visas for international travel.- Ensure travel documents meet airline requirements.- Prepare passenger manifests when required.- Maintain booking records.- Generate reservation reports.Payment Handling- Accept ticket payments.- Process credit/debit card transactions.- Handle cash payments.- Generate invoices and receipts.- Maintain daily cash records.- Process ticket refunds.Customer Service- Respond to customer inquiries.- Handle phone, email, and walk-in customers.- Provide accurate travel information.- Resolve ticketing issues promptly.- Maintain customer satisfaction.Coordination- Coordinate with airline operations.- Work closely with check-in staff.- Communicate with airport authorities.- Coordinate with travel agencies.- Support baggage service teams when required.Compliance- Follow airline ticketing policies.- Adhere to DGCA and airport regulations.- Maintain confidentiality of passenger information.- Ensure compliance with aviation security procedures.Required Qualifications- 10+2 (Higher Secondary) - Minimum qualification.- Graduate in any discipline preferred.- Diploma or certification in Air Ticketing, Travel & Tourism, Aviation, or Hospitality is an advantage.- Freshers and experienced candidates may apply.Required SkillsTechnical Skills- Airline reservation systems (Amadeus, Galileo, Sabre, Worldspan)- Flight booking procedures- Fare calculation- Ticket issuance- Ticket revalidation and reissue- Refund processing- Knowledge of domestic and international routes- Basic computer proficiency (MS Office, email)Soft Skills- Excellent communication skills- Customer service orientation- Professional appearance and grooming- Problem-solving ability- Attention to detail- Time management- Multitasking- Teamwork- Positive attitude- Patience and empathyKnowledge Requirements- Airline fare rules- Airport procedures- Reservation systems- IATA ticketing standards- Baggage policies- Visa and passport requirements- Travel insurance basics- Aviation terminology- Customer service standardsDaily Duties- Process ticket bookings.- Assist passengers with reservations.- Issue and modify airline tickets.- Handle cancellations and refunds.- Answer customer calls and emails.- Verify travel documents.- Coordinate with airport operations.- Resolve ticketing issues.- Update reservation records.- Maintain transaction reports.Working Conditions- Airport terminals- Airline reservation offices- Travel agency offices- Rotational shifts- Early morning, evening, night, weekends, and public holidays- Standing and desk-based work- Fast-paced, customer-facing environmentPhysical Requirements- Ability to work in shifts.- Professional grooming and appearance.- Ability to sit or stand for extended periods.- Good verbal communication.- Basic computer typing skills.- Ability to work under pressure.Career Progression- Air Ticketing Executive- Senior Ticketing Executive- Reservation Executive- Passenger Service Executive- Airport Customer Service Executive- Ticketing Supervisor- Reservation Supervisor- Duty Officer- Airport Operations Executive- Airport Operations ManagerPreferred Certifications- IATA Foundation in Travel & Tourism- IATA Airline Cabin Crew (optional for broader aviation knowledge)- Amadeus Certification- Galileo Certification- Sabre Reservation System Certification- Diploma in Aviation, Hospitality & Travel ManagementSalary (India)- Fresher: 25,000-30,000 per month- 1-3 years: 30,000-40,000 per month- 3-5 years: 35,000-75,000 per month- Senior/Lead Executive: 50,000-1,00,000+ per month

We are looking for dedicated individuals to join our team as Ground Staff in Bangalore. This full-time position is suitable for candidates with 0 to 6 years of experience and requires at least a 10th-grade education.nnKey Responsibilities: n- Customer Service: Interact with passengers to assist them with queries and provide necessary information, ensuring a positive experience. n- Baggage Handling: Responsible for the safe loading, unloading, and transportation of passenger luggage, ensuring it reaches the correct destination efficiently. n- Operational Support: Assist in various operational tasks at the airport, helping to maintain smooth processes and timely departures. n- Safety Compliance: Adhere to safety regulations and protocols to ensure both staff and passenger safety at all times.nnRequired Skills and Expectations: nCandidates should have good communication skills to effectively engage with passengers. A strong commitment to teamwork is essential, as the position requires collaboration with various departments. Attention to detail is important for handling baggage and following safety protocols accurately. Reliability and punctuality are critical, as the role involves working in a fast-paced environment. A positive attitude and a willingness to learn are important for career growth in this role.

Manage daily retail outlet operations and ensure smooth functioning.Handle customer enquiries, spare parts sales, billing, and order processing.Achieve monthly sales targets and develop new customers.Identify and recommend the correct spare parts based on customer requirements.Maintain stock availability and ensure accurate inventory records.Monitor stock receipts, issues, returns, and stock transfers.Coordinate with warehouses and suppliers for timely stock replenishment.Ensure proper storage, arrangement, and display of spare parts.Monitor sales performance, stock movement, and slow-moving items.Handle customer complaints and maintain good customer relationships.Prepare daily sales, stock, and outstanding payment reports.Supervise outlet staff and ensure discipline and productivity.Ensure compliance with company policies and operational procedures.Required SkillsExperience in automobile spare parts sales and retail operations.Knowledge of spare parts identification and inventory management.Good communication, customer handling, and negotiation skills.Basic computer knowledge and familiarity with billing or inventory software.Ability to manage a team and achieve sales targets.

As an Airport Ground Staff member in Bangalore, you will play a crucial role in ensuring smooth airport operations and excellent customer service.Key Responsibilities:- Passenger Check-in: Assist passengers with the check-in process, verify their travel documents, and issue boarding passes to facilitate a seamless travel experience.- Baggage Handling: Ensure safe loading and unloading of luggage, and assist passengers in locating their baggage, maintaining the security and integrity of all checked items.- Customer Assistance: Provide information and support to travelers regarding flight schedules, directions within the airport, and any inquiries to enhance customer satisfaction.- Emergency Response: Be prepared to manage emergencies, including assisting passengers during evacuations or other urgent situations to maintain safe airport operations.- Coordination with Airlines: Work closely with airlines and other airport staff to handle flight arrivals and departures efficiently, ensuring timely communication and collaboration.Required Skills and Expectations:- Communication Skills: You should possess strong verbal communication skills to effectively interact with passengers and team members clearly and courteously.- Customer Service Orientation: A friendly attitude and the ability to assist and resolve passenger issues are essential, as providing excellent service is a priority.- Teamwork: Ability to work well with colleagues from diverse backgrounds and collaborate on tasks to ensure all operations run smoothly.- Organizational Skills: Strong organizational abilities are important to manage tasks efficiently and handle multiple responsibilities during busy periods. - Flexibility: A willingness to work varied hours, including weekends and holidays, is expected, as airport operations run 24/7.

As an Air Ticketing Executive, you will play a crucial role in ensuring smooth travel experiences for our customers. Your main responsibilities will include:- Booking Air Tickets: You will assist customers in selecting and booking their flights based on their travel preferences and budget, ensuring accurate flight details and fares.- Customer Assistance: Engage with clients to understand their travel needs, providing information about various travel options, ticket prices, and additional services.- Processing Payments: Handle ticket payments efficiently, ensuring all transactions are processed accurately and securely, while maintaining confidentiality.- Managing Changes and Cancellations: Assist customers with any changes to their travel plans, including flight changes, cancellations, and refunds, while keeping them informed of policies and procedures.- Maintaining Records: Properly document all transactions and communications with customers in our database, ensuring information is up-to-date and accessible.- Collaboration with Airlines: Coordinate with airline representatives to resolve any issues that may arise and to stay informed about the latest travel policies.To be successful in this role, candidates should have excellent communication skills and a customer-focused attitude. Experience in the travel industry is a plus but not required as we welcome freshers too. A basic understanding of computer systems and ticketing software is essential. Attention to detail and the ability to work in a fast-paced environment will be highly valued in this position. Flexibility and a willingness to learn are crucial for success.

Customer Service ManagerExperience: 5-8 YearsLocation: BangaloreHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Customer Service Manager to lead customer support operations, improve service quality, and ensure high customer satisfaction. The role involves managing teams, monitoring service KPIs, handling escalations, and driving process improvements.Key Responsibilities:Manage day-to-day customer service operations and teams.Monitor CSAT, TAT, SLA and other service KPIs.Handle escalated customer issues and ensure timely resolution.Identify process gaps and implement service improvements.Prepare MIS and performance reports.Coordinate with internal teams to resolve customer concerns.Relevant Skillset:Customer Service, Customer Support, Customer Experience, CSAT, SLA, TAT, Escalation Management, Team Management, CRM, MIS, Service Operations, Process Improvement, Quality Management, Voice Process, E-commerce, BFSI

OverviewCabin Crew members are responsible for ensuring the safety, comfort, and well-being of passengers during flights. They represent the airlines image and deliver exceptional in-flight service while maintaining strict adherence to aviation safety standards. The role demands professionalism, confidence, and the ability to handle challenging situations calmly and efficiently.Key Responsibilities Safety & Security DutiesConduct pre-flight safety checks and ensure all safety equipment is functional.Demonstrate and explain safety procedures to passengers before takeoff.Ensure passenger compliance with seat belt, luggage, and electronic device regulations.Handle in-flight emergencies, including administering first aid when required.Communicate effectively with the flight deck crew and ground staff regarding safety issues.Maintain security vigilance throughout the flight, identifying and addressing suspicious behavior or items. Passenger ServiceWelcome passengers on board and assist them in finding their seats.Provide information about flight schedules, onboard facilities, and safety guidelines.Serve meals, snacks, and beverages efficiently and courteously.Respond promptly to passenger requests and concerns.Handle special passenger requirements (e.g., elderly, children, passengers with disabilities, VIPs).Assist during boarding and disembarkation to ensure a smooth flow of passengers. Operational & Administrative TasksPrepare and submit flight reports after each trip.Manage onboard inventory such as meals, beverages, and duty-free items.Conduct pre- and post-flight checks to ensure the aircraft cabin is clean and organized.Record and report any incidents, service issues, or passenger complaints.Coordinate with ground staff for cabin preparations and passenger assistance.Skills & CompetenciesCore Skills:Excellent communication and interpersonal skillsStrong customer service orientationQuick decision-making and problem-solving abilityAbility to stay calm under pressure and in emergenciesProfessional appearance and demeanorTechnical Skills:Understanding of aviation safety regulationsKnowledge of in-flight service proceduresFamiliarity with first aid and emergency response protocolsPersonal Attributes:Empathy, patience, and cultural sensitivityTeam-oriented attitudeAdaptability to irregular schedules and different time zonesAttention to detail and a strong sense of responsibilityEducational QualificationsMinimum: 10+2 (Higher Secondary) or equivalent qualificationPreferred: Diploma/Degree in Aviation, Hospitality, or Travel ManagementCertifications:Safety and Emergency Procedures (SEP)First Aid/CPR TrainingDGCA-approved Cabin Crew Course (for Indian airlines)ExperienceEntry Level: Freshers with strong communication and presentation skills may apply.Experienced: Prior experience in customer service, hospitality, or cabin crew roles preferred.Physical & Appearance StandardsPleasant personality and well-groomed appearanceGood health and fitness (meeting airline medical standards)Vision: Correctable to 6/6Height: Typically 155 cm (female) / 170 cm (male) minimum (varies by airline)No visible tattoos or body piercings when in uniformWork EnvironmentLong working hours, including weekends and holidaysFrequent travel and layovers in different cities/countriesExposure to varying climates and time zonesMust adhere to airline grooming and uniform standards

As an Airport Ground Staff member in Bangalore, your role is crucial in ensuring smooth operations and excellent customer service at the airport. You will be responsible for supporting various functions that keep the airport running efficiently.Key Responsibilities:- Customer Assistance: Provide help to passengers during check-in, security checks, and boarding, ensuring a pleasant travel experience.- Baggage Handling: Safely load and unload passengers' luggage, ensuring that all bags reach their destinations without damage.- Check-in Procedures: Assist with the check-in process by verifying travel documents and issuing boarding passes, making the process quick and efficient.- Airport Operations Support: Collaborate with team members to manage airport operations, including monitoring flight schedules and communicating with pilots and crew.- Safety and Security Checks: Conduct safety checks as needed to ensure compliance with airport protocols and regulations, maintaining a safe environment for all.Required Skills and Expectations:Candidates should have a minimum of a 12th-grade education and be open to working full-time in an office environment. Strong communication skills are essential to interact with passengers and team members. A friendly and professional attitude is crucial for providing excellent customer service. You should be a team player, able to work in a fast-paced environment, and be detail-oriented to handle various tasks accurately. Flexibility in working hours is also important, as airport operations run around the clock.

We are looking for dedicated and enthusiastic individuals to join our team as Ground Staff in Bangalore. This role is essential for ensuring that our operations run smoothly and efficiently.Key Responsibilities:- Passenger Assistance: Help passengers with check-in procedures, boarding, and other travel-related inquiries to ensure a pleasant travel experience.- Luggage Handling: Manage the loading and unloading of luggage, ensuring that all bags are handled carefully and delivered to the correct destinations.- Check-in Support: Facilitate the check-in process for passengers, including issuing boarding passes and verifying travel documents, to ensure timely departures.- Customer Service: Provide excellent customer service by addressing concerns, answering questions, and offering solutions, creating a welcoming environment for travelers.- Safety Compliance: Follow safety protocols and guidelines to ensure the wellbeing of passengers and staff, maintaining a safe working environment.- Coordination with Teams: Work closely with other teams such as security and maintenance to ensure a seamless operation and assist with any operational tasks as needed.Required Skills and Expectations:Candidates should possess a minimum of a 12th-grade education. Strong communication skills and a friendly demeanor are essential, as you will be interacting with passengers daily. Must be detail-oriented and able to handle various tasks simultaneously in a fast-paced environment. Candidates with prior experience in customer service or aviation are preferred, but freshers are welcome. A collaborative attitude and a willingness to learn are crucial for success in this role.