Handle client queries and complaints. Ensure customer satisfaction through after-sales service. Maintain regular client communication and collect feedback. Coordinate with clients from order placement to payment collection. Provide product/service information and resolve issues promptly Handle client queries and complaints.
Client Relationship Manager Time ManagementProblem SolvingManager CRMCommunication SkillsClient Service ManagerLeadership
We are committed to working on socially relevant projects and to being good stewards of the environment. We run an open studio where hierarchy matters less than our willingness to collaborate, share ideas, ask questions, explore, be curious, be committed, be open-minded, be passionate, work as a team, and work hard.A successful candidate will be highly self-motivated, effective at working in a team and alone, demonstrate clear analytical thinking and problem solving skills, be able to follow a task through to completion, demonstrate a willingness to take ownership and be accountable for her work, be a good communicator, and be an enthusiastic champion of good management.Required Candidate profileMinimum 3 years experience required as Client Relationship Manager must be female candidate.Professional bachelor degree/diploma in any specialization.Degree/diploma in Client Relation Management or Administration a plus.Experience in handling the project queries/requirements for clients & provide solutions based on client needs.Develop trust/good relationship with clients through give them proper information and timely deliverables.Maintain customer feedback service tracker.Ensure the correct information and services are delivered to clients.Prioritizing, time management and organizational skillsGood communication, computer, and administrative skills are required.
Communication Problem SolvingBusiness UnderstandingClient RetentionCustomer Relationship
To solve queries regarding the products through tele talk and convert them into buyers.Inform customers about product & services.Handle inbound & outbound callsTo get in touch with the customer for the feedback .Support the team in creating reports and analysing data.CRM involves quickly and effectively identifying the root cause of a customer's problem, and providing creative solutions.